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Rattles in Front Suspension


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44 replies to this topic

#1 OFFLINE   darrelld

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Posted 14 April 2013 - 08:49 AM

Has anyone else noticed a rattle in the front suspension when going over bumps or turning? I have mentioned this twice to my dealer when the C-Max was in for the Check Engine Light problem but they could find nothing wrong. It sounds like a loose caliper or front suspension part. The dealer promised they gave it a thorough check out and could find nothing wrong.

 

The noise is getting more pronounced with time.









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#2 OFFLINE   C-MAXER

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Posted 14 April 2013 - 09:03 AM

Is it isolated to one side?  Unfortunately, the quite running of the hybrid design does allow one to focus (bad pun) on other sounds.



#3 OFFLINE   darrelld

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Posted 14 April 2013 - 09:24 AM

Is it isolated to one side?  Unfortunately, the quite running of the hybrid design does allow one to focus (bad pun) on other sounds.

 

I haven't been able to narrow it to any one side, definitely seems worse in cold weather. More pronounce when turning and going over a speed bump or dip in the road.



#4 OFFLINE   leenanj

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Posted 14 April 2013 - 09:56 AM

I haven't been able to narrow it to any one side, definitely seems worse in cold weather. More pronounce when turning and going over a speed bump or dip in the road.

 

I had one of the plastic covers that is under the car almost directly below the driver missing a bolt.

It would make a slapping noise  when hitting bumps and sometimes vibrate at highway speeds.

 

There are many possibilities for rattles. Try to isolate where its coming from and then start looking for something loose or rubbing.



#5 OFFLINE   SnowStorm

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Posted 15 May 2013 - 09:31 PM

I've heard a rather soft but distinct clunk several times when going over a bump or dip in the road.  I think it is in the back but not at all sure.  Haven't tried to investigate yet.



#6 OFFLINE   MADCMAX

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Posted 19 May 2013 - 12:38 PM

We have been back to the dealer multiple times for this, but we have a horrible creaking sound that worsens as the weather warms.   It sounds like a creaking frame but it may end up being in the struts or other some other area.  

 

In fact tonight I have to take it back to the dealer so they can install little microphones or something to measure where the sound is the loudest (it is loud in the cabin) to isolate and try to determine where the sound is coming from.  Many trips back and now they acknowledge they finally hear the noise and are going to try to fix it.  Previously I was told that it wasn't happening, then was told it was normal noise not usually heard because of a gas engine running, and now finally they acknowledge it is real, they do hear it, and they are going to TRY to pinpoint the cause.  

 

Is this the result of buying a first year model?  I would have hoped that since it has been around in Europe that this wouldn't be the case.  But it turns out, this is just one of the many issues we have had so far.  Nice car, fun to drive, but the problems sometimes outweigh the limited MPG benefit.  


Edited by MADCMAX, 19 May 2013 - 12:48 PM.


#7 OFFLINE   wab

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Posted 19 May 2013 - 10:59 PM

We have been back to the dealer multiple times for this, but we have a horrible creaking sound that worsens as the weather warms.   It sounds like a creaking frame but it may end up being in the struts or other some other area.  

 

In fact tonight I have to take it back to the dealer so they can install little microphones or something to measure where the sound is the loudest (it is loud in the cabin) to isolate and try to determine where the sound is coming from.  Many trips back and now they acknowledge they finally hear the noise and are going to try to fix it.  Previously I was told that it wasn't happening, then was told it was normal noise not usually heard because of a gas engine running, and now finally they acknowledge it is real, they do hear it, and they are going to TRY to pinpoint the cause.  

 

Is this the result of buying a first year model?  I would have hoped that since it has been around in Europe that this wouldn't be the case.  But it turns out, this is just one of the many issues we have had so far.  Nice car, fun to drive, but the problems sometimes outweigh the limited MPG benefit.  


Edited by wab, 20 May 2013 - 07:33 AM.


#8 OFFLINE   MADCMAX

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Posted 21 May 2013 - 06:32 PM

Just got told by the dealer today they have isolated the noise to a front strut and strut plate.  Both have been ordered and if all goes well it will be replaced tomorrow.   They are confident that this is the cause of the noise.  I am very hopeful that this will end the concern over what this is and that it isn't something about to fall apart.  Will let you know how this turns out for sure.  Noise gets louder as the temperature warms.  



#9 OFFLINE   MADCMAX

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Posted 22 May 2013 - 07:33 PM

Got a call from the dealer, they have replaced a strut and strut plate and the noise we have had for 9 months is finally gone.  I haven't gotten it back yet, they are working on the bouncing issue.  After pressing the issue with the dealer on the bouncing issue, they decided to take another look.   They said one of the factory new units bounces as mine does, and the other one doesn't.  So they are working with Ford factory.  We'll see if the noise is really gone when I get it back, hopefully tomorrow.  



#10 OFFLINE   valkraider

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Posted 23 May 2013 - 11:05 AM

Ours has so much clunking it is crazy. I assumed it was the regenerative braking doing it.

Maybe I'll have the dealer check it out...

#11 OFFLINE   Bill-N

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Posted 23 May 2013 - 02:52 PM

Ours has so much clunking it is crazy. I assumed it was the regenerative braking doing it.

