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Cracked glass CMax roof

glass broken roof replacement

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17 replies to this topic

#1 OFFLINE   pipewriter

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Posted 18 July 2013 - 02:49 PM

Just took two cracks in the glass roof of my CMax. Impact divots with long, long cracks. Could have been a highway rock (though I didn't hear it) or a hailstone (no other dents on the car). Has anyone had any experience with replacement or repair? I'm tempted to try one of the windshield repair operations rather than pony up deductible. Thx.

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#2 OFFLINE   mtb9153

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Posted 18 July 2013 - 02:56 PM

I'm really sorry to hear this, hope it never happens to my pano window but I hope repairs are painless for you.



#3 OFFLINE   slampro

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Posted 18 July 2013 - 03:04 PM

Welcome to the forum, lots of friendly folks here. Hate to see that happen, and will now be even more worried about our pano roof(once it arrives).

 

I would avoid one of those that set up in parking lots, if unfamiliar with the company. I use Safelitte auto glass, national warranty. I have had them repair divots, and chips it has always been free to me. But it also has been only on the windshield. I have never had them repair a crack though.



#4 OFFLINE   zhackwyatt

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Posted 18 July 2013 - 03:12 PM

Welcome to the forum, lots of friendly folks here. Hate to see that happen, and will now be even more worried about our pano roof(once it arrives).

 

I would avoid one of those that set up in parking lots, if unfamiliar with the company. I use Safelitte auto glass, national warranty. I have had them repair divots, and chips it has always been free to me. But it also has been only on the windshield. I have never had them repair a crack though.

I like Safelite too, although crack's that big probably need a replacement.  They file w/ insurance too.



#5 OFFLINE   wab

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Posted 18 July 2013 - 03:20 PM

2 Somethings hit you, maybe while you were at work.
Then cracked as you were driving.

Do you have glass breakage on your insurance?

Let us know how much and how long it takes to get it.

wab

#6 OFFLINE   Riddley

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Posted 18 July 2013 - 08:08 PM

I'm sorry to read about the roof glass cracks pipewriter. I agree that replacement is necessary (can't be repaired). I hope this works out Ok for you.  

 

Welcome to the forums!!



#7 OFFLINE   ScubaDadMiami

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Posted 18 July 2013 - 08:57 PM

Wow, sorry to hear about this.  I hope I never have to go through something like this.  Please let us know how it works out.



#8 OFFLINE   obob

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Posted 18 July 2013 - 09:27 PM

I wonder if vandalism is a possibility.  I would be very surprised if hail stones or regular stones would do that for it is just too common a thing that Ford would have the sunroof be prepared for.  However, if it breaks that easily, I would think it is defective - perhaps it was tempered wrong or something.  I had a tempered glass coffee pot that exploded just kind of sitting there.  And my Dad had a truck and one of the windows shattered in the sun, just parked on the street.  

 

Unfortunately, if Ford dealers are anything like my old Toyota dealer, it costs $100 just to find out if it is covered under the warrantee. 



#9 ONLINE   Plus 3 Golfer

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Posted 19 July 2013 - 09:40 AM

I'd get it replaced rather than have a glass repair guy epoxy the two holes and live with the cracks because there's a possibility that water could penetrate the cracks and cause interior damage that you may not notice for some time.

 

Also if you go with the glass repair guy and not replacement, when you go to sell / trade the car the value will be impaired with the cracks and at that time because you failed to report the damage in a timely fashion to your insurance provider, you will likely be stuck with the full cost of repair for a hit in the value of the car greater than the repair cost. 



#10 OFFLINE   mgchiu

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Posted 08 August 2013 - 06:18 AM

Does glass insurance cover this, or is this covered by the regular comprehensive insurance?



#11 OFFLINE   Wingrider01

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Posted 09 August 2013 - 08:19 AM

kind of makes you wonder if this is a dealer repair only, looked at a couple of windshield repair sites and nothing is listed for this.



#12 OFFLINE   Recumpence

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Posted 09 August 2013 - 08:15 PM

As a side note, that is not tempered glass. Tempered glass always shatters into a million tiny beads. It does not crack at all. It will just explode into tiny beads with nothing of any size left.

Matt

#13 OFFLINE   pipewriter

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Posted 18 September 2013 - 07:05 PM

Update: the Panoramic roofs are on back, back order. I ordered one through Safelite and it was covered under the glass provisions in my Farmer's auto coverage, but none are in stock anywhere in Denver. After about a month and a half, one was shipped from the manufacturer but it was already broken into pieces. Meanwhile, I am driving around with clear tape covering the holes and have pretty much forgotten about it. I'll let you know when anything changes.


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#14 OFFLINE   BIG ROCCO

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Posted 18 September 2013 - 08:14 PM

thanks for the update



#15 OFFLINE   salsaguy

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Posted 19 September 2013 - 03:41 AM

pipe, I'm wondering how your temp fix is affecting your mpgs. be safe.hope it gets fixed asap.

#16 OFFLINE   wab

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Posted 19 September 2013 - 08:51 AM

July to Aug???

 

Something doesn't smell :waiting: right!

 

Your insurance :gaah: co is probably waiting for a (another) used one to show up.

 

Have you checked with your Ford dealer?



#17 OFFLINE   IslandTractor

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Posted 22 June 2015 - 09:25 AM

Any update on what happened to the panoramic sunroof glass repair?  I just found a small impact star on mine.  Not sure how it got there.  Only dime size star (or smaller) at the moment but suspect it will grow.

 

Do insurance companies treat moonroof glass the same way as windshield or door glass?  I.E. no deductible????



#18 OFFLINE   ls973800

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Posted 22 June 2015 - 05:08 PM

Any update on what happened to the panoramic sunroof glass repair?  I just found a small impact star on mine.  Not sure how it got there.  Only dime size star (or smaller) at the moment but suspect it will grow.

 

Do insurance companies treat moonroof glass the same way as windshield or door glass?  I.E. no deductible????

I had found a crack on my pano roof on my 2015 C-Max Energi when it had only about 250 miles on it.  The dealer took pictures and submitted it to Ford.  It was determined to be a stress crack and warranty covered the replacement.  I waited almost 4 weeks for a replacement roof to come in!

 

Not sure about the deductible being charged because I didn't have to claim it with my insurance.  Here is my post about the crack.

 

http://fordcmaxenerg...-miles/?hl=roof








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