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Vehicle health report won't complete


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I have a 2015 CMax Hybrid SE that I purchased in April. While everything else seems fine I have not been able to get a vehicle health report to complete. I have verified that I am registered at the Ford owners site and the same phone worked fine for vhr in the Fusion I traded in. I have removed that vehicle and registered the new one on the Ford site. When I tell the system to execute the report the screen tells me that it is configuring the system. After a few minutes of that the system changes the message to tell me that there is a vehicle data collection fault and that the report cannot be submitted at that time, try again later. The attached files are pictures of the messages.

 

I have about 2300 miles on the car and do not have any kind of code scanner attached.

 

I posted this issue on the sync forum about a month ago and Rebecca from Ford replied and got more info from me. She then told me that her support people are aware of the problem and that she would escalate my problem. I have not heard anything since then.

I have not called the dealer yet because I am hoping to avoid putting it in the shop. Does anyone have any thoughts on getting this working?

 

Thanks in advance.

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That actually just happened to me also in the last several days.  Driving my 2015 with about 1150 miles on it, I tried doing a Health Report.  I had been driving about 20 minutes on the freeway at 65 MPH with the cruise set.  I got the little circle thing going round and round saying it was configuring something.  After about 2 minutes it said the report could not be sent, to try again later. Tried various times over the last day or two, but no go.

 

I also had a 2013 Edge and never had a problem with it.  I have the MFM and Ford Owner Site and Ford Sync Site registered under the new C-Max information and everything else is working except the Health Report.

 

Well, that's not true either.  I tried sending driving directions to the car using the Mapquest on line feature and it could not do so. Just a circle again going round and round.   No problems usually when I sent to the Edge. 

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I have tried it in several places, all with average to above signal strength with no change. It seems to be failing before it tries to dial out.

Just to confirm, you don't have anything plugged into the OBD port, like a Scanguage II or other monitoring device? That messes up the reporting.

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  • 2 weeks later...

Hey everyone! 

I just received word on the Data Collection Fault error. Your dealership now has a fix for this if you meet the following criteria: 
 

  • Vehicle is a 2015 C-Max or Focus Electric built between 9/7/2014 – 5/5/2015. (If you're not sure, send your VIN in a PM and I'll check for you.)
  • You have SYNC with MyFord Touch.
  • When a Vehicle Health Report is attempted in the vehicle, MyFord Touch shows “Data Collection Fault.”
  • Your cell phone never dials a phone number. 

 

Please let me know if you have any questions, and thank you all for your patience while we looked into this! 

 

Rebecca

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Hey everyone! 

 

I just received word on the Data Collection Fault error. Your dealership now has a fix for this if you meet the following criteria: 

 

  • Vehicle is a 2015 C-Max or Focus Electric built between 9/7/2014 – 5/5/2015. (If you're not sure, send your VIN in a PM and I'll check for you.)
  • You have SYNC with MyFord Touch.
  • When a Vehicle Health Report is attempted in the vehicle, MyFord Touch shows “Data Collection Fault.”
  • Your cell phone never dials a phone number. 

 

Please let me know if you have any questions, and thank you all for your patience while we looked into this! 

 

Rebecca

 

 

I have all of the conditions you posted except for maybe the last one about the phone never dialing.  Do you mean it doesn't dial to obtain the Health Report, or it never dials when in the car?  Mine dials fine using the car menu if I ask it to dial so and so, or if I use the phone book in the Phone section of the MFT.  However, I have not been able to run a Health Report as I posted earlier in this topic.

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This today from OASIS:

 

Jun 23 2015 6636-2015 CMAX and Focus BEV With MyFord Touch Not Able To Send The Vehicle Health Report Built On 09/07/2014 And Through 5/5/2015.

Some 2015 CMAX and Focus BEVs equipped with MyFord Touch built on 09/07/2014 and through 5/5/2015 may not be able to send the Vehicle Health Report (VHR). To correct the concern, update the Accessory Protocol Interface Module (APIM) using the standard programming procedure from Workshop Manual (WSM), Section 415-00. Disregard yellow banner message seen in OASIS under the SYNC selection. Proceed with the applications that were auto-selected only. To verify repair, shut engine off, close driver's door, wait 45 seconds, open driver's door, start engine, and engage the parking brake. Pair a phone and attempt to send a VHR. If the phone dialed an 888 area code programming was successful. Refer to the WSM, Section 415-00 for further diagnosis if programming was unsuccessful.

 

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I have all of the conditions you posted except for maybe the last one about the phone never dialing.  Do you mean it doesn't dial to obtain the Health Report, or it never dials when in the car?  Mine dials fine using the car menu if I ask it to dial so and so, or if I use the phone book in the Phone section of the MFT.  However, I have not been able to run a Health Report as I posted earlier in this topic.

 

Good catch! It's referring to not dialing the phone number for Vehicle Health Report when you ask to run the report. This does not impact your phonebook.

 

Rebecca 

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  • 2 weeks later...

Here is the followup. Yesterday I had it into the dealer where they applied the fix for the Data Collection Fault error that Rebecca told us about. A couple of hours later I tried the Vehicle Health Report and it was finally successful.

 

My thanks go out to Rebecca from Ford and the Ford tech team who got this solution in place for us so quickly.

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What information does this Vehicle Health Report contain?  In looking at the owner's manual, it appears it doesn't work on Canadian models for some bizarre and unexplainable reason.

It gives you the basic status of various systems such as engine, transmission, & emissions; brakes and suspension; restraints &odoriferous assistance; and fluids & filters. If there is nothing wrong it does not tell you much but if it does spot something it might give you some early warning. It also tells you about any upcoming scheduled maintenance.

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