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TSB 15-0129, Cracked Leather Seat Cushion

seats tsb tsb 15-0129 seat cushion

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23 replies to this topic

#1 OFFLINE   Bill-N

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Posted 13 August 2015 - 01:51 PM

FRONT DRIVER OR PASSENGER SEAT CUSHION COVER CRACKED
ON OUTBOARD BOLSTER OR SIDE FACING PANEL
 
See PDF attached.
 
Attached File  tsb15-0129.pdf   368.08KB   132 downloads

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#2 OFFLINE   Adrian_L

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Posted 13 August 2015 - 03:39 PM

Good to know.  I've been using Meguiar's leather conditioner when I clean the interior.

 

Armor-all will crack vinyl, plastic and leather quicker than green grass through a goose.



#3 OFFLINE   hybridbear

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Posted 16 August 2015 - 07:36 AM

Does anyone on here have this issue?



#4 OFFLINE   markd

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Posted 16 August 2015 - 03:11 PM

Not yet, but the light stone does show dirt so I clean,them about once a month and I agree with Adrian_L the Meguiar's works wonders.

Edited by markd, 16 August 2015 - 03:12 PM.

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#5 OFFLINE   Bill-N

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Posted 17 August 2015 - 09:38 AM

Does anyone on here have this issue?

 

I do not.  3yrs and 38k miles.


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#6 OFFLINE   hybridbear

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Posted 23 August 2015 - 01:47 PM

My parents checked their Energi. No cracking. They've had it about 26 months now.



#7 OFFLINE   GSMacLean

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Posted 20 September 2015 - 11:04 AM

My 2013 Energi, with just over 25,000 miles on it has cracking on the driver's side bolster. I'll be taking it in now that I've seen this TSB.

 

Attached File  2015-09-19 13.29.26.jpg   106.65KB   1 downloads


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#8 OFFLINE   FordService

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Posted 21 September 2015 - 11:10 AM

My 2013 Energi, with just over 25,000 miles on it has cracking on the driver's side bolster. I'll be taking it in now that I've seen this TSB.

 

How did your dealer trip go, GSMacLean?

 

Meagan



#9 OFFLINE   GSMacLean

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Posted 21 September 2015 - 11:37 AM

How did your dealer trip go, GSMacLean?

 

Meagan

 

I haven't even scheduled it yet! :)



#10 OFFLINE   donhak

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Posted 21 September 2015 - 12:40 PM

I have cracking on the top part of the panel on a 2013 SEL with only 20,000 miles.  Been waiting for the dealership to say they have parts for the restraints module recall to question them on it.  Good to know about the TSB so they cannot just claim normal wear and tear.  It has been 30 years since I have had to worry about cracking seats even with Alaska winters.  Car is in heated garage at night, and I use Meguiar's in the spring and fall.



#11 OFFLINE   FordService

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Posted 21 September 2015 - 01:20 PM

I haven't even scheduled it yet! :)

 

Whoops, I read it as you were on your way in. :D Please let me know when you do.

 

I have cracking on the top part of the panel on a 2013 SEL with only 20,000 miles.  Been waiting for the dealership to say they have parts for the restraints module recall to question them on it.  Good to know about the TSB so they cannot just claim normal wear and tear.  It has been 30 years since I have had to worry about cracking seats even with Alaska winters.  Car is in heated garage at night, and I use Meguiar's in the spring and fall.

 

Hi donhak,

 

When you head back in, please let me know. I'll look into some additional assistance.

 

Meagan 



#12 OFFLINE   GSMacLean

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Posted 20 October 2015 - 03:46 PM

My car went in this morning to Liberty Ford in Brunswick, OH. They breezed through the outstanding recalls, and ordered a new seat cover for me, no problem at all. Couldn't be happier with this dealer, they're competent and communicative. I pick up the car tonight, and it will go back next week when the seat cover comes in.



#13 OFFLINE   donhak

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Posted 07 December 2015 - 02:32 PM

Finally got my seat looked at by the dealer.  It matches the picture in post 7 almost exactly.  Dealer said the TSB still requires them to get approval from Ford before replacing the seat cover.  They took pictures just in case and will get approval this week.  It had started cracking at about 18,000 miles earlier in the year but waited until the dealer got parts and could complete the restraints module recall before having them look at the seat.  The TSB makes it easier to get approval for replacement under warranty.



#14 OFFLINE   JohnnOhio

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Posted 10 December 2015 - 06:38 PM

2 1/2 years and 39,000 miles nothing yet. 

 

I use Dr. Jackson's leather cleaner conditioner made by Tandy Leather on my seats. Been using it for many years on saddles, bridals, shoes, boots and leather jackets. They also have a leather restorer that can make the driest leather shoo†h as a babies bottom.   



#15 OFFLINE   Adrian_L

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Posted 10 December 2015 - 07:36 PM

Don't forget that if you use your seat heaters frequently it will dry out the leather.  My parent's Volvo's seats are in rough shape due to a)they never turn off their seat heaters and b)never clean or condition their leather seats. 



#16 OFFLINE   Jenie Benson

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Posted 13 December 2015 - 06:01 PM

My 2013 has this exact issue. But I've already sent a letter asking for buy back related to other issues they have not been able to fix.



#17 OFFLINE   notquitesane

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Posted 03 January 2017 - 03:32 PM

Just noticed mine is doing this.  Not quite 2 years old and 56,000 km on it so far.  I have an appointment with the dealer on Thursday for them to look at the issue.  It's been a horrible cold winter so far and I've been using the seat heaters all the time. 



#18 OFFLINE   rjam

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Posted 04 January 2017 - 02:19 PM

My seat had wrinkles in the leather 15K. Ford had dealer send photos. In an hour or so they ok'd a fix that involved removing the cusion and adjust the foam and leather. This did some good but far from acceptable. My dealer (Kendall Ford Eugene Or) did not take the tac of "we did what we could" instead they took photos again and told me Ford would need to make the decision. Perfectly acceptable answer. Ford, within 30 minutes, responded that a new seat cusion was on the way. Great service. I had seen this post and decided not to wait till more miles were on the car and the seats to crack. I suggest if the leathe seams to streatch and wrinkle take the car in to your dealer and let them take a look. I do not have any photos
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#19 OFFLINE   notquitesane

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Posted 12 January 2017 - 12:19 PM

Ford approved the seat cover replacement.  It's in now getting that done.  It was a cool -25C (-13F) during the walk to work.  brrr... The dealer also requested warranty replacement of the drivers side door inside panel due to an unexplainable dent on the top by the window... I said "Oh that... that's where I put my elbow while driving..."  They got approval to do that too... gotta teach myself not to put my elbow up there now!



#20 OFFLINE   rjam

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Posted 12 January 2017 - 05:21 PM

Sounds like Ford did the right thing.






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