Smiling Jack Posted March 23, 2015 Report Share Posted March 23, 2015 I lost sync with my (Motorola DROID RAZORMAX) phone and could not get it to re-sync. The last time this happened, I unpaired it and re-paired to get it synced again. This time I could not get it re-paired. The phone can not find SYNC. Th phone has no difficulty finding and pairing with various other Bluetooth devices. Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
fotomoto Posted March 23, 2015 Report Share Posted March 23, 2015 Try the un-pair/re-pair dance again but this time do a hard reboot of both the car and the phone between each step. Make sure you open and close the door on the car and wait a few minutes during the reboots. Quote Link to comment Share on other sites More sharing options...
Smiling Jack Posted March 23, 2015 Author Report Share Posted March 23, 2015 Try the un-pair/re-pair dance again but this time do a hard reboot of both the car and the phone between each step. Make sure you open and close the door on the car and wait a few minutes during the reboots. Doug, Thanks for the advice. I am not sure how to do a "Hard Re-boot" of the car. I am already un-paired, and the phone and the car have been off for long times since the un-pairing; so whatever I do next, I would do from this state. Thanks in advance for any further help. Quote Link to comment Share on other sites More sharing options...
Kelleytoons Posted March 23, 2015 Report Share Posted March 23, 2015 I don't know what a hard re-boot is either, but if you have the MFT system you can do a reset (not sure where it is on the menu but it's not hard to find). You will lose things like radio station presets and saved destinations (if you have Nav) but it's otherwise harmless. Quote Link to comment Share on other sites More sharing options...
fotomoto Posted March 23, 2015 Report Share Posted March 23, 2015 (edited) Hard reboot is fancy smancy lingo for turn it off and back on again. LOL But do the open/close door thing when you do. That supposedly makes most of the systems power down instead of staying in standby mode for 10-15 mintues. Actually a true hard reboot would be to disconnect the 12v. You can do that with the phone if you want but on/off to reboot the phones' OS should be enough. Edited March 23, 2015 by fotomoto Quote Link to comment Share on other sites More sharing options...
Smiling Jack Posted March 24, 2015 Author Report Share Posted March 24, 2015 Hard reboot is fancy smancy lingo for turn it off and back on again. LOL But do the open/close door thing when you do. That supposedly makes most of the systems power down instead of staying in standby mode for 10-15 mintues. Actually a true hard reboot would be to disconnect the 12v. You can do that with the phone if you want but on/off to reboot the phones' OS should be enough. Thanks for clarifying. I was afraid that you meant that I would need to do a factory reset on the phone. I have done all of this previously, but will do again making sure that the phone and the car have both been off for considerable time. I will also cycle off and on the Bluetooth settings on both the car and phone. Quote Link to comment Share on other sites More sharing options...
Smiling Jack Posted March 24, 2015 Author Report Share Posted March 24, 2015 Thanks for clarifying. I was afraid that you meant that I would need to do a factory reset on the phone. I have done all of this previously, but will do again making sure that the phone and the car have both been off for considerable time. I will also cycle off and on the Bluetooth settings on both the car and phone. I did alll of this and still no luck. Quote Link to comment Share on other sites More sharing options...
fotomoto Posted March 24, 2015 Report Share Posted March 24, 2015 Well rats. Has the phone recently had an OS update? Quote Link to comment Share on other sites More sharing options...
Kelleytoons Posted March 24, 2015 Report Share Posted March 24, 2015 And did you ever do a reset of MFT? I truly think that will fix it. Quote Link to comment Share on other sites More sharing options...
Smiling Jack Posted March 24, 2015 Author Report Share Posted March 24, 2015 (edited) Well rats. Has the phone recently had an OS update? not in the last 6 months or so. Today I finally got re-paired, but I still can not connect. Edited March 24, 2015 by Smiling Jack Quote Link to comment Share on other sites More sharing options...
Smiling Jack Posted March 24, 2015 Author Report Share Posted March 24, 2015 (edited) And did you ever do a reset of MFT? I truly think that will fix it. How does one do that? Edited March 24, 2015 by Smiling Jack Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 24, 2015 Report Share Posted March 24, 2015 Hi Smiling Jack, I'd like to help with this! The master reset instructions can be found here: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touchBefore you try that though, what do you mean by being able to re-pair your phone but it's not connecting? Rebecca Quote Link to comment Share on other sites More sharing options...
Smiling Jack Posted March 24, 2015 Author Report Share Posted March 24, 2015 (edited) Hi Smiling Jack, I'd like to help with this! The master reset instructions can be found here: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touch Before you try that though, what do you mean by being able to re-pair your phone but it's not connecting? Rebecca Rebecca, Thanks for chiming in. I was previously paired and connected. When one day I could no longer connect, I un-paired the phone and car. I then had difficulty re-pairing. I am re-paired now (i.e, the phone sees the car and the car sees the phone), but it still will not connect. Edited March 24, 2015 by Smiling Jack Quote Link to comment Share on other sites More sharing options...
RockwallRick Posted March 24, 2015 Report Share Posted March 24, 2015 My Wife had this problem. In her case, it was the phone, not the car. Quote Link to comment Share on other sites More sharing options...
Smiling Jack Posted March 24, 2015 Author Report Share Posted March 24, 2015 Do you believe in magic? It's a miracle !!! I went to the car to try the reset of the MFT. When I turned the car on, the MFT connected to the phone. Thanks to all who gave suggestions. Any or all may have helped. Thanks especially to Rebecca for the MFT reset instructions. Even the threat of impending reset on MFT may have done the trick. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 24, 2015 Report Share Posted March 24, 2015 LOL! You're welcome! I'm glad it's working now, and let me know if it happens again. Rebecca Quote Link to comment Share on other sites More sharing options...
DrJack Posted September 22, 2015 Report Share Posted September 22, 2015 I am having this same problem with my phone. Took delivery 3 weeks ago and everything worked great (even Pandora and Stitcher using MobileApps). About 3 days ago my audio stream dropped out in the middle of a song. Radio shows bluetooth is connected, phone shows bluetooth is connected, but no music will play nor will phone make or receive calls. I have unpaired/re-paired phone from Sync and Sync from phone, restarted phone, performed "Factory Reset" of Sync (in my 2015 this option only appears under "Phone Menu," not "Sync Menu." Only thing I haven't done is disconnect the battery in the phone or vehicle I have a 2015 SE with Sync but not MFT. Any help is appreciated, especially from Rebecca. Quote Link to comment Share on other sites More sharing options...
DrJack Posted September 22, 2015 Report Share Posted September 22, 2015 I pulled to Sync fuse (F67) and that appears to have fixed the problem Podivin 1 Quote Link to comment Share on other sites More sharing options...
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