Tjfirebug Posted February 13, 2013 Report Share Posted February 13, 2013 I have just had my car for 2 months and it has been in the shop 3 times! 2 for the engine light, and for several computer problems,for a about 7 days all together! Really not happy with the responce I receved from the repair shop and Ford. The first repair shop when I called told me to check my gas cap! REALLY! As you all know it does not have one! Just becouse I am a woman does not meen that I am not car smart! So I went to a different shop and they fixed the purge valve. There is several SYNC, NAVAGATION and CLOCK problems that they know about and do not have any fixes for them! I even have the papers from Ford sating that there is NO fixes! I called Ford and they gave me to the "Reginal manager" She was NO HELP AT ALL she just said that just keep taking it in and we will fix it still has a warranty. And it will get fixed some day (NO IDEA WHEN) It was like all she could do was read a cue card! she had NO ANSWERS for the questions that I asked. She just kept saying "as good will we can offer you free oil changes for the next year" REALLY! I want my car to opperate CORRECTLY EVERYTIME I get in it and drive. I do not care about paying for oil changes. Do not know if I have a bad car or if other people have this bad of a time with the C-Max. I am heart broke becouse i love the style, features and the way it drives but I do not have the time to take a NEW car in to the shop every couple of weeks becouse Ford did not test it enough before selling it. Anyone else have problems like this? Please any information would be greatly helpful. thanks Quote Link to comment Share on other sites More sharing options...
Jus-A-CMax Posted February 13, 2013 Report Share Posted February 13, 2013 (edited) Welcome to the forum, sorry to hear about your issues and trust me when I say, you are not the only one. Look in the Infotainment section, theres a bunch of documented issues and complaints about the My Ford Touch (MFT) but the latest word is that the patch is due in the 1st Quarter of this year. In the meantime, all you can do is to reset the MFT using the Master Reset and then rehook your BT phone. Its a pain, I know, I have to do this. Whats going on with the check engine light, did they say? There is check engine thread in the Engine section of this forum that may be worth checking out. Anyway, theres a lot of information here about the CMax and how to drive it to maximize it. Hopefully you'll find a dealer nearby that will listen, fix and explain the issues to you. Edited February 13, 2013 by Jus-A-CMax Quote Link to comment Share on other sites More sharing options...
MikeB Posted February 13, 2013 Report Share Posted February 13, 2013 Sorry about your troubles. Yea, there's a good number of bugs in the MFT system, and we're hoping for a new release of the code this quarter. And yea, dealers often seem clueless about some types of fixes. With a 10,000 mile oil change interval, free oil changes for a year comes out to about 1 oil change, and that's worth about $40. Not all that much goodwill there. On the other hand, once the bugs are worked out, it's a nice car and you'll probably enjoy it. Mine is mostly bug-free, and it's a pleasure to drive. So don't give up quite yet. Quote Link to comment Share on other sites More sharing options...
CassidyB Posted February 13, 2013 Report Share Posted February 13, 2013 I got to speak with a regional customer service manager yesterday.... All I can is that I hope she doesn't get paid more than minimum wage.. The biggest waste of 5 minutes.. Supposedly my car is fixed, but the service manager wants to drive it for two days to ensure that no problems pop up. As a new car owner, I shouldn't have to do a master reset on MFT/SYNC. Nor should I have to pull off the road when my audio comes on by itself...freezes.. And can only be turned off shutting off the car.. Tjfirebug 1 Quote Link to comment Share on other sites More sharing options...
asb Posted February 13, 2013 Report Share Posted February 13, 2013 The MFT has been a chronic problem with the new Fords. The Escape has issues (they just got a software update), and I think the 2012s have issues, too. When I was researching what car to purchase, most all the reviews mentioned problems with the MFT. It is quirky, and there are problems. But, I found with my Escape that I did get better at using it - there's a huge learning curve with it. Quote Link to comment Share on other sites More sharing options...
Tjfirebug Posted February 14, 2013 Author Report Share Posted February 14, 2013 Thanks for the information, ... Just-a-cmax... the engine problem seems to be fixed with a new purge valve. So that is good for now. I do love the car just mad that I traded an old car that had over 150,000 miles on it and never and a single problem in on a nicer NEW car that has so many problems and knowing that there is still no good fixes and I will have to take it in several more times :-( Cassidy, was the reps name Judy by chance? She was BAD! Her boss is going to be calling me I was not going to let her just blow off the problems. Quote Link to comment Share on other sites More sharing options...
CassidyB Posted February 14, 2013 Report Share Posted February 14, 2013 I spoke with a Sonia Ortiz.. Supposedly I get my car back tomorrow.. Quote Link to comment Share on other sites More sharing options...
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