Jump to content

Custom Search




Welcome to the C-MAX Hybrid Forum


Sign In  Log in with Facebook

Create Account
Welcome to the C-MAX Hybrid Forum. You must register to create topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Here's some member benefits:
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create photo albums and post images. . .more!
Click here to create an account now
 
Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


Photo
- - - - -

TSB 14-0214 HF35 TRANSMISSION - THUMPING/RUBBING OR GRINDING NOISE

transmission noise tsb 14-0214 tsb 14-0214

  • Please log in to reply
39 replies to this topic

#1 OFFLINE   Bill-N

Bill-N

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 666 posts
  • Region:U.S. Northeast
  • LocationConnecticut
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max SEL

Posted 04 February 2015 - 05:04 PM

Publication Date: November 13, 2014

 

FORD: 2013-2014 C-MAX, Fusion

LINCOLN: 2013-2014 MKZ

 

This article supersedes TSB 14-0176 to update the service procedure due to service tool compatability.

 

ISSUE:

Some 2013-2014 C-MAX, Fusion and MKZ vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park.

 

ACTION:

Follow the Service Procedure steps to correct the condition. 

 

SERVICE PROCEDURE

  1. With the vehicle at operating temperature, road test the vehicle and lightly apply the brakes from 48-16 Km/h (30-10 MPH).
    1. The engine shuts-off on deceleration when the vehicle is at operating temperature.
  1. Is a thumping/rubbing or grinding noise present?
    1. No - this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnosis.
    1. Yes - proceed to Step 3.
  1. Install new transmission assembly. Refer to WSM, Section 307-01.
    1. Flush transmission fluid cooling system. Refer to WSM, Section 307-02. 

Edited by Bill-N, 04 February 2015 - 05:08 PM.

  • C-MaxSea likes this







Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   Bill-N

Bill-N

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 666 posts
  • Region:U.S. Northeast
  • LocationConnecticut
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max SEL

Posted 04 February 2015 - 05:32 PM

C-Max transmission is being replaced under warranty.  It's been at the dealer for almost a month (new transmissions are not easily obtained).  The dealer has provided a loaner and has been as responsive to my needs as can be expected.  I've asked for an eight year, 100k warranty on the new transmission; time will tell how far I get with that request.

 

As to symptoms, the most repeatable was a "ballsy" grinding noise when the car was barely moving, i.e. at a walking pace.  If you hear this get your car to the dealer.

 

All-in-all, a bummer, but being handled well IMHO.  I surely do miss the C-max; the Fusion loaner pales in comparison.


  • C-MaxSea likes this

#3 OFFLINE   Bill-N

Bill-N

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 666 posts
  • Region:U.S. Northeast
  • LocationConnecticut
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max SEL

Posted 02 March 2015 - 12:43 PM

FYI, 2+ weeks using new transmission.  So far, so good.  Nice and quiet again.  :-)


  • ptjones and C-MaxSea like this

#4 OFFLINE   FordService

FordService

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 354 posts
  • Region:Decline
  • LocationDearborn, Michigan
  • My C-MAX's Year:Decline
  • Current Vehicle:Model T

Posted 03 March 2015 - 02:17 PM

FYI, 2+ weeks using new transmission.  So far, so good.  Nice and quiet again.  :-)

Thanks for the update, and for sharing the great news, Bill-N!

 

Let me know if you need anything, and enjoy the rest of your day.  :)

 

Tricia 



#5 OFFLINE   cmax-nynj

cmax-nynj

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 155 posts
  • Region:U.S. Northeast
  • LocationNY, NJ, CT
  • My C-MAX's Year:2013
  • Current Vehicle:SE

Posted 05 March 2015 - 05:56 PM

so this noise only happens when throttle is not applied?



#6 OFFLINE   Bill-N

Bill-N

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 666 posts
  • Region:U.S. Northeast
  • LocationConnecticut
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max SEL

Posted 06 March 2015 - 01:04 PM

so this noise only happens when throttle is not applied?

That's the easiest to repeat.  The initial symptom I noticed was a whining noise while driving.  This happened in all gears, including neutral, and whether or not accelerating or coasting.  It almost sounded like tires whining and was first noticed on the trip home from South Carolina after Thanksgiving.



#7 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,559 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 07 March 2015 - 12:36 PM

It would have been nice if you were able to get TFT while this was happening. It would be nice to know if this problem cause a rise in TFT. :)

 

Paul



#8 OFFLINE   Kelleytoons

Kelleytoons

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 898 posts
  • Region:U.S. Southern Atlantic
  • Locationcentral Florida
  • My C-MAX's Year:2014
  • Current Vehicle:Maximis

Posted 01 May 2015 - 06:17 PM

But does the original 8 year, 100K warranty apply to the transmission?  I thought it was only for the electrics.



