Jump to content

Custom Search




Welcome to the C-MAX Hybrid Forum


Sign In  Log in with Facebook

Create Account
Welcome to the C-MAX Hybrid Forum. You must register to create topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Here's some member benefits:
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create photo albums and post images. . .more!
Click here to create an account now
 
Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


Photo
- - - - -

Stop Safely Now Warning


  • Please log in to reply
19 replies to this topic

#1 OFFLINE   Karl33

Karl33

    New Member

  • C-MAX Hybrid Member
  • 2 posts
  • Region:U.S. Northeast
  • LocationBuffalo
  • My C-MAX's Year:2015
  • Current Vehicle:C-Max SEL

Posted 28 April 2017 - 09:46 AM

This morning, after having driven my 2015 C-Max Hybrid for approximately 6 months, upon attempting to start my car, the stop safely now warning popped up. The car was running in EV Mode, but would not move. I attempted to shut if off to no avail. After about 5 minutes, I could turn it off, and reattempted starting it, to get the same exact results. After about another 20 minutes, I tried again and it started fine and drove, although I worried about it and parked it, taking another car to work. Searching the internet gives me several problems that it could be and I have not tried calling my dealer to have it checked and taking it there involves a long drive. Would buying an OBD-II reader give me a better way to find out what the problem could be? Do I need a specific model of ODB reader to work with the C-Max? Any help would be greatly appreciated.









Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,825 posts
  • Region:Decline
  • Location"Valley of the Sun" - AZ
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 28 April 2017 - 01:17 PM

This morning, after having driven my 2015 C-Max Hybrid for approximately 6 months, upon attempting to start my car, the stop safely now warning popped up. The car was running in EV Mode, but would not move. I attempted to shut if off to no avail. After about 5 minutes, I could turn it off, and reattempted starting it, to get the same exact results. After about another 20 minutes, I tried again and it started fine and drove, although I worried about it and parked it, taking another car to work. Searching the internet gives me several problems that it could be and I have not tried calling my dealer to have it checked and taking it there involves a long drive. Would buying an OBD-II reader give me a better way to find out what the problem could be? Do I need a specific model of ODB reader to work with the C-Max? Any help would be greatly appreciated.

Get the ForScan App for a smartphone and an ELM327 adapter (total cost excluding smartphone should be less than $30).  There are Ford specific codes and modules that a generic OBDII reader may likely not scan. 


  • ptjones likes this

#3 OFFLINE   Karl33

Karl33

    New Member

  • C-MAX Hybrid Member
  • 2 posts
  • Region:U.S. Northeast
  • LocationBuffalo
  • My C-MAX's Year:2015
  • Current Vehicle:C-Max SEL

Posted 28 April 2017 - 02:30 PM

Will this scanner work with iPhone? Several reviews say it doesn't.

#4 OFFLINE   Julia16

Julia16

    New Member

  • C-MAX Hybrid Member
  • 1 posts
  • Region:U.S. Pacific Coast
  • LocationRiverside
  • My C-MAX's Year:2016
  • Current Vehicle:C-Max energi

Posted 23 September 2017 - 09:10 AM

I just had the same thing happen to me, except it was while I was driving.  It was towed into the dealership (Fritts) Thursday morning and released to me, supposedly fixed Friday afternoon.  Tech documents said they couldn't replicate the problem and they did a TSB on the wiring.  So, before I even drove 10 miles, it happened again and now I am waiting for the dealership to open.  Has this happened to others?  It won't drive while it's in gear and gives the STOP SAFELY NOW warning.  



#5 OFFLINE   obob

obob

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 587 posts
  • Region:Decline
  • LocationUS
  • My C-MAX's Year:2013
  • Current Vehicle:C-MAX SE

Posted 23 September 2017 - 09:14 AM

https://www.google.c...Stop Safely Now

 

(sorry, I didn't realize it was an older message thread)


Edited by obob, 23 September 2017 - 10:44 AM.


#6 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,260 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 23 September 2017 - 02:40 PM

Can't do anything without the Codes to see what's  wrong. :sad:  There are many possibilities. 

