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Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


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TSB 13-5-21 - OVERLY SENSITIVE BRAKES OR PERCEIVED DELAYED TRANSMISSION REVERSE ENGAGEMENT

TSB 13-5-21 Brakes Reverse

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2 replies to this topic

#1 OFFLINE   Bill-N

Bill-N

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 675 posts
  • Region:U.S. Northeast
  • LocationConnecticut
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max SEL

Posted 02 July 2013 - 09:03 PM

TSB
13-5-21
  • OVERLY SENSITIVE BRAKES OR PERCEIVED DELAYED TRANSMISSION REVERSE ENGAGEMENT  
 
FORD:

2013 C-MAX, Fusion

LINCOLN:

2013 MKZ

 

ISSUE:

Some 2013 C-MAX Hybrid/Energi vehicles built on or before 10/2/2012, and Fusion Hybrid/Energi and MKZ Hybrid vehicles built on or before 11/01/2012, may exhibit an overly sensitive brake pedal feel often described as grabby brakes, or a perceived 2-3 second delayed transmission engagement in reverse due to the hill start assist feature activating briefly after starting the vehicle.

ACTION:

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

 

  1. Reprogram the Anti-Lock Brake System (ABS) module to the latest calibration using Integrated Diagnostic System (IDS) release 84.02 and higher. Calibration files may also be obtained at www.motorcraft.com.
    1. At the Program Module screen in the IDS service tool, select Program PCM. By selecting the PCM the update will be applied to the appropriate modules as required by the software update.

 

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

OPERATION DESCRIPTION TIME 130521A 2013 C-MAX, Fusion And MKZ: Reprogram The Appropriate Modules As Required By The Software Updates Includes Time To Clear Codes After Repair (Do Not Use With Any Other Labor Operations) 0.5 Hr. DEALER CODING BASIC PART NO. CONDITION CODE 2C219 04

NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.

Copyright © 2013 Ford Motor Company


Edited by Bill-N, 02 July 2013 - 09:04 PM.








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#2 OFFLINE   Jus-A-CMax

Jus-A-CMax

    Brother Jus

  • Moderators
  • 3,246 posts
  • Region:U.S. Pacific Coast
  • LocationSan Fernando, CA
  • My C-MAX's Year:Decline
  • Current Vehicle:SEL

Posted 02 July 2013 - 10:25 PM

No way is Ford going to touch my brakes/regen jus cause some drivers prefer the sloppy Prii brakes :sad:

 

Jus my 2c ;)



#3 OFFLINE   salsaguy

salsaguy

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,371 posts
  • Region:U.S. Pacific Coast
  • LocationWhittier, CA
  • Current Vehicle:2012 VW Passat 2.5L SEL Premium

Posted 03 July 2013 - 04:08 AM

seems enough folks complained about it (to the dealer / Ford corporate, not here in the cmax forums that we noticed) to warrant a TSB to be issued. This goes back to owner education/traning/awareness for these new hybrid cars, especially if they never drove one before and don't understand regen brakes . would have been cheaper to include a extra paper flyer v in the owner docs upon pickup from the dealer than to have to "fix" the brake issue under warranty on their dime.

i know a few here did say they had an issue with reverse instead of drive being engaged but that was maybe 1 or 2 here.

oh well good to see Ford all over there issues and fixing alot of different string stuff to ensure this car is rock solid for next year's model to increase customer satisfaction and loyalty and retention.








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