My CMAX HEV with ~43K miles has sync issues.!
Dealership detected it has bad APIM module rendering the Sync inoperable -> Un-pairs my phone , Bluetooth, Voice commands & USB don’t work . Message on the screen is "Blue tooth media disconnected"
This issue happens randomly every couple of weeks & then after a few days without doing anything I can pair up my phone, play music & everything goes back to normal until the next event. Three such events in the past two months.
Going thru the master reset process does not help. Software versions are up to date.
I dug up a Customer Satisfaction program 12M02 (see attached pdf ) which calls out certain vehicles built in 2011-2013 with bad APIM modules covered with an extended warranty up to 5 years & no mileage constraints. Interestingly 2013 CMAX is not in the list.
The dealership says they have to replace the APIM module costing ~$600 parts & labor since I am out of the base warranty. We are also tried reaching out to Ford Customer Service & they are throwing 40% "good will" coverage of the total cost.
Since the past two days the sync decided to show me some mercy & is working fine.
I am torn if I should take the 40% off deal & get the module replaced or just live with this quirky sync. I am concerned the same issue might repeat even after replacing.
I read somewhere on pulling the fuses although it did not help for me.