It's been years since I posted here last, but I just wanted to "vent." Want to find out if anyone has had similar experiences to mine and what recourse you might have taken.
I bought my car new from a Ford dealer in Los Angeles. You all may be aware of the numerous national recalls associated with the 2013 C-Max...maybe 10 or more. I lost count, but I've taken care of all the recalls as soon as they became known. I use two Ford dealers including the one I purchased the vehicle from.
In addition to all of the recalls I've had 2 on-going problems that the dealer's just can't fix or refuse to acknowledge:
1- A/C does not work properly in hot weather and for extended driving it eventually stops blowing all together.
2- A "knocking" sound underneath the car when braking at about 30 or 40 MPH. First noticed this maybe after 1.5 years.
Every time I take the car in for service I bring these problems to their attention and each time they say that they can not replicate the problems and thus can not help me. I've even taken a service manager out on a hot day with the A/C set to 68 degrees where it's obviously not blowing close to 68...maybe more like 75 F, and the manager just says it feels okay to him. And he said I "might" hear that knocking noise, I'll have the technicians check out both problems. And they always come back saying they can't replicate the problems. Sorry.
So I just returned from vacation driving for about 4 hours. Starting outside temperature was about 80 degrees and it got as hot as 93 degrees out on the desert. As usual, even from the beginning, the 68 F A/C feels more like 75 in the car...not the kind of cold I get from my other cars. However, after about 2 hours of driving and at around 93 degrees the A/C really starts blowing hot...more like 80F or more. And then it just stop blowing air altogether.
Now here's the ironic part. When I got home I found a letter in the mail from a law firm.
"It has come to our attention that some owners of the 2013 Ford C-Max vehicles may have experienced various concerns with their vehicles including concerns with: (1) the transmission, such as a thumping/rubbing or grinding noise from the transmission."
Hmmm....could this be the knocking sound I keep hearing?
(2) was check engine system, (3) was MIL/Malfunction Indicator Lamp and (4) was the Door Latch, none of which have been a problem for me. And the letter said nothing about A/C problems. :(
The letter stated that "You have legal rights under the California Lemon Law" and asks to contact them "for a free, no-obligation consultation."
This letter doesn't read like a Class Action suit, and I'm not inclined to call them, but I would like to hear from anyone else who might have experienced any of these problems or have some suggestions that might be helpful to me.