 

Paul



#7 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,825 posts
  • Region:Decline
  • Location"Valley of the Sun" - AZ
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 23 September 2017 - 03:11 PM

I just had the same thing happen to me, except it was while I was driving.  It was towed into the dealership (Fritts) Thursday morning and released to me, supposedly fixed Friday afternoon.  Tech documents said they couldn't replicate the problem and they did a TSB on the wiring.  So, before I even drove 10 miles, it happened again and now I am waiting for the dealership to open.  Has this happened to others?  It won't drive while it's in gear and gives the STOP SAFELY NOW warning.  

You need to provide for info.  What does the service order say the problem was?  The dealer should have listed Diagnostic Trouble Codes on the SO.  For example, a DTC would be letters and numbers and should have a description like: TCM (transmission control module) no communication.  

 

If it happens again, you might want to disconnect the 12 V battery for a minute or so and see if the car will then drive after you reconnect it.  There is a negative ground bolt located beneath the rear hatch storage compartment.  Lift the lid of the storage compartment and pull out the bottom cover of the right comparment exposing the negative terminal bolt and positve 12 V battery terminal. Remove the bolt and lift the cable up so it doesn't touch ground.   Doing this might reset all the modules allowing the car to be driven (at least back to the dealer).


  • ptjones likes this

#8 OFFLINE   16redsel

16redsel

    New Member

  • C-MAX Hybrid Member
  • 6 posts
  • Region:U.S. Great Lakes
  • LocationOH
  • My C-MAX's Year:2016
  • Current Vehicle:Cmax

Posted 26 September 2017 - 09:40 PM

Plus three:

   I just happened to read this and i don't understand your reply. I have a 2016 SEL Hybrid. The 12V battery is under the hood, not the hatch, and

the negative ground post/bolt/connection for the 12V battery is also under the hood in front of the battery. ???



#9 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,825 posts
  • Region:Decline
  • Location"Valley of the Sun" - AZ
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 26 September 2017 - 10:01 PM

Plus three:

   I just happened to read this and i don't understand your reply. I have a 2016 SEL Hybrid. The 12V battery is under the hood, not the hatch, and

the negative ground post/bolt/connection for the 12V battery is also under the hood in front of the battery. ???

https://www.carcarek...replace_battery


  • ptjones likes this

#10 OFFLINE   bev135

bev135

    New Member

  • C-MAX Hybrid Member
  • 4 posts
  • Region:U.S. Mountain
  • LocationColorado
  • My C-MAX's Year:2014
  • Current Vehicle:C-MAX Energi

Posted 08 October 2017 - 10:06 AM

Ack!  I had this happen last night.

When I tried to start the car, it wouldn't go into "ready to drive".  After a few seconds, the Stop Safely Now warning came up.

I tried over and over. 

It seems like the car didn't know it was in Park -- it thought that I was driving and was suddenly in "accessory" mode.

I got a ride home and I guess will have to have the car towed later.  Or maybe wait until Monday.



#11 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,260 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 08 October 2017 - 10:57 AM

Ack!  I had this happen last night.

When I tried to start the car, it wouldn't go into "ready to drive".  After a few seconds, the Stop Safely Now warning came up.

I tried over and over. 

It seems like the car didn't know it was in Park -- it thought that I was driving and was suddenly in "accessory" mode.

I got a ride home and I guess will have to have the car towed later.  Or maybe wait until Monday.

Do you have a CMAX? And what year is it.? :headscratch:

 

Paul



#12 OFFLINE   16redsel

16redsel

    New Member

  • C-MAX Hybrid Member
  • 6 posts
  • Region:U.S. Great Lakes
  • LocationOH
  • My C-MAX's Year:2016
  • Current Vehicle:Cmax

Posted 09 October 2017 - 05:29 PM

Plus3,

   You're right. I can't believe what i assumed was the 12V batt. was actually the fuse box. You

can see that there is a covered Pos. terminal and a Ground post right in front of the box. You access

battery voltage here but the batt. IS inside the hatch.



#13 OFFLINE   bev135

bev135

    New Member

  • C-MAX Hybrid Member
  • 4 posts
  • Region:U.S. Mountain
  • LocationColorado
  • My C-MAX's Year:2014
  • Current Vehicle:C-MAX Energi

Posted 11 October 2017 - 12:16 PM

Hmmm... thought I replied to this earlier but I don't see it now.

I have a 2014 CMax Energi.

It's at the dealer now.  They called yesterday to say that its "an electrical problem" -- they were working on a diagnosis but it was difficult.  Their troubleshooting manuals weren't matching with what they were seeing in the car so they have to go back and forth with a Ford service hotline.

