Thank you for giving this your attention. Kendall Ford did a great job diagnosing and solving the problem. The issue turns out to be tires that had developed flat spots. Purchased four new tires and an alignment. The thump thump thump is now gone.
Transmission is fine!! Thank you Meagan. Could not have asked for any better service! I doubt any other car company would reach out as quickly as you have!!
My name is Tricia, and I’m the other U.S. Ford Customer Service Representative on this forum. Thanks for the update, and I’m glad to learn that all is well your way. I’ll be sure to let Meagan know how impressed you are with her service.
In the meantime, enjoy your ride, and we will be here if you need anything!
My tires have done the same thing (also did it on our Fit). Tire dealer says they should be rotated every 5k miles. The "undriven" tires tend to develope the flat spots. In the "old days" it was the fronts, now its usually the rears....
This speaks to what is going on with me. I had my first rotation at 14500 miles. Afterwards the front tires tires sounded loud, like a bad bearing. I had the dealer rotate them back. The sound is less. It may just be with one of the tires...
Hey Ford Fam!
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If you need anything, just give us a shout!