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For those who have had 12v Battery problems


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293 replies to this topic

Poll: Only if you have had 12v Battery Problems... (111 member(s) have cast votes)

What package do you have?

  1. SE 200A (26 votes [23.42%] - View)

    Percentage of vote: 23.42%

  2. SE 201A (36 votes [32.43%] - View)

    Percentage of vote: 32.43%

  3. SE 202A (4 votes [3.60%] - View)

    Percentage of vote: 3.60%

  4. SE 203A (2 votes [1.80%] - View)

    Percentage of vote: 1.80%

  5. SEL 300A (5 votes [4.50%] - View)

    Percentage of vote: 4.50%

  6. SEL 301A (6 votes [5.41%] - View)

    Percentage of vote: 5.41%

  7. SEL 302A (7 votes [6.31%] - View)

    Percentage of vote: 6.31%

  8. SEL 303A (7 votes [6.31%] - View)

    Percentage of vote: 6.31%

  9. Energi 300A (4 votes [3.60%] - View)

    Percentage of vote: 3.60%

  10. Energi 301A (2 votes [1.80%] - View)

    Percentage of vote: 1.80%

  11. Energi 302A (5 votes [4.50%] - View)

    Percentage of vote: 4.50%

  12. Energi 303A (7 votes [6.31%] - View)

    Percentage of vote: 6.31%

What month was your car born?

  1. July '12 (3 votes [2.70%] - View)

    Percentage of vote: 2.70%

  2. August '12 (10 votes [9.01%] - View)

    Percentage of vote: 9.01%

  3. September '12 (16 votes [14.41%] - View)

    Percentage of vote: 14.41%

  4. October '12 (18 votes [16.22%] - View)

    Percentage of vote: 16.22%

  5. November '12 (5 votes [4.50%] - View)

    Percentage of vote: 4.50%

  6. December '12 (12 votes [10.81%] - View)

    Percentage of vote: 10.81%

  7. January '13 (11 votes [9.91%] - View)

    Percentage of vote: 9.91%

  8. February '13 (10 votes [9.01%] - View)

    Percentage of vote: 9.01%

  9. March '13 (7 votes [6.31%] - View)

    Percentage of vote: 6.31%

  10. April '13 (4 votes [3.60%] - View)

    Percentage of vote: 3.60%

  11. May '13 (4 votes [3.60%] - View)

    Percentage of vote: 3.60%

  12. June '13 (3 votes [2.70%] - View)

    Percentage of vote: 2.70%

  13. July '13 (0 votes [0.00%])

    Percentage of vote: 0.00%

  14. August '13 (2 votes [1.80%] - View)

    Percentage of vote: 1.80%

  15. September '13 (3 votes [2.70%] - View)

    Percentage of vote: 2.70%

  16. October '13 (0 votes [0.00%])

    Percentage of vote: 0.00%

  17. November '13 (1 votes [0.90%] - View)

    Percentage of vote: 0.90%

  18. December '13 (2 votes [1.80%] - View)

    Percentage of vote: 1.80%

What was the resolution (final fix)?

  1. Replaced 12v Battery (21 votes [18.92%] - View)

    Percentage of vote: 18.92%

  2. Tailgate problems (1 votes [0.90%] - View)

    Percentage of vote: 0.90%

  3. Replaced frayed wires (1 votes [0.90%] - View)

    Percentage of vote: 0.90%

  4. Replaced module in car (i.e. power drain) (1 votes [0.90%] - View)

    Percentage of vote: 0.90%

  5. Melted fuse box (0 votes [0.00%])

    Percentage of vote: 0.00%

  6. Don't know yet... (71 votes [63.96%] - View)

    Percentage of vote: 63.96%

  7. Instrument Panel Replaced (1 votes [0.90%] - View)

    Percentage of vote: 0.90%

  8. Replaced Car (2 votes [1.80%] - View)

    Percentage of vote: 1.80%

  9. Software update (13 votes [11.71%] - View)

    Percentage of vote: 11.71%

Vote Guests cannot vote

#281 OFFLINE   GBJerry

GBJerry

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  • LocationMaine
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max sel

Posted 11 October 2015 - 01:26 PM

Our C-Max SEL is three years old (30,000 miles) and has been without any problems.  We LOVE the car.  Yesterday we get in it and it is dead. Nothing!  Called and got a jump start and it has been fine since.  It drives me crazy not knowing why this happened or that there is no way (that I know of) to find out about the health of the 12 volt battery.  Anybody else having this issue?  Thanks.









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#282 OFFLINE   raadsel

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Posted 11 October 2015 - 01:34 PM

Our C-Max SEL is three years old (30,000 miles) and has been without any problems.  We LOVE the car.  Yesterday we get in it and it is dead. Nothing!  Called and got a jump start and it has been fine since.  It drives me crazy not knowing why this happened or that there is no way (that I know of) to find out about the health of the 12 volt battery.  Anybody else having this issue?  Thanks.

