Do this immediately. I stuck with one dealer while my warranty ran out. After the warranty was out, Ford basically told me that I was on my own even though the issues were pre-existing and I had documentation on it.
Sorry to hear that - I'm already onto dealer #3, after a tire rotation that didn't happen, and a 4 hours MFT update that they said they did and then Ford sync support told me the dealer didn't attempt. Fortunately I have a year or 21,000 miles to get it fixed and a 5/100k esp after that.