Maybe I'll have the dealer check it out...

 

No clunking at all on my SEL.



#12 OFFLINE   MADCMAX

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Posted 23 May 2013 - 08:44 PM

Got the Cmax back tonight.  The noise is definitely gone......hooray.  The strut and strut plate on one side was replaced and the noise stopped.  Would show itself more when hotter weather was prevalent.  


The bouncing is not resolved.  Mine does it.  A new one does it.  Another new one doesn't do it.  This is another saga unsolved, but the rattling is fixed and that is a great thing.  



#13 OFFLINE   salsaguy

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Posted 29 May 2013 - 03:44 AM

instead of going back and forth with the dealer in the beginning why didn't you take them on a test ride together so they could have heard what you heard?



#14 OFFLINE   darrelld

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Posted 29 May 2013 - 12:26 PM

The two times I have mentioned this to the dealer they say its not reproducable. I crawled underneath to investigate and I can reproduce the noise by pusing up and down on plastic aero cover at the bottom of the engine bay. I can find no loose supports but the cover is loose so it will require a lift to reinforce the attachments.



#15 OFFLINE   ford

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Posted 30 May 2013 - 09:11 PM

I've heard a rather soft but distinct clunk several times when going over a bump or dip in the road.  I think it is in the back but not at all sure.  Haven't tried to investigate yet.

I have heard the same noise but not very often. It sounds like the rear hatch is not latched completely.  I'll take a look at it later but I think this is just the way it is supposed to be.                      1153 miles/ 48.0 MPG



#16 OFFLINE   zhackwyatt

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Posted 31 May 2013 - 11:04 PM

I have heard the same noise but not very often. It sounds like the rear hatch is not latched completely.  I'll take a look at it later but I think this is just the way it is supposed to be.                      1153 miles/ 48.0 MPG

Check to make sure the rear seat-belts are in the slots above the seat.  Mine come out with every use and always rattle.



#17 OFFLINE   Michigan Max

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Posted 01 June 2013 - 05:59 PM

Got the Cmax back tonight.  The noise is definitely gone......hooray.  The strut and strut plate on one side was replaced and the noise stopped.  Would show itself more when hotter weather was prevalent.  


The bouncing is not resolved.  Mine does it.  A new one does it.  Another new one doesn't do it.  This is another saga unsolved, but the rattling is fixed and that is a great thing.  

I had the exact same issue. Was worse in warmer weather. Strut plate replaced last week and all is quiet now. Must be the color. I have Ice Storm also.


Edited by Michigan Max, 01 June 2013 - 06:00 PM.


#18 OFFLINE   hgelick

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Posted 19 March 2014 - 05:32 PM

I have had the same issue that is really noticeable, especially at low speeds while turning. When I turn the wheel to the right slowly, there are three distinct "clunk/snap" noises as I turn the wheel further. I also notice the same sound going slowly over speed bumps. Just had my car in the shop to fix anti freeze leak at manifold. Guess I'll be heading back to have the struts and strut plates checked out.

#19 OFFLINE   Smangerer

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Posted 20 March 2014 - 12:04 AM

Got the Cmax back tonight.  The noise is definitely gone......hooray.  The strut and strut plate on one side was replaced and the noise stopped.  Would show itself more when hotter weather was prevalent.  

The bouncing is not resolved.  Mine does it.  A new one does it.  Another new one doesn't do it.  This is another saga unsolved, but the rattling is fixed and that is a great thing.  

I have had a very similar experience. They have replaced a support arm, a Damper, and I guess they have one more piece on order. Its the same noise you described. Its been there for over a year now and 3 trips/ attempts to be fixed. I have one more part on order. The first attempt they replaced a support arm then coated the damper (after pinpointing the sound there) with a rubber lube but it only worked for a week. Then they replaced the damper and now have the arm that attaches to the damper on order. Are the Strut and Strut Plate the exact parts? Im going to show them this info and want to make sure Im telling them the correct info. Thanks and I wish I would have searched this forum for this problem.



#20 OFFLINE   FordService

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Posted 20 March 2014 - 10:14 AM

I have had the same issue that is really noticeable, especially at low speeds while turning. When I turn the wheel to the right slowly, there are three distinct "clunk/snap" noises as I turn the wheel further. I also notice the same sound going slowly over speed bumps. Just had my car in the shop to fix anti freeze leak at manifold. Guess I'll be heading back to have the struts and strut plates checked out.

I have had a very similar experience. They have replaced a support arm, a Damper, and I guess they have one more piece on order. Its the same noise you described. Its been there for over a year now and 3 trips/ attempts to be fixed. I have one more part on order. The first attempt they replaced a support arm then coated the damper (after pinpointing the sound there) with a rubber lube but it only worked for a week. Then they replaced the damper and now have the arm that attaches to the damper on order. Are the Strut and Strut Plate the exact parts? Im going to show them this info and want to make sure Im telling them the correct info. Thanks and I wish I would have searched this forum for this problem.

 

hgelick and Smangerer,

 

Let me see how I can help. PM me your name, phone number, VIN, mileage, and dealer info. I'll take a peek at some possibilities.

 

Ashley








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