I love how most people just ignored your post and used the opportunity to brag about their mileage and the fact that they have trouble free, or relatively so, cars. I have a lemon too. My C-Max is a POS. Don't get me wrong. I love the car. I wish I didn't have to take it in to the dealer every other month. My service issues make yours look tame. Canister purge valves replaced multiple times, broken plastic bits, stop now check engine light, the lower carriage engine cover coming off on the road, and my all time favorite - the total meltdown of the main power box causing me to lose power while on the road and roll to a stop. The whole central power box literally melted. I had only had my car three months and probably had it in my possession only half that time. It's now a year and a half and 28,000 miles later. The fun hasn't ended yet. In fact, my lemon is back in the shop now getting a recall fixed and having the front end looked at to figure out what the thumping noise is. When I get my official service record back from my Service Rep (who is LITERALLY on my speed dial), I'll post every date and problem I've had with this piece of junk in another post. My dealer has been great about fixing it and has handled my crying and screaming fits very professionally. Ford decided to give me a year's worth of oil changes for my trouble. Like that means a lot when I spend so much time worrying about my car shutting off and killing me while I'm on the highway.
So here is some advice from a fellow C-Max lemon owner, perhaps what you were looking for in your original post: They pretty much agree it's a lemon, although the official line is "yes, it's been in for service more than most cars". The service manager has recommended trading it in rather than pursuing the Lemon Law. In Texas, that could take a year and the car depreciates over that time. You're only offered what the car is worth at the time they buy it back. If you trade it in, it's still under warranty and you will get the value it's worth now. It sucks. For me, that means I've lost $15k on it and can't afford to get a car nearly as nice as this one. I actually bought the extended warranty when I purchased the car because it's a hybrid and a drive a lot. If you go with the Lemon Law, you're looking at a great deal of time to resolve, and you're going to get a low value for it anyway. You know, if they just swapped my car out for a C-Max that works, I would be happy and move on with my life. It only seems fair. Take my piece of junk and give me one that works! Seriously, an even exchange for the same model! It's a great car, it really is. I just feel like this one is a rolling deathtrap!
I'm currently shopping for replacements. Honestly, if I buy a used car for what I can get for the C-Max that is reliable, I'm probably still ahead. Oh, and I currently get around 39mpg. Yet another nuisance. Sure, some people get great mileage. They also have cars that aren't lemons! I drive my car in the most frugal manner possible and I still don't get the "revised" advertised mileage.
I'm also curious as to why the official Ford service rep on the boards, Ashley, hasn't responded to you! I mean, she's responded to other people within this post, but not you? My, that's helpful.
Best of luck. Keep us posted on your progress.