John S, thanks for your response and input and insights on the training program.
Yes as a Senior Quality Engineer (and certified QE) for various manufacturing companies for over 20 years, I know all too well about first year issues with any product. You will find many posts by me here stating that fact to others here about their issues tied to buying a "beta test/first gen/brand new development car", which is always a bad idea if you don't want to deal with minor(sometimes major) issues, tweaks, fixes, etc. I've been thru many recall of product from the field or had to have our field service folks fix things later due to issues with our products at initial launch.
In my second company I even worked for an OEM manufacture to one of "The Big Four" auto mcg companies (back then).
I completely agree about the initial quality issues, just was wondering about how much training you guys/gals received, as it's been posted here many times in the forums that the forum users know a lot (ALOT) more than their dealers/service managers knew about this car, which is kinda dad if you have to bring papers/printouts from an internet forum to your dealer top tell them how to diagnose/fix an issue they should be aware of and be trained on.
I knew that most companies spend way too little on trading people, sadly.
The "let the users/owners be the beta testers" model, so prevalent with Microsoft, needs to stop though. Yes there will always be defects and issues with anything new but it seems to many just "let it work itself out in time" which upsets customers.
As a quality engineer, I have to be the voice of the customer and look at it from there point of view as well as my own companies.
The Kano model (look it up when you have time) states that it's not just enough to MEET customers expectations, but to EXCEED them and be one step ahead of them and also to try and predict what they want, before they even knew they wanted/needed something....not an easy task.
I look forward to your "insiders" point of view on this forum.
Glad we have a rep from the company who can provide a different perspective since the car owners don't always see what it's like from the car complaints side of the world. They have a lot of things going on and with that many employees and moving parts/logistics, it's amazing just how fast things do get resolved sometimes, sms other times they take clever, like the "dead battery issue" which I've read recently is STILL affecting new owners....
BTW, if you check my signature or profile you'll see I'm a POTENTIAL CMax buyer for my wife's new car, to replace her 1999 Toyota 4Runner SUV (gas eater). I have been "lurking" top gain as much insight I can to learn (train myself) about this car and all the good and bad things, before spending $30k+ for it. This forum is like an @ngies-list for the CMax
We dont have the CMax.... ye,t but I have been on here for a long time and contributed a lot to the discussions and learning all about the CMax. We are getting very close to getting it finally though, I believe.
At last year's Ford Eco-boost challenge I came in second place for my designated hour (only got beat out at the last 5 mins) for obtaining the highest mpg of the group with 98+ average mpg around the test track, partly due to the info on these forums.
Looking forward to hearing more about your results/testing.