#9 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,559 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 01 May 2015 - 09:00 PM

Yes it does as I'm going thru the process now. :)

 

Paul


  • howcook likes this

#10 OFFLINE   Kelleytoons

Kelleytoons

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 898 posts
  • Region:U.S. Southern Atlantic
  • Locationcentral Florida
  • My C-MAX's Year:2014
  • Current Vehicle:Maximis

Posted 02 May 2015 - 06:07 AM

Well, in that case the poster who thought it was prudent to get an extended warranty is even more wrong (at least in terms of what "normal" folks might do).

 

Everyone needs to weigh these things based on their own driving and needs, but if you have to pay, say, $2K extra over the course of your car's lifetime for a warranty that isn't likely to have a payout of even half that, you are making a poor choice.  As I said in that other thread, insurance companies know VERY well the odds far better than we ever do, and they NEVER lose money on any situation.  There are times when it's prudent to get insurance regardless of the odds (a catastrophic circumstance, for example) but by and large most folks are insurance poor when they don't have to be.

 

In my case a tranny that's covered for 8 years, 100K is WAY more than I ever need to worry about.



#11 OFFLINE   hybridbear

hybridbear

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 494 posts
  • Region:Decline
  • LocationMinneapolis
  • My C-MAX's Year:Decline
  • Current Vehicle:2013 Fusion Energi Titanium, 2013 Focus Electric, my parents have a C-Max Energi

Posted 04 May 2015 - 12:12 PM

As I said in that other thread, insurance companies know VERY well the odds far better than we ever do, and they NEVER lose money on any situation. 

This isn't true. Insurance companies make mistakes too. I'd bet that right now the ESP for the Ford hybrids is a good deal. It may increase significantly in price soon if Ford is paying out too many claims under the ESP on these cars.

 

A local insurance company badly miscalculated their costs when entering the Obamacare Exchange and

 

paid out $1.31 in claims for every dollar coming in (http://www.startribu.../279332032.html)

They hopefully had reinsurance to protect them from their actuarial mistake.


  • ptjones and obob like this

#12 OFFLINE   rjam

rjam

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 196 posts
  • Region:U.S. Pacific Coast
  • LocationUsa
  • My C-MAX's Year:2015
  • Current Vehicle:CMAX SEL

Posted 04 May 2015 - 05:01 PM

Hi how do you know if your 2013 cmax has this transmission listed on service buliton. Reference HF35. I have a thumping sound like that of a flat tire at most any speed.
Thanks

#13 OFFLINE   howcook

howcook

    New Member

  • C-MAX Hybrid Member
  • 2 posts
  • Region:Decline
  • LocationUnited States
  • Current Vehicle:cmax se

Posted 04 May 2015 - 06:54 PM

Yes it does as I'm going thru the process now. :)

 

Paul

ptjones...  

 

Looks like I am in this boat. Uggg... So what do I tell (or ask) the service manager with regards to the 8y 100K coverage of the trans. Just want to be prepared! Any guidance here would be most helpful.



#14 OFFLINE   howcook

howcook

    New Member

  • C-MAX Hybrid Member
  • 2 posts
  • Region:Decline
  • LocationUnited States
  • Current Vehicle:cmax se

Posted 04 May 2015 - 06:57 PM

Never mind. Wheww ... I see it spelled out pretty clearly in the warranty book:

 

) Your vehicle’s unique hybrid / electric components are covered during the Hybrid / Electric Unique Component Coverage, which lasts for eight years or 100,000 miles, whichever occurs first.

 

• The following hybrid parts are covered during this extended coverage period: high-voltage battery, hybrid continuously variable transmission, Inverter System Controller (ISC), DC/DC converter, high-voltage battery connector, battery pack fan assembly, thermistor probe, Hybrid Battery Pack Sensor Module (HBPSM), Battery Energy Control Module (BECM), and the PHEV onboard charger.

 

• The following Focus Electric unique parts are covered during this extended coverage period: high-voltage battery packs, high voltage charger, DC/DC convertor, Electric Drive Module Assembly (includes electric motor and gearbox), trans range and charge cord.