This is NOT giving me lots of confidence!

Maxine's warranty expired 6 mos ago and I sure hope they don't plan to bill me for all these hours of labor!  I'll assume for now that it'll all work out just fine.

Sure hope they can come up with something definitive!



#14 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,260 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 11 October 2017 - 12:25 PM

How many miles do you have on the car.  Bottom line is whether or not it is a Hybrid System problem or not. :headscratch:   Hybrid System warranty is 8yrs/100k mi.  Is your FORD Dealer a Electric dealer? You might update your CMAX info. :)

 

Paul



#15 OFFLINE   bev135

bev135

    New Member

  • C-MAX Hybrid Member
  • 4 posts
  • Region:U.S. Mountain
  • LocationColorado
  • My C-MAX's Year:2014
  • Current Vehicle:C-MAX Energi

Posted 12 October 2017 - 03:24 PM

I just heard from the dealer.  Two modules failed.  One that controls coolant heating for the heater when the engine isn't running.  That led to a failure of the charging control from the big battery.  I can't remember the exact names of things because I totally freaked out when they gave me the total -- $3,400!

Hey, you know those ARE related to the hybrid-ness of the car... maybe I can get these guys to use that warranty.  I was thinking it was just the hybrid battery that had the longer warranty but if it's the entire hybrid system, I have a chance.

Oh, they've had the car since Monday and are now predicting it will be ready to go NEXT Friday.

I am not impressed.

Guess I should've gone to the inconvenient dealer (about 10 miles away) that is Electric Vehicle Certified instead of the convenient dealer (about 3 miles) that is not.



#16 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,260 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 13 October 2017 - 10:26 AM

I just heard from the dealer.  Two modules failed.  One that controls coolant heating for the heater when the engine isn't running.  That led to a failure of the charging control from the big battery.  I can't remember the exact names of things because I totally freaked out when they gave me the total -- $3,400!

Hey, you know those ARE related to the hybrid-ness of the car... maybe I can get these guys to use that warranty.  I was thinking it was just the hybrid battery that had the longer warranty but if it's the entire hybrid system, I have a chance.

Oh, they've had the car since Monday and are now predicting it will be ready to go NEXT Friday.

I am not impressed.

Guess I should've gone to the inconvenient dealer (about 10 miles away) that is Electric Vehicle Certified instead of the convenient dealer (about 3 miles) that is not.

Dealers can make a Big Difference!  Awhile back I think someone posted a list of things covered be Hybrid Warranty and there should be a warranty pamphlet in with your Owners Manual that list them.  That seems like a lot of money to me. :sad: Good Luck. :) 

 

Paul 



#17 OFFLINE   obob

obob

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 587 posts
  • Region:Decline
  • LocationUS
  • My C-MAX's Year:2013
  • Current Vehicle:C-MAX SE

Posted 13 October 2017 - 10:48 AM

I just heard from the dealer.  Two modules failed.  One that controls coolant heating for the heater when the engine isn't running.  That led to a failure of the charging control from the big battery.  I can't remember the exact names of things because I totally freaked out when they gave me the total -- $3,400!

Hey, you know those ARE related to the hybrid-ness of the car... maybe I can get these guys to use that warranty.  I was thinking it was just the hybrid battery that had the longer warranty but if it's the entire hybrid system, I have a chance.

Oh, they've had the car since Monday and are now predicting it will be ready to go NEXT Friday.

I am not impressed.

Guess I should've gone to the inconvenient dealer (about 10 miles away) that is Electric Vehicle Certified instead of the convenient dealer (about 3 miles) that is not.

 

It sounds like you have committed to that dealer, but this sure sounds like something that would be worth a second opinion.

 

This may sound trite but I feel pain reading this.  I personally bought the longest extended warranty to avoid this for a few more years, though that probably is not an option for this.  (By the way, there is a message thread on this site that has the name of a dealer that sells the warranty at a discount, though as I recall, the car needs to be under warranty or there may be some inspection needed or something.  That is where I got the info to buy my extended warranty from http://andersonandko...d-warranty.com/minimally getting a quote from these guys will give you pricing leverage getting one from a dealer.)

 

You might consider writing Ford if you haven't committed to this dealer.  That sounds outrageous.


Edited by obob, 13 October 2017 - 10:55 AM.

