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Hands free hatch not working properly


kechair
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I worked it out people....

 

There are 2 kicking styles. The manual says kick it forward while some people kick it sideways ala some of the CMax review demos. 

 

Now using the left-right or right-left side swing method try this:

 

First, stand in the middle. Now, I normally kick right to left so....kick from right to left across the middle at a steady motion (not too quick) and then....swing back left to right in a steady motion. Make sure you swing out about a foot to the left and then back.

 

The first swing across the middle unlocks the car and the second swing back and across starts the uplift of the gate.

 

Laurel, no worries Tip is special but I think your kicking method is superior. Merry Christmas!

Edited by Jus-A-CMax
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One slow and steady kick opens mine.

 

If I kick too fast it will just unlock and need two kicks to open.

 

I stand corrected to what I posted above about ALWAYS needing two kicks when CMAX is locked.  I tried your "slow and steady" method when car was locked, and it worked for me.  It is a fairly exaggerated "slow" kick to get it to work.  I was evidently kicking "too fast".  Thanks.

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  • 3 months later...

I have had similar trials getting the rear hatch to open.  I think I have finally gotten the trick to the opening as others have stated. There certainly is a learning curve to such a simple sounding item.   Last night the hatch actually would not lock closed  despite multiple tries.  Took to dealer today.  They have it overnight to see why it will not lock down.  The light stays on saying the hatch is open and it rattles when driving.  I will let you know what is happening when I find out, hopefully tomorrow. 

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Got the Max back the next day.  They found the electric locking mechanism was malfunctioning.  They have it closed for now so I can feel secure and drive the car.  They had to order a new locking mechanism from the factory as the parts depots do not have it yet.  Should take about a week they say.  I will let you know more as this unfolds.   I had to actually explain to the female service writer how the lock worked as she wanted to send me to a body shop to have the hatch fixed.  UGH  They do not know much about these cars yet.

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I started a thread on this a while back.  I was having the same problem.  The verdict then was that if the car was locked, it took 2 kicks to open...one to unlock and one to lift.  I took this for action and it's worked fine since.

 

This sounds funny, but here it goes...  You've probably seen the C-Max ad on TV with the blue and white guy activating the liftgate with his foot.  Notice how he kicks straight into the car and then takes a step back.   I wasn't doing that... I was swiping my foot side to side and not stepping back.  I went to the blue guy's technique and no problems.

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I've tried ALL the methods mentioned (fast and slow) front to back, side to side + clockwise, 15* angle etc. etc.etc...

Out of a couple of hundred tries it's opened twice.

My son has tried a couple of dozen times, never works for him.

My wife has opened the hatch 9 out of 10 tries, closer to 48 out of 50.

 

I wonder if Ford or anyone has considered foot size?

I'm a 13C, son is a 13D, I can't publish :worship: my wife's foot size but it's not large.... a little long for a woman, it's a AA.

 

Note: I gave up a few days ago, now consider it a gimmick that will probably be gone in a couple of yrs.

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I've tried ALL the methods mentioned (fast and slow) front to back, side to side + clockwise, 15* angle etc. etc.etc...

Out of a couple of hundred tries it's opened twice.

My son has tried a couple of dozen times, never works for him.

My wife has opened the hatch 9 out of 10 tries, closer to 48 out of 50.

 

I wonder if Ford or anyone has considered foot size?

I'm a 13C, son is a 13D, I can't publish :worship: my wife's foot size but it's not large.... a little long for a woman, it's a AA.

 

Note: I gave up a few days ago, now consider it a gimmick that will probably be gone in a couple of yrs.

I had issues too; then I got it to work every time.  See my posts here

 

http://fordcmaxhybridforum.com/index.php?/topic/788-foot-activated-liftgate-is-intermittent/

 

I think there is still some flakyness, out there, after initial dismal results, it works every time now.

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  • 1 month later...

By the way, for anyone who reaches this topic via search, Ford issued a FSA (Field Service Action) in May 2013 to reprogram the kick liftgate.  Before the udpate, it seems the sensor would go into a deep sleep after 3 minutes of down time, causing two kicks to be necessary.  The reprogram fixes the issue.

Edited by JohnTrigger
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