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Guest Message by DevFuse

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Transmission failure - VERY unhappy with customer service

customer service bearing failure grinding noise warranty

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25 replies to this topic

#21 OFFLINE   alanstri

alanstri

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Posted 09 September 2016 - 10:28 AM

The rest of the story:

 

I filed a complaint with the Missouri Attorney Generals' office. Within a week I received a call from FMC in Dearborn.  After a couple of weeks of back and forth Ford agreed that the failure was covered by the warranty and I received full reimbursement  -$6,000 - for the replacement transmission and $700 for rental car expenses.


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#22 OFFLINE   obob

obob

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  • Current Vehicle:C-MAX SE

Posted 09 September 2016 - 12:15 PM

The rest of the story:

 

I filed a complaint with the Missouri Attorney Generals' office. Within a week I received a call from FMC in Dearborn.  After a couple of weeks of back and forth Ford agreed that the failure was covered by the warranty and I received full reimbursement  -$6,000 - for the replacement transmission and $700 for rental car expenses.

 

Any thoughts on why Ford was so stubborn in denying the claim ?

 

I still suspect dealers get some reward for not doing work.



#23 OFFLINE   ptjones

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  • Current Vehicle:2013 C-MAX SEL

Posted 09 September 2016 - 12:20 PM

The rest of the story:

 

I filed a complaint with the Missouri Attorney Generals' office. Within a week I received a call from FMC in Dearborn.  After a couple of weeks of back and forth Ford agreed that the failure was covered by the warranty and I received full reimbursement  -$6,000 - for the replacement transmission and $700 for rental car expenses.

Sad it had to go that way when It seemed so obvious it was covered. :sad: I'm glad they finally came to their senses and did the right thing. :)  BTW FORD doesn't allow FORD Dealers to disassemble the CVT, they have to send them back to FORD and last I heard they are still replacing them with New Ones. :yahoo:

 

So did you have to drive back and forth from St Louis?

 

Paul  



#24 OFFLINE   obob

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Posted 09 September 2016 - 12:30 PM

...  

BTW FORD doesn't allow FORD Dealers to disassemble the CVT, they have to send them back to FORD and last I heard they are still replacing them with New Ones. :yahoo:

...  

 

 

 

I wouldn't be surprised, in the design goal to make things small and light, it would be a nightmare for a dealer transmission guy to take that transmission apart and put it back to factory specs.  May require special instruments.


Edited by obob, 09 September 2016 - 12:32 PM.


#25 OFFLINE   ptjones

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Posted 09 September 2016 - 12:49 PM

I wouldn't be surprised, in the design goal to make things small and light, it would be a nightmare for a dealer transmission guy to take that transmission apart and put it back to factory specs.  May require special instruments.

I think the problem maybe the Trans also has two Motor/Generators which I believe are high voltage IIRC, just to many problems to deal with. :sad:

 

Paul


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#26 OFFLINE   Dave Hill

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Posted 16 September 2016 - 07:16 PM

I realize that this is an old post but if you are having problems with response from Ford (or anyone) just include the following , or a version of it in your complaint.

I have (or will) notify (or notified) the Attorney General's Office, Dept of Consumer Affairs (or protection) in (your state).  

 

You would be surprised how people jump around when they hear from a state Attorney General.

 

Dave Hill


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