Maybe you could answer a concern of mine regarding this. I know this is supposed to "end" in May 2016, but I don't quite understand how a fix for a fault in the car could "end". IOW, if some time next year someone has a battery problem, are you saying Ford won't apply this fix or if they do apply it they will charge for it?
My problem is I don't really want to fix something that isn't broken, due both to the possibility they make break other things (as noted here) as well as the time it will take to do this (as my dealership is 50 miles away and thus requires me to basically stay there the entire day). OTOH, if I do have a battery problem in a year or two (still under warranty) I'm concerned the dealership will say "tough".
Great question, Kelleytoons.
CSP's and recalls have 'expiration dates' so to speak, as customers generally get them taken care of sooner rather than later. There's always a possibility for other fixes, CSP's, recalls, ect to happen for anything. As I'm not an engineer, I have no way of knowing or anticipating this and thus wouldn't be able to comment on them further than this. So, it's not that the fix itself expires, it's that anyone with the concern should have been taken care of by then. Should someone have a similar concern post end date, I recommend they speak to their dealer about it, and then contact one of us here, on Twitter, or Facebook. We'll be glad to look into any way we can help.
Some "decision makers" only think in a straight line.
"Car is broken, order part, put part on car, next problem, etc."
Some "decision makers" can't think in a straight line.
"Car is broken ... parts on back order... we have 6 on the lot...hhmmm... happy customer"
Maybe a well worded email (one of our demonstrator C-Max will be out of service for a few weeks) from you could knock a couple of months off of this problem...
That's a valid point, and I see where you're coming from. The CSM is my highest point of contact, meaning I don't have the same resources as them, and they have more of a full picture than I do. They're able to look into specific ways of assisting (that I can't speculate on, as all cases are different) which I do not have available to me. Basically, me getting a customer in touch with their CSM is the theoretical "well worded email" situation you're looking for. The case is in the hands of the CSM, who works with the dealer, and I'm an additional liaison at this point in terms of documenting feedback from the customer. I don't have any pull over their decisions and cannot overturn them.