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Life of C-Max Windshield - 14 months???


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5 replies to this topic

#1 OFFLINE   Plus 3 Golfer

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Posted 26 April 2015 - 11:11 PM

Well our C-Max windshield needs replaced again - about 14 months after 1st replacement which was 14 months after purchase.  

 

The photo below is from the recent crack which is almost identical to what I recall of the first crack (I didn't take pics of the first).  It appears that a small stone chip near the edge of the passenger side of the windshield initiated the crack in both windshields.  The length of the crack is about 15".  We've driven the car twice since the crack and it grew about 3" each time but not while driving. Perhaps the heating of the interior / glass while parked outside in the sun (sunscreen not used) caused the crack to grow.

 

Fortunately I have full glass coverage as Safelite says the total cost is $426 about the same as last time.  Last time the techs that came out indicated they had replaced several C-Max windshields.  I'll ask again Saturday when they come out to replace it.

 

med_gallery_167_32_222706.jpg









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#2 OFFLINE   timwil56

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Posted 27 April 2015 - 04:42 PM

In January Safelight replaced mine when I was at my place in Sun City. It started as a small chip just above the parked wipers and before I knew it had spread out horizontally about 10 inches. If I recall, the price was the same as what you paid.



#3 OFFLINE   SnowStorm

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Posted 28 April 2015 - 12:36 AM

Is it in the same place?  Maybe they should look for a burr or something at that spot that's causing the crack.



#4 OFFLINE   Plus 3 Golfer

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Posted 29 April 2015 - 11:55 PM

Good point. I do seem to recall that there was something around the frame that the black plastic moulding snaps / clips into. I'll watch / take pics of the install.

#5 OFFLINE   Plus 3 Golfer

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Posted 08 May 2015 - 08:52 PM

Finally got the windshield replaced last evening.  Safelite replaced my 2013 C-Max windshield with DW02197 with rain sensor which is listed in this PDF as for the 2015 MY. DW01911 is shown for 2013 and 2014 MY.  Here's what's interesting, Safelite to be "safe" also brought out a DW01910 windshield without rain sensor (MYs 2013 and up) in case I didn't have the rain sensor windshield so the techs wouldn't have to waste an hour getting it if I didn't need the one with rain sensor.

 

A computer generated PO shows the following for pricing:

 

DW02197

List Price = $585

Selling Price = $216.45

Labor = $124

Kit = $30

 

DW01910

List Price = $704.60

Selling Price = $260.70

Labor = $124

Kit = $30

 

Why would the windshield with rain sensor be less expensive?  Also, 14 months ago when I had the windshield replaced with DW01911, the List Price was $715 and the Selling Price was $265.  I wonder if the pricing for the 2197 and 1910 are reversed or is 2015 windshield (2197) different in some way from the 1911 windshield other than price.



#6 OFFLINE   Plus 3 Golfer

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Posted 09 May 2015 - 07:49 AM

Is it in the same place?  Maybe they should look for a burr or something at that spot that's causing the crack.

 

Good point. I do seem to recall that there was something around the frame that the black plastic moulding snaps / clips into. I'll watch / take pics of the install.

There's nothing around the windshield that I could see that could cause / exacerbate a chip to turn into a long crack.  The windshield sets on top of about a 1/4-3/8" of rubber sealant.  

 

This time in breaking the rubber seal between the frame and windshield the techs used a device with several rollers with a cutting string attached to the device.  The device was suctioned to the inside of the windshield.  A loop of the string was forced through the rubber seal.  The tech then pulled more of the loop of string out such that he could place the string under the outside edge of the windshield against the seal.  Then by ratcheting the device to put tension on the string, the string began to cut the seal moving along the windshield.  The tech re-positioned the device several times to complete the cutting of the seal.  

 

On the previous installation the tech used a knife like device to manually cut the seal.  This device scraped the painted surface (not the exterior) in several areas especially at the base of the windshield mounting.  The tech did apply a silver / grayish "paint" to the scrapes and there was no signs of rust from the scrapes after 14 months. 








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