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Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


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24 replies to this topic

#21 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

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  • LocationTN
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 30 January 2017 - 06:25 PM

Hey everyone,

...

 

To answer the question about 3.8. That version was removed from accounts due to issues with the self-installation process. Because of this, no one is able to download 3.8 from their Owner accounts. In most cases, you're able to have the update installed (at no cost to you) at the dealer under the 12M02 Customer Satisfaction Program.

 

Shaay

Thank you for the update.  Yes, I knew I could go to the dealer and I also knew that v3.8 came out not because Ford notified me but because of this forum.  But that still begs the question as to how would we ever know that v3,8 was available under 12m02?  As I said before,  most owners likely do not visit forums and would likely never know that that were running an outdated version rather than v3.8. ;)









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#22 OFFLINE   bob61571

bob61571

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  • LocationIllinois
  • Current Vehicle:C-Max SE

Posted 31 January 2017 - 11:45 PM

My SYNC2 version is v3.6.  I have the 12M02 Field Service Action listed for my 2013 C-Max.  So, any Ford dealer should be able to upgrade me up to v3.8 at no charge??  

 

Back when 12M02 first came out, dealership told me that it was a Warranty Extension and that they did not have to do anything.

 

From reading above, the "Warranty Extension" info is now incorrect/modified.  The dealership needs to read info on the 12M02, follow procedures to upgrade SYNC from v3.6 to v3.8??  Dealeship either updates the software, or upgrade the APIM? 


Edited by bob61571, 01 February 2017 - 12:20 AM.


#23 OFFLINE   homestead

homestead

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  • LocationPacific Northwest
  • Current Vehicle:C-Max Hybrid SEL

Posted 01 February 2017 - 12:21 AM

Someone on the fusion forum posted a link that you can download 3.8.

I downloaded and installed successfully.


Edited by homestead, 01 February 2017 - 12:23 AM.


#24 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

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  • Current Vehicle:2013

Posted 01 February 2017 - 08:09 AM

My SYNC2 version is v3.6.  I have the 12M02 Field Service Action listed for my 2013 C-Max.  So, any Ford dealer should be able to upgrade me up to v3.8 at no charge??  

 

Back when 12M02 first came out, dealership told me that it was a Warranty Extension and that they did not have to do anything.

 

From reading above, the "Warranty Extension" info is now incorrect/modified.  The dealership needs to read info on the 12M02, follow procedures to upgrade SYNC from v3.6 to v3.8??  Dealeship either updates the software, or upgrade the APIM? 

 

So, you are still shown as current with V3.6 on Ford's website? 

 

My guess is the dealer still won't upgrade as your car is up to date with V3.6.  Why should we have to convince the dealer we are entitled to V3.8.  I don't understand why according to Shay Ford pulled the update because of install issues and can't fix the issue / reinstate the V3.8 update on their website.  I didn't have any issues updating the software myself using V3.8 software I got in the link posted in the other thread.  

 

It still makes no sense other than by not listing V3.8 update on Ford's site for those with V3.6, Ford will likely save money by not having the dealer do as many installs and fix failed install by owners. In a few more years, we won't be entitled to the V3.8 update as IIRC, 12M02 extended the warranty for 5 years (I assume from the 3 / 36 B2B warranty).



#25 OFFLINE   bob61571

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Posted 01 February 2017 - 10:22 AM

Yes, Plus 3 Golfer, the Ford website shows me as current with V3.6 SYNC2. 

 

Shaay, should any Ford dealer be able to upgrade me to V3.8 , by using the 12M02 Ford Service Action?








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