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2013 SEL - Bluetooth "Pairing Failed" error


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My wife and I haven't been able to connect our phones (Nexus 5 and 6P) since last weekend. They were working fine prior to this, but now every time I try to add a device, it flips to the pairing screen and after about 2 seconds the "Pairing Failed" error appears on the screen and goes back to the previous screen. I'm fairly sure it's not our phones since they were working before and every other Bluetooth device works just fine.

 

Some internet searching led me to a Ranger/Explorer forum where one of the solutions was to pule the fuse that controls the Bluetooth module. I've tried doing a master reset and following some of the other troubleshooting methods but none have worked. Does anyone know which fuse I should pull to hopefully fix the issue? I'm open to the other suggestions. I can't get to the dealer for a couple weeks. Also vehicle is out of warranty and I'm not sure if this would be covered?

 

Thanks!

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Hi SillyBear,

 

Since I'm unable to recommend a fuse pull, I'd like to see what other troubleshooting you've tried and go from there. Also, have you tried turning Bluetooth off and on on your phone just to see if that helps? You can also call the Service department at your dealership to see if they recommend a hard reset to SYNC and what their suggested way is. 

Let me know what else you've tried when you get a chance. 

Rebecca

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To the OP:

(and Rebecca may wish to note)

 

I was plagued by this sort of problem for a long time, intermittently at first but later more frequently. 

 

In the end it turned out that the problem was with the phone - not with the car.  I had so many apps running on the phone that I had swamped the RAM, and the phone was taking to long to do anything.  After I removed a bunch of apps, most things returned to normal speed - and the bluetooth has been syncing to the car flawlessly.

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To the OP:

(and Rebecca may wish to note)

 

I was plagued by this sort of problem for a long time, intermittently at first but later more frequently. 

 

In the end it turned out that the problem was with the phone - not with the car.  I had so many apps running on the phone that I had swamped the RAM, and the phone was taking to long to do anything.  After I removed a bunch of apps, most things returned to normal speed - and the bluetooth has been syncing to the car flawlessly.

 

That's a great suggestion, Smiling Jack! Thanks for posting it, and I'm glad you were able to fix your issue that way. :) 

 

Rebecca

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