  • ptjones likes this

#15 OFFLINE   Bill-N

Bill-N

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 666 posts
  • Region:U.S. Northeast
  • LocationConnecticut
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max SEL

Posted 05 May 2015 - 03:14 PM

Hi how do you know if your 2013 cmax has this transmission listed on service buliton. Reference HF35. I have a thumping sound like that of a flat tire at most any speed.
Thanks

 

I don't have an answer for you (wish drdiesel was still around; he would have known).  My car was "born" in August of 2012 so it certainly had an early version of the transmission.

 

I can say, the easiest way for me to demonstrate the problem was to have the car coast very slowly (i.e. walking pace), in neutral, with the engine, radio, climate control, etc., all off.  I, and the dealer repairman, could clearly hear a grinding noise coming from the front of the car.  Rolling a tin can with loose gravel in it will make a similar sound.

 

Hope this helps.


Edited by Bill-N, 05 May 2015 - 03:18 PM.


#16 OFFLINE   HotPotato

HotPotato

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 258 posts
  • Region:U.S. Pacific Coast
  • LocationCalifornia
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max SE

Posted 05 May 2015 - 03:43 PM

Uh-oh. Prior to reading this I noticed a drivetrain noise like a low grindy whistle has appeared in the last 5000 mi (starting @ 30 mph, quite audible by 70 mph), and a very faint rocks-in-coffee-can noise at very low speed. Dealer claimed the first was normal and didn't hear the second. Maybe by my next scheduled service it will be loud enough for them to hear. Or maybe I'm paranoid.

#17 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,559 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 05 May 2015 - 08:05 PM

They checked mine by putting it on the rack with someone in the car accelerating slightly  and then letting off the gas. You could hear the gear play in the transmission. It only took 400mi. from the start of hearing the noise and the mechanics easily hearing it.  It would seem that it will take quite awhile before something catastrophic happens. ;) 

 

Paul 



#18 OFFLINE   rjam

rjam

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 196 posts
  • Region:U.S. Pacific Coast
  • LocationUsa
  • My C-MAX's Year:2015
  • Current Vehicle:CMAX SEL

Posted 05 May 2015 - 10:10 PM

I don't have an answer for you (wish drdiesel was still around; he would have known).  My car was "born" in August of 2012 so it certainly had an early version of the transmission.
 
I can say, the easiest way for me to demonstrate the problem was to have the car coast very slowly (i.e. walking pace), in neutral, with the engine, radio, climate control, etc., all off.  I, and the dealer repairman, could clearly hear a grinding noise coming from the front of the car.  Rolling a tin can with loose gravel in it will make a similar sound.
 
Hope this helps.

Thanks for the reply! Hope mine is just the tires.

#19 OFFLINE   FordService

FordService

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 354 posts
  • Region:Decline
  • LocationDearborn, Michigan
  • My C-MAX's Year:Decline
  • Current Vehicle:Model T

Posted 06 May 2015 - 01:55 PM

Hi how do you know if your 2013 cmax has this transmission listed on service buliton. Reference HF35. I have a thumping sound like that of a flat tire at most any speed.
Thanks

Hi rajames2, 
 
Do you have an appointment set up with your dealer to diagnose this? Please let me know, along with your mileage.
 
 

ptjones...  
 
Looks like I am in this boat. Uggg... So what do I tell (or ask) the service manager with regards to the 8y 100K coverage of the trans. Just want to be prepared! Any guidance here would be most helpful.

Uh-oh. Prior to reading this I noticed a drivetrain noise like a low grindy whistle has appeared in the last 5000 mi (starting @ 30 mph, quite audible by 70 mph), and a very faint rocks-in-coffee-can noise at very low speed. Dealer claimed the first was normal and didn't hear the second. Maybe by my next scheduled service it will be loud enough for them to hear. Or maybe I'm paranoid.

Hi guys,

 

I want to help roll these "rocks" away. Are your appointments already set up? Please let me know, along with your year and mileage. :)

Meagan



#20 OFFLINE   rjam

rjam

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 196 posts
  • Region:U.S. Pacific Coast
  • LocationUsa
  • My C-MAX's Year:2015
  • Current Vehicle:CMAX SEL

Posted 06 May 2015 - 10:10 PM

Hi rajames2, 
 
Do you have an appointment set up with your dealer to diagnose this? Please let me know, along with your mileage.
 
 Hi
I will call tomorrow. I have 49K miles on the car. I appreciate your help!!
Ralph


Hi guys,
 
I want to help roll these "rocks" away. Are your appointments already set up? Please let me know, along with your year and mileage. :)
Meagan








Custom Search





Also tagged with one or more of these keywords: transmission, noise, tsb, 14-0214, tsb 14-0214

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy TERMS OF SERVICE ·