AudenHoggart Posted December 16, 2013 Report Share Posted December 16, 2013 Several months ago, the 12 volt battery on my C Max died without warning overnight. It's an SE and doesn't have MFT. I had the car jumped and then drove to the dealer, with all sorts of warning codes displayed. Following the advice from the forum I told the dealer I thought it needed the 13-B7-10 patch (and I appreciate the advice.) The dealer confirmed this, installed the patch, and reprogrammed things. Since then I've had no trouble at all, including having just left the car outdoors for a week without using it (in cold weather.) It started up with no troubles when I returned. Today I have a letter from Ford about having the 13B12 patch installed. The description of the problem it's supposed to fix sounds just like what happened before, and what others have reported on in this forum. So my question is whether 13B12 is an additional patch that I should have installed. I'm certainly willing to do this, but thought I'd ask the experts here first. Thanks! Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted December 16, 2013 Report Share Posted December 16, 2013 (edited) Field service action 13B12 and technical service bulletin "13-B7-10" (actually called TSB 13-7-10) both require updating the front control/display interface module (FCDIM) to the latest calibration. FSA 13B12 might also have additional services added. Edited January 23, 2014 by ceemax71 Quote Link to comment Share on other sites More sharing options...
salman Posted December 17, 2013 Report Share Posted December 17, 2013 I hope someone who takes their car in for the 13B12 Customer Satisfaction service will ask the service manager to tell them whether the "latest calibration" now has been updated since the July TSB 13-7-10. Until we get that information we will not know whether 13B12 is a new step altogether or just Ford telling everyone to get the software update called for in the older TSB. TSBs are done only when the dealer can justify reimbursement from Ford. A Customer Satisfaction Program such as this one is done for all vehicles. It is like a recall in all but name and Federal government involvement. Moreover, 13B12 is also a "Delivery Hold", which means new 2013 C-Maxs cannot be sold off a dealer's lot without 13B12 being performed first. The headliner impact cushioning recall was also a "Delivery Hold," though in that case the Feds were involved and it was a safety recall issue. hybridbear 1 Quote Link to comment Share on other sites More sharing options...
JAZ Posted December 17, 2013 Report Share Posted December 17, 2013 ETIS as of today does not show my SEL as being covered under 13B12, though I have experienced the dead battery syndrome. Quote Link to comment Share on other sites More sharing options...
salman Posted December 17, 2013 Report Share Posted December 17, 2013 ETIS as of today does not show my SEL as being covered under 13B12, though I have experienced the dead battery syndrome.That's worrisome on several fronts: 1) it does not address the problem for SEL owners, and 2) if the same curious syndrome stems from different parts or different firmware on the SE vs the SEL, that suggests either A) that Ford has fully tracked down the cause or causes of the syndrome or B) that the electronic wiring and firmware on the C-Maxs has wider weaknesses and more general flaws that produce multiple problems. Hopefully some SEL and Energi owners who have had dead 12 volts will start calling Ford to ask for information, explanations, etc. hybridbear 1 Quote Link to comment Share on other sites More sharing options...
AudenHoggart Posted December 17, 2013 Author Report Share Posted December 17, 2013 I'm the original poster on this thread. FWIW, I called my local Ford dealer, Suntrup Ford in St. Louis, MO, this morning. I had looked in ETIS earlier this morning and saw the 13B12 notification and also a 13B10 notification. The dealer's Service Department said they thought everything had already been done on my C-Max and they weren't seeing anything else that needed service. I did have the 13-7-10 update a couple of months ago. Having finished my call with the dealer I looked again in the ETIS system and it now shows nothing that needs to be done. So I imagine the dealer's checking the system somehow cleared the ETIS. The car is running fine and I've had no further battery problems since the initial dead 12-volt, that presumably was dealt with by the 13-7-10 update. I don't know how this fits with anyone else's experience, but for now I'll just keep driving! Quote Link to comment Share on other sites More sharing options...
pad Posted January 23, 2014 Report Share Posted January 23, 2014 Hi! I have been told by my dealership that 13B12 is "similar" to 13-7-10 and that it is not necessary to have it done to my C-Max. I am trying to obtain a confirmation and detailed explanation from Ford. No luck on the first try. Quote Link to comment Share on other sites More sharing options...
CMax-Traveler Posted January 24, 2014 Report Share Posted January 24, 2014 (edited) I took my car to the dealer today for regular service, they looked up and saw 13B12 was needed for my car. I had my car in previously for 13-7-10, about a month before 13B12 came out. The dealer advised me there *is* a new version of the software since they applied 13-7-10, which they loaded onto my car today. So, there's at least one data point -- while 13B12 and 13-7-10 are similar actions, based on my experience there does appear to be a newer version of the FCDIM software released with 13B12. Then again, I don't really put much faith in what my service manager says, for a variety of reasons. Edited January 24, 2014 by CMax-Traveler Quote Link to comment Share on other sites More sharing options...
obob Posted January 24, 2014 Report Share Posted January 24, 2014 Then again, I don't really put much faith in what my service manager says, for a variety of reasons. I have faith that the service guys are polite and try to always sound competent. But having a message board like this one provides the ground to stand on when dealing with Ford service. Unfortunately, cars are so technical its hard for the do-it-yourself-er. Quote Link to comment Share on other sites More sharing options...
pad Posted January 24, 2014 Report Share Posted January 24, 2014 Further to my post and the info by CMax-Traveler, I have spoken with my Service Manager and he said the two were exactly the same. He was however ready to download 13B12. I will pass on to him the info supplied by CMax-Traveler. I am still waiting for a response from Ford. I do not understand why it has not given this information from the start, at least to its dealerships. Thanks. Quote Link to comment Share on other sites More sharing options...
drdiesel1 Posted January 25, 2014 Report Share Posted January 25, 2014 Further to my post and the info by CMax-Traveler, I have spoken with my Service Manager and he said the two were exactly the same. He was however ready to download 13B12. I will pass on to him the info supplied by CMax-Traveler. I am still waiting for a response from Ford. I do not understand why it has not given this information from the start, at least to its dealerships. Thanks.Have your dealer print you out both TSB's and the latest software in your vehicle. You'll be 100% positive if this applies to your car. Quote Link to comment Share on other sites More sharing options...
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