This Deals with the Ford Nav A7 Chip problem of improperly locating the position of your vehicle on the map and Ford's Interpretation of the ESP warranty coverage for the Nav system. This happened on my 2014 C-Max Hybrid. In 2016 I bought the Nav SD upgrade card referred to as the A7 chip for $150. It seemed to be working but then in July of 2017 it started locating my car off to the right of its actual position by maybe 100feet. It showed me driving through ponds and on road parallel to my car. If I had a destination set it would see me on the wrong road and ask me to take turns to get back to the programed route even though I was already on the right road. I found several other accounts on the Ford forums, though they were all 2013 models and older so far. The overall results from the forams seemed to be the GPS module could be bad and need replacing. I have the ESP coverage so I though I would be set. I brought it to the dealership where they were able to duplicate the problem (as it was an intermittent problem) and told me they had found a problem with the A7 chip syncing up with the system. They mentioned they had just had an Explorer in recently with the same problem.
They ended up reprograming the Nav card and the GPS unit and charged me $322.50 because Ford considers it an upgrade and is not covered under the ESP. I asked about contesting this and they told me to contact Ford Customer service. I got in contact with the Ford Customer Relationship Center and explained, they said they would reach out to the dealership and I should get an email in 2 Business days. 3 Business days later no email. Called back and they said there was a problem with the case and told me a member of the customer care team would contact me within the next two business days.
A Martin Cruse called me. He apologized fro my problem with the nav system but regretted to inform me that "Ford Corporation would not reimburse this issue" as it was considered an upgrade and not covered under warranty. I told him I paid $150 for the Ford recommended upgrade SD card and I found that the system required the reprograming to make it work properly so I could not see how it could be considered an upgrade. How could he justify this added expense just to make it work. His mantra and answer to most of my questions was the "Ford corporation will not reimburse you for this issue". I mentioned that this meant my Nav upgrade went from $150 to $472.50 and felt that was unreasonable. I got his mantra as a response. I told him that to me it seemed that ford was simply looking for any excuse or technicality for not honoring their ESP and that I was going to have to give serious consideration to purchasing it in the future. Same Mantra. He then said he could offer in compensation a 3 year maintenance protection plan. I never bothered to find out if this was free or discounted as in my mind this was just another way to get my car in to them so they could find other technicalities and excuses to get more money. He said that was fine I did not have to accept this offer. I had started out calm but by this point not so much. He then asked me if there was anything else he could assist me with, I told him he had not provided me any assistance to begin with. He then thanked me for being a Ford customer which in my mind sounded more like thanks for giving us your money, we appreciate that, you not so much.
My wife and I have been loyal Ford customers for over 30 years and we have bought 7 new cars from them. We were always proud of the fact that Ford did not take taxpayers money from the big automotive bail out several years ago. We tend to buy a car about every 5 years and have added the ESP from when we could afford to. But I have to say Ford has let us down. I warn anyone considering the Navigation upgrade to think twice as it's $150 cost from ford could turn into considerably more. It is my hope that someone in Ford Corporation actually monitors this who really does care about return customers and will act on it. I will be sending a letter to Ford if I can figure out who would be best to send it to. I have other details about the SD card , who writes the program and who makes it all subcontracted by ford if anyone wants it.