I am on the phone with Ford corporate customer service (800-392-3673) telling them about my problem and telling them that I know they sent a service engineer to work on a similar problem in Wilmington NC. The agent has taken my information and has me on hold now while I gather she is talking to someone about it.
Please call and write to Ford. Writing is always better because it gives you a paper trail. I have written once already and will write again now that I know they have already heard about the problem enought to send a service engineer to one dealer.
I'll post an update when I have more info.