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Sync Update Question


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10 replies to this topic

#1 OFFLINE   jvillerot14

jvillerot14

    New Member

  • C-MAX Hybrid Member
  • 8 posts
  • Region:U.S. Great Lakes
  • LocationMichigan
  • My C-MAX's Year:2014
  • My C-MAX's Color:Ice Storm
  • Current Vehicle:2014 Ford C-Max SEL 302A

Posted 15 April 2016 - 10:04 PM

I tried to update my 2014 SEL tonight to version 3.8, however once the install was finished it said I had installed Gen 2. Version 3.7.   I am confused, did I do something wrong?









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#2 OFFLINE   FordIVTteam

FordIVTteam

    C-Max Hybrid Member

  • Official Ford Motor Co.
  • 180 posts
  • Region:Decline
  • LocationDearborn, MI
  • My C-MAX's Year:Decline
  • My C-MAX's Color:Decline
  • Current Vehicle:C-MAX

Posted 20 April 2016 - 07:59 AM

Hi jvillerot14,

 

I'd like to help! Can you go to the vehicle and check the CCPU S/W version? To check your software version:

 
1. Press the GEARS icon at the bottom of the screen.
2. Select HELP on the left.
3. Select SYSTEM INFORMATION in the middle.
4. The CCPU will be listed on this screen.
 
Get back to me when you get a chance.
 
Shaay


#3 OFFLINE   jvillerot14

jvillerot14

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  • My C-MAX's Color:Ice Storm
  • Current Vehicle:2014 Ford C-Max SEL 302A

Posted 20 April 2016 - 04:13 PM

My CCPU version is 3.08.15128.EA.10_PRODUCT

Thanks!!

#4 OFFLINE   FordIVTteam

FordIVTteam

    C-Max Hybrid Member

  • Official Ford Motor Co.
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  • LocationDearborn, MI
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Posted 21 April 2016 - 08:51 AM

That's perfect,  jvillerot14. Your vehicle is currently running version 3.8. Have you had the chance to confirm your successful update by uploading the .xml file: http://owner.ford.co...stallation.html

 

Shaay



#5 OFFLINE   jvillerot14

jvillerot14

    New Member

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  • 8 posts
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  • LocationMichigan
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  • My C-MAX's Color:Ice Storm
  • Current Vehicle:2014 Ford C-Max SEL 302A

Posted 21 April 2016 - 11:00 AM

Great! Thank you. I was just confused because it said something else. I have not been able to confirm my successful update. I receive an error when I try.

#6 OFFLINE   scottwood2

scottwood2

    C-Max Hybrid Member

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  • LocationMetro Detroit
  • My C-MAX's Year:2014
  • My C-MAX's Color:Tuxedo Black
  • Current Vehicle:2014 C-Max SE, 202A, Winter Package

Posted 21 April 2016 - 11:45 AM

Question:   Looking at the instructions, it states a "USB drive" and then states "SD card".  Can I use a USB thumb drive? 

 

 

From instructions:

"Please note you will need a USB drive in order to proceed. This update is compatible with A3, A4, A5, A6 and A7 SD cards only"

 

Thx



#7 OFFLINE   raadsel

raadsel

    C-Max Hybrid Member

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  • LocationHouston, TX
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  • My C-MAX's Color:Ice Storm
  • Current Vehicle:C-Max SEL

Posted 21 April 2016 - 04:44 PM

Question:   Looking at the instructions, it states a "USB drive" and then states "SD card".  Can I use a USB thumb drive? 

 

 

From instructions:

"Please note you will need a USB drive in order to proceed. This update is compatible with A3, A4, A5, A6 and A7 SD cards only"

 

Thx

 

Yes. I used a thumb drive to update my car.



#8 OFFLINE   rjam

rjam

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  • Current Vehicle:CMAX SEL

Posted 21 April 2016 - 07:41 PM

I had a problem reporting the update. Ran the vehicle health report and the problem was solved.

#9 OFFLINE   jvillerot14

jvillerot14

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  • Current Vehicle:2014 Ford C-Max SEL 302A

Posted 21 April 2016 - 08:26 PM

I finally got it to report the update after I tried a different computer.

#10 OFFLINE   scottwood2

scottwood2

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  • My C-MAX's Color:Tuxedo Black
  • Current Vehicle:2014 C-Max SE, 202A, Winter Package

Posted 22 April 2016 - 07:37 AM

Yes. I used a thumb drive to update my car.

Thx



#11 OFFLINE   FordIVTteam

FordIVTteam

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  • Current Vehicle:C-MAX

Posted 22 April 2016 - 08:30 AM

Great! Thank you. I was just confused because it said something else. I have not been able to confirm my successful update. I receive an error when I try.

 

I finally got it to report the update after I tried a different computer.

 

Anytime! Trying another computer was a great option. If you have any additional questions in the future, don't be shy. :)

 

 

Question:   Looking at the instructions, it states a "USB drive" and then states "SD card".  Can I use a USB thumb drive? 

 

 

From instructions:

"Please note you will need a USB drive in order to proceed. This update is compatible with A3, A4, A5, A6 and A7 SD cards only"

 

Thx

 

 

Thx

 

Hi scottwood2,

 

raadsel is correct. The update has to be done on a USB. The SD card is only for navigation. It's explaining that you will need at least an A3 card to work with the latest software version. You can locate your navigation SD card in the center console to check.

 

Shaay








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