 

After 3 years, it could just be the age of the battery. It is likely worth having the battery tested, it could be close to being time to replace it. 



#283 ONLINE   Plus 3 Golfer

Plus 3 Golfer

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Posted 11 October 2015 - 03:52 PM

Our C-Max SEL is three years old (30,000 miles) and has been without any problems.  We LOVE the car.  Yesterday we get in it and it is dead. Nothing!  Called and got a jump start and it has been fine since.  It drives me crazy not knowing why this happened or that there is no way (that I know of) to find out about the health of the 12 volt battery.  Anybody else having this issue?  Thanks.

My 12 V battery failed at 30 month.  One afternoon after driving in the morning, the car wouldn't start.  I hooked up my battery charger.  It would charge up fine but within a few hours, the voltage would fall to about 12 V. If left overnight, the car would not start the next morning.  So, I went to the dealer for testing and the battery wouldn't hold a charge.  Problem is I had about 48 k miles on the car at the time.  So, since the 3/36 B2B had expired, I ended up paying about $140 at the dealer.

 

If you are at 36 months, 30k miles, I'd get to the dealer quickly in case the battery is bad to save a $140 bill. 



#284 OFFLINE   ptjones

ptjones

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  • LocationNewnan, GA
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  • Current Vehicle:2013 C-MAX SEL

Posted 11 October 2015 - 07:17 PM

My 12 V battery failed at 30 month.  One afternoon after driving in the morning, the car wouldn't start.  I hooked up my battery charger.  It would charge up fine but within a few hours, the voltage would fall to about 12 V. If left overnight, the car would not start the next morning.  So, I went to the dealer for testing and the battery wouldn't hold a charge.  Problem is I had about 48 k miles on the car at the time.  So, since the 3/36 B2B had expired, I ended up paying about $140 at the dealer.

 

If you are at 36 months, 30k miles, I'd get to the dealer quickly in case the battery is bad to save a $140 bill. 

Is the battery prorated? I don't remember. :)

 

Paul



#285 ONLINE   Plus 3 Golfer

Plus 3 Golfer

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  • Current Vehicle:2013

Posted 12 October 2015 - 07:51 AM

Is the battery prorated? I don't remember. :)

 

Paul

The original battery is not prorated but covered in full under the factory 3/36 B2B limited new car warranty.  If the battery were replaced under warranty at the expense of Ford / Dealer, the battery would be covered for the greater of 12 months / 12 k miles or the remainder of the new car warranty. I don't believe there is any additional prorated warranty beyond the 12/12.

 

Since I paid for the replacement battery, IIRC it is covered  for 36 months full replacement and 100 months prorated.


Edited by Plus 3 Golfer, 12 October 2015 - 08:20 AM.

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#286 OFFLINE   FordService

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  • Current Vehicle:Model T

Posted 12 October 2015 - 11:04 AM

Our C-Max SEL is three years old (30,000 miles) and has been without any problems.  We LOVE the car.  Yesterday we get in it and it is dead. Nothing!  Called and got a jump start and it has been fine since.  It drives me crazy not knowing why this happened or that there is no way (that I know of) to find out about the health of the 12 volt battery.  Anybody else having this issue?  Thanks.


Hi GBJerry,

Have you had a chance to visit your dealer to have the battery tested? Once you have an appointment set up, please let me know. I'll look into this further.

Meagan

#287 OFFLINE   mxanotcar

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Posted 13 October 2015 - 01:22 PM

5th time 12V battery got discharged and had to be jumpstarted on 10/09/2015.  And here is a bit of 12V battery failures:

 

3rd 03/17/2014

4th 02/23/2015

5th 10/09/2015 (light rain in the morning. Clock stayed at 05:20AM after jumpstarted at 07:15AM.  Only if I started the car at 05:00AM, it would not happened :) .  But that Friday night, there was very heavy rain and the car started up normally in the morning around 9:00AM.  ???????????? What ????????????? )

 

After the 4th 12V battery failure, on 05/06/2015 to 05/07/2015 at dealership service department, the following was done to the CMAX:

Short summary of the receipt:

-Customer complained: No crank/no start.

-TSP 13-06-28 applied.

-Could not duplicated hi-revving since the weather condition below freezing temp is needed.

-Oil changed.

-Multipoint inspections.

-Extended Warranty deductible paid.

-Reprogram BCM.

 

 

The TSP 13-06-28 was applied to the car, but the car is not "Intelligent Access Remote Start feature Equipped Vehicles" although the car "built before 4/2/2013".

 

 

There was newer TSP out there at that time the TSP 13-06-28 was applied.  And there is CSP 15B04 which probably fix the 12V battery keep randomly gotten discharging and cannot start up the car.

 

I am guessing this replaced 12V battery is dying now or has been dying since the discharging and non-charging keep happening.  Whether or not my car 12V battery had been replaced back 2013, I am not sure since the date stamp on the battery sticker is 2011 although the service receipt said it was replaced back in 2013.

