I'm glad I found this forum. I've gotten some good advise to check ESP pricing and what questions to ask.
I'm trading in my Ford Escape 2002 and getting a new Cmax tonight after work.
I know they're lowballing me on my trade-in value. I found out how to check the auction sites for a good ball park number to start with.
Also I read about how the can come back with lower ESP pricing, that's weird.