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Timeline of problems for my 2013 C-Max

battery recall

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12 replies to this topic

#1 OFFLINE   Max Power

Max Power

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Posted 05 October 2014 - 11:54 PM

I spent some time getting my documents in order over the weekend and thought I would post it for everyone else's enjoyment. Overall it has been frustrating to deal with the multiple issue but I still love driving this car.  I've had service done in Harrisburg, PA and Charlottesville, VA.  I'd recommend either of them as courteous and knowledgeable.  I think corporate has been responsive to most issues, I just wish there weren't so many.

 

 

2/16/13.  Purchased 2013 C-Max (base except winter package) in Feb of 2013. Purchased 75,000 mile 84 month extended service plan with it.  I don't think Ford when I think hybrid so the warranty seemed like a good choice.  Production date: Jan 2013

 

2/17/13.  First dead battery was observed.  Documented with call to Roadside and emails to dealership.  Roadside jumped the dead battery and I let it run to charge.  Assumed it was a problem with the car sitting on the lot or my mistake.

 

03/??/13.  A dead battery occurs that I jumped myself after purchasing portable charger on earlier advice from this site. 

 

14C03 Seatback weld problem.  Car is from affected production date but not part of recall. No problems yet.

 

04/05/13.  Replacement of vapor management valve as the result of a dashboard warning while driving. I think it took two days for the part. 12V was tested and shown to be good.  TSB 12-11-8 was applied to flash the FCDIM to address the 12V discharge problem.

 

06/2013. While on trip, car flashes 4-5 warnings related to issues with HV system and does not start. Roadside is called, but car starts fine after sitting for 40 minutes.  I was never able to recreate this. Heat related?

 

8/12/2013.  Oil change. Recall 13C02 Headliner was performed.   Recall 13B07, PCM recalibration is performed.

 

10/02/2013.  Mileage refund is received ($550), 13B10 customer satisfaction.  Updated to 43 MPG combined. This was my average at the time so this seems like an adequate solution.

 

At some point in 2013, TSB 13-7-10 was applied.  Also I vaguely recall an update affecting mileage in response to 13B10, but don't remember that date. These were not on my other invoices so that is another two trips to the dealer.

 

1/03/14. Routine oil change.  No issues.

 

5/17/2014.  Routine oil change.  12V battery fails test. Replaced.  Reprogrammed 13b12C.  Recall 14S04, reprogram restraint control module is performed. Invoice shows code P2610 appeared requiring reprogramming of PCM.  TSB 14-0020 is referenced.

 

07/16/14. Fuel economy is again updated to 40MPG combined with an additional payment ($475). I currently average 45 without much effort so I don't think this was warranted.

 

8/18/14.  Find car 99% dead while parked in garage.  Have car towed in.  Dealer performs TSB 13-7-10, clears codes and notes SSM 44559.  12V discharge is currently being investigated by engineering, inspected water pump connectors.  Contacted by regional CSM that indicates that he believes the problem is related to prior service not reprogramming all modules.  I tell him I've had TSB 13-7-10 done before and don't think this will fix things.  Ford offers to refund one car payment as show of good faith.

 

9/13/14.  Routine oil change.  Sometime prior to this the rear washer quit working.  Faulty lines have been reported by others on this forum.  Dealer orders parts but is not able to fit my repair in when I bring the car in for appointment.  Contacts me 5 hours after I dropped it off to tell me this.  Still need to resolve this.

 

Notice TSB 14-0155. Related to wiring harness and dead 12V.  I suspect this has similar routing to rear washer fluid lines.  Definitely want to have this done.  Maybe it's good they missed the wiper appt., they can look at this at the same time.

 

09/25/14.  Recall 14S21 is issued for my car, restraint control module replacement.  Need to schedule.

 

09/28/14.  Notice creaking noice from plastic part on front driver and passenger door.  Rear driver door has seal folded under when door is closed.  Still need to resolve this.

 

10/03/2014.  Ford follows through with one month's payment.

 

CSM unresponsive to email.  I hope he's okay.

 

I need to contact the dealer when I can clear the time to discuss this.









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#2 OFFLINE   RobMax

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Posted 06 October 2014 - 12:20 AM

Nicely documented. I would not own a vehicle that has had as many unscheduled dealership visits as this one. I would lemon law it asap and avoid having to organize or post any of these items ever again. 



#3 OFFLINE   FordService

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Posted 06 October 2014 - 02:32 PM

...CSM unresponsive to email...

 

Hi Max Power,

 

I believed I reached out to you on another thread you posted on as well, but I wanted to make sure I contacted you here, too. Send me a PM with a verification of your best daytime phone number (or your email address, if you prefer) and your current mileage; I'll be happy to reach out to your CSM and have them contact you. If you ever have difficulty contacting someone, please let me know so I can help.