 

Today, I made an appointment for Monday 12/21/2015 as another oil change coming up.  While speaking with the service advisor, he said there is a recall about the 12V battery failure (I think it is CSP 15B04), so basically whatever the dealership doing to the CMAX for 2 days (05/06 and 05/07) trying to fix the 12V battery failure based on instruction by the Ford engineer IS USELESS.  Also, the rear bigger chair could not be folded anymore (whatever the dealership was trying to diagnose the car, it made the chair not fold down anymore), and I just found that out on last Friday while I was stumbling around getting the jumpstarter in the powered-down-locked cargo area (nice design, it needs a manual hatch door level).

 

The above is a little info for anyone having similar problems with the 12V battery failures.. . .  .



#288 OFFLINE   FordService

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  • LocationDearborn, Michigan
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Posted 13 October 2015 - 03:13 PM

...Today, I made an appointment for Monday 12/21/2015 as another oil change coming up.  While speaking with the service advisor, he said there is a recall about the 12V battery failure (I think it is CSP 15B04), so basically whatever the dealership doing to the CMAX for 2 days (05/06 and 05/07) trying to fix the 12V battery failure based on instruction by the Ford engineer IS USELESS.  Also, the rear bigger chair could not be folded anymore (whatever the dealership was trying to diagnose the car, it made the chair not fold down anymore), and I just found that out on last Friday while I was stumbling around getting the jumpstarter in the powered-down-locked cargo area (nice design, it needs a manual hatch door level).
 
The above is a little info for anyone having similar problems with the 12V battery failures.. . .  .


When it gets closer to your appointment, please let me know. Keep me in the loop in the meantime as well. What's your mileage?

Meagan

#289 OFFLINE   mxanotcar

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Posted 14 October 2015 - 11:22 AM

The mileage currently is 48912.  And I will let you know when the appointment gets closer.



#290 OFFLINE   FordService

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Posted 14 October 2015 - 12:33 PM

The mileage currently is 48912.  And I will let you know when the appointment gets closer.


Thanks!

Meagan

#291 OFFLINE   wab

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Posted 15 October 2015 - 10:17 AM

maxanotcar

"and I just found that out on last Friday while I was stumbling around getting the jumpstarter in the powered-down-locked cargo area"

 

Will your 12v jump fit in the storage compartment under the rear seat floor mat?

FYI there are 12v jump connections under the hood. 



#292 OFFLINE   mxanotcar

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Posted 15 October 2015 - 12:06 PM

My 12V portable jumpstarter (with air inflator) dimensions are a bigger than the storage compartment under rear seat floor mat.

I saw, at Homedepot, the 12V portable Li-ion jumpstarter, and it was much smaller and much less heavier, but it costs about $80.  I might get that one when my 8-years old 12V lead-acid portable jumpstarter does not work anymore.

 

And yes, the 12V jump connections are under the hood.  The negative pole is very close, and nearly underneath, to the other electrical wirings OR the other electrical wirings is too close and nearly on top and cover the pole.  And that make the big spring clamps, that come with the portable jumpstarter (or any regular jumper cables), have a difficult time to attach to when jumpstarting.

 

May be when the wireless-electrical-charging devices come to the market, I can just point that to the no-power-locked car and it unlocks the relay from the big HV battery to charge the 12V battery and run the car. :)



#293 OFFLINE   kostby

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Posted 22 December 2015 - 03:58 AM

So I just deleted my poll vote and re-voted to reflect that after 9 months without any additional incidents, I do believe that the software update and wiring inspections performed on our car in March 2015 were indeed the 'cure' for our C-MAX 12-volt battery issue. Prior to that, we had 3 incidents of a dead-battery-overnight in the first 12 months of ownership.

 

We have yet to have the latest customer satisfaction program CSP 15B04 applied.

When you only need one oil change per year, and aren't having any issues, it's easy to postpone.

 

For the record, we have 2013 C-MAX Hybrid SE with Equipment Group 201A, born April, 2013, purchased new in March 2014. Current mileage is 8740.

 


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#294 OFFLINE   djc

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Posted 22 December 2015 - 08:40 AM

2013 Cmax went to dealer for oil change and recalls last week at 30k miles.  Battery was "ok".  They did the wiring repair.

 

Some suggestions for compact LiOn jumper battery.  These may fit in the small compartment in the Cmax rear footwell; the previous gen Stanley SimpleStart does.

This house brand is  $30 ($10 off) at some Walmarts:

http://www.walmart.c...tarter/46528407

User review says it delivers enough current to start a car with a totally dead battery.   Good reviews.

This Black and Decker is same as the current Stanley SimpleStart, but is currently much cheaper ($32 as of today) at Amazon.  I believe it is designed to bring up the charge of a dead battery in 10 to 30 minutes, but not to be able to start the engine by itself.  That should be fine for the Cmax, which doesn't use the 12V battery to start the engine, but if you have multiple cars the Everstart might be better.

http://smile.amazon....uct/B014ITIV4A/








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