I have a 2013 SEL (with all the perks except park assist) that I took delivery of in late May. Have just loved the car and had no complaints. I recently moved (2 weeks ago) so between selling a house, buying a house in my new location and moving, I postponed having the updates done.
Last Friday I started my car as usual but noticed I had no radio ... looked at screen and it said Sirius Updating 0%. Figured it would update and that would be it. This message lasted all morning and I realized I had no audio, no voice commands, no sound when reading my texts. Drove to Ford dealer ... they could not figure out what was going on. Service person told me I should delete all facebook, google, icons etc. in contacts on my phone as this tends to overwhelm the Ford Sync system. I made an appointment for Oct. 28th for updates ... this was first day they would have a loaner available and they would need my car for the whole day. Figured I could live without audio until then as car was driving fine. Went home and deleted contacts as directed to no effect.
Well, this morning (Sunday) I get up, go to car and it is stone dead ... I mean dead ... no lit screens and nothing happened when I pushed start. Called Ford Roadside Assistance. Someone came in a half hour, put jumper cables on and car came immediately to life ... sound and all. I had my audio back with Sirius and voice commands working fine!
I know there have been a lot of battery problems with the C-Max's but am wondering if this Sirius updating thing and dead battery are related somehow in my case. Don't know whether I should take car over to Ford tomorrow or just wait until the 28th and hope dead battery issue doesn't reoccur. Guess if it doesn't start tomorrow decision will be made for me .... input and/or advice greatly appreciated :-)