 

Crystal


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#4 OFFLINE   Max Power

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Posted 07 October 2014 - 09:05 AM

Nicely documented. I would not own a vehicle that has had as many unscheduled dealership visits as this one. I would lemon law it asap and avoid having to organize or post any of these items ever again. 

 

There are very specific definitions of what qualifies under the law.  Essentially, every part on your car can fail once and there isn't anything you can do other than complain. 

 

What is required is that the problem occur within the first 12 months (check), the car is out of service for thirty days (not met) or three unsuccessful(?) attempts are made to correct a single problem.  This doesn't mean your batteries fails three times. It means that three specific corrections are applied.  In my case this has been met, however there is not yet evidence that the last applied fix did not work

 


A part of my problem is that I had to switch dealers in the middle of this so I am not complaining to the same person.  The other problem is that I had to move myself, my eight month pregnant wife and my employer two states away in the middle of all of this.  I simply haven't had the spare mental capacity to address an issue that went 6 months without recurring.  Making this list makes me feel like the proverbial frog in the pot of water.  I work with students and very ill people all day so it takes quite a bit for me to get upset.  That's not always good when it comes to problem resolution.



#5 OFFLINE   Max Power

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Posted 07 October 2014 - 09:13 AM

Hi Max Power,

 

I believed I reached out to you on another thread you posted on as well, but I wanted to make sure I contacted you here, too. Send me a PM with a verification of your best daytime phone number (or your email address, if you prefer) and your current mileage; I'll be happy to reach out to your CSM and have them contact you. If you ever have difficulty contacting someone, please let me know so I can help.

 

Crystal

Thank you,

 

I did send a PM referencing the earlier case number you had assigned.  Please try both emails.  My concern is that my work email may be blocking the emails in some way, but the first couple were going through.

 

What I would very much like is to be able to communicate with the CSM, and the service director at the local dealership by email to fully describe the history and current problems of this car.  



#6 OFFLINE   FordService

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Posted 07 October 2014 - 02:14 PM

Thank you,

 

I did send a PM referencing the earlier case number you had assigned.  Please try both emails.  My concern is that my work email may be blocking the emails in some way, but the first couple were going through.

 

What I would very much like is to be able to communicate with the CSM, and the service director at the local dealership by email to fully describe the history and current problems of this car.  

 

Hi Max Power,

 

I got your PM and responded; I also reached out to your CSM. Please do not hesitate to contact me via PM if you ever need my assistance. :)

 

Crystal


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#7 OFFLINE   jomebrew

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Posted 20 October 2014 - 12:04 PM

 

 

09/28/14.  Notice creaking noice from plastic part on front driver and passenger door.  Rear driver door has seal folded under when door is closed.  Still need to resolve this.

 

 

This has been bugging me a while   I assumed it was just cheap plastic parts and the way my leg rests against the door.  I will make a note of this with the dealer.

 

Thanks!

 

Joe


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#8 OFFLINE   rvc

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Posted 04 January 2015 - 04:16 PM

I have had this same 'creaking' issue sibce I've owned the vehicle. Gave ir long time to 'fix itself'...not to be. Drives me nuts. Otherwise car is pretty quiet.rc

#9 OFFLINE   rvc

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Posted 04 January 2015 - 04:16 PM

I have had this same 'creaking' issue sibce I've owned the vehicle. Gave ir long time to 'fix itself'...not to be. Drives me nuts. Otherwise car is pretty quiet.rc

#10 OFFLINE   rvc

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Posted 04 January 2015 - 04:17 PM

I have had this same 'creaking' issue sibce I've owned the vehicle. Gave ir long time to 'fix itself'...not to be. Drives me nuts. Otherwise car is pretty quiet.rc

#11 OFFLINE   drdiesel1

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Posted 04 January 2015 - 05:07 PM

Erbiebe...... 1 post wilbersurfice :drop:



#12 OFFLINE   kaptnk228

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Posted 17 January 2015 - 09:56 AM

Battery problem fixed going on 2 months and no issues.  Purchased as off lease and ford had to fix gps and some other things and then the battery died.  It took 2 weeks but the problem was reported to be the large fuse? Still concerned with lack of charging system failure alarm.



#13 OFFLINE   drdiesel1

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Posted 18 January 2015 - 03:27 AM

Battery problem fixed going on 2 months and no issues.  Purchased as off lease and ford had to fix gps and some other things and then the battery died.  It took 2 weeks but the problem was reported to be the large fuse? Still concerned with lack of charging system failure alarm.

It's not a charging system alarm.... It's a low 12V battery alert, but IDK if it's available on the hybrids.


Edited by drdiesel1, 18 January 2015 - 03:28 AM.







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