  • ptjones likes this

#18 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,825 posts
  • Region:Decline
  • Location"Valley of the Sun" - AZ
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 13 October 2017 - 11:31 AM

I just heard from the dealer.  Two modules failed.  One that controls coolant heating for the heater when the engine isn't running.  That led to a failure of the charging control from the big battery.  I can't remember the exact names of things because I totally freaked out when they gave me the total -- $3,400!
Hey, you know those ARE related to the hybrid-ness of the car... maybe I can get these guys to use that warranty.  I was thinking it was just the hybrid battery that had the longer warranty but if it's the entire hybrid system, I have a chance.
Oh, they've had the car since Monday and are now predicting it will be ready to go NEXT Friday.
I am not impressed.
Guess I should've gone to the inconvenient dealer (about 10 miles away) that is Electric Vehicle Certified instead of the convenient dealer (about 3 miles) that is not.

Based on your description it is likely two of these three modules: SOBDCM (hybrid control module like the PCM and controls the cabin aux. heater for the Energi), SOBDM (controls the charging of the HVB), and the BECM (Battery Energy Control Module used to determine charging state, set points and so forth).  My guess is that you have about $2000 in the two control modules and based on your description of the modules the first two modules listed (not the BECM) failed.   The rest of the $3400 should be labor including diagnostics, installation, programming, and testing.  If not covered under warranty, dealer may be able to get the modules from a salvage yard for significantly less (maybe $1500 less).  The warranty on the salvaged parts is likely only 90 days and IIRC, should be 2 years on new dealer installed parts.
 
Below is what the Hybrid warranty shows is covered which includes the highligted in red BECM but not the other two modules.
 
(4) Your vehicle’s unique hybrid / electric components are covered during the Hybrid / Electric Unique Component Coverage, which lasts for eight years or 100,000 miles, whichever occurs first. • The following hybrid parts are covered during this extended coverage period: high-voltage battery, hybrid continuously variable transmission, Inverter System Controller (ISC), DC/DC converter, high-voltage battery connector, battery pack fan assembly, thermistor probe, Hybrid Battery Pack Sensor Module (HBPSM), Battery Energy Control Module (BECM), and the PHEV onboard charger. • The following Focus Electric unique parts are covered during this extended coverage period: high-voltage battery packs, high voltage charger, DC/DC convertor, Electric Drive Module Assembly (includes electric motor and gearbox), trans range and charge cord.


  • ptjones and obob like this

#19 OFFLINE   bev135

bev135

    New Member

  • C-MAX Hybrid Member
  • 4 posts
  • Region:U.S. Mountain
  • LocationColorado
  • My C-MAX's Year:2014
  • Current Vehicle:C-MAX Energi

Posted 19 October 2017 - 12:29 PM

The dealer is telling me that one module -- the one that controls the heater -- is NOT covered by the Hybrid System 8/100k warranty.  The other module WOULD be covered except that its failure was caused by the first one that was not covered.

That doesn't make any sense to me!

Does the warranty specify the CAUSE of the failure???

I've got to learn the exact names of these modules so I can talk about it more clearly.  And Ford will be hearing from me -- this is nonsense!



#20 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 1,825 posts
  • Region:Decline
  • Location"Valley of the Sun" - AZ
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 19 October 2017 - 02:09 PM

Generally, the failure of a covered part whose failure was caused by a non-covered part is NOT covered.  The real issue is it is very hard to dispute the dealer's word on what caused the covered part to fail.  How does an owner know which module failed first? or even if there is a causal relationship between the failed parts.

 

I would question the dealer as to how they know which module failed first and how they determined that the covered module didn't cause the non-covered module to fail.  If you can't get satisfaction from the dealer, open a case with Ford.  I would argue that each module is independent and operates based on data exchange over the Control Area Networks and thus it would be virtually impossible for one module failure to cause another to fail as each module should have internal checks on data and fail safe operation.

 

Also, get a breakdown on the $3400 along with the exact modules that are to be replaced.  Hopefully, you can get Ford to pick up the majority of the cost.  Also, the dealer is likely billing their labor rates not the rate Ford pays them.  Big city Ford dealers' hourly rates are likely low 3 digits. You may have to pay something, but $3400 seems very high.


Edited by Plus 3 Golfer, 19 October 2017 - 02:31 PM.

  • ptjones and obob like this






Custom Search




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy TERMS OF SERVICE ·