Jump to content

Custom Search




Welcome to the C-MAX Hybrid Forum


Sign In  Log in with Facebook

Create Account
Welcome to the C-MAX Hybrid Forum. You must register to create topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Here's some member benefits:
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create photo albums and post images. . .more!
Click here to create an account now
 
Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


Photo
- - - - -

Did Ford totally quit Sync 2 support?


  • Please log in to reply
37 replies to this topic

#21 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 2,019 posts
  • Region:Decline
  • Location"Valley of the Sun" - AZ
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 23 October 2017 - 07:59 PM

Chatted with Ford Sync and they said if the dealer tries to charge you for a sync update to mention the 12M02 - SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION.

Exactly what the Ford rep said.  But the point is we should not have to "convince" the dealer that they can't charge us for the update per 12M02.  Also, this begs the question as to how are owners to a) know there are updates available and b) know they are free.  This is the reason Ford needs to at minimum show all updates for Sync on the Ford site and for dealers to "know" to do such updates for owners if they take their car to the dealer for any reason. 


  • obob likes this







Lose this advertisement by becoming a member. Click here to create a free account.


#22 OFFLINE   rjam

rjam

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 196 posts
  • Region:U.S. Pacific Coast
  • LocationUsa
  • My C-MAX's Year:2015
  • Current Vehicle:CMAX SEL

Posted 30 October 2017 - 10:24 PM

Had my entertainment system quit. Took out and reinserted the fuses. Worked for me but I decided while under warranty to get 3.10 installed. First trip in they could not get the update to complete after two attemps. Made another appointment. They said they would have to take it out yo repair it. Took it back and after 3 hours they got it to work. I am sure they didnt remove anything. Glad for this forum. How would you ever know there was an update so thanks.

#23 OFFLINE   bob61571

bob61571

    New Member

  • C-MAX Hybrid Member
  • 22 posts
  • Region:U.S. Great Lakes
  • LocationIllinois
  • Current Vehicle:C-Max SE

Posted 14 March 2018 - 05:39 PM

Did online chat today on owner.ford.com.  I have SYNC2 v 3.6 , since 2013.  Per SYNC update page, nothing for me to do.  Today, Chat assistant told me to ask dealership to update it to v 3.10.  Said that I would have to discuss the cost w/the dealer.  Anyone else had this?



#24 OFFLINE   homestead

homestead

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 499 posts
  • Region:Decline
  • LocationPacific Northwest
  • Current Vehicle:C-Max Hybrid SEL

Posted 14 March 2018 - 07:04 PM

I downloaded 3.8 and then 3.10 off the internet and installed it on my 2013 hybrid.

3.10 works fine for me for several months now.

The version I downloaded was missing the self diagnostics test.



#25 OFFLINE   Redshift

Redshift

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 60 posts
  • Region:U.S. Pacific Coast
  • LocationTacoma, WA
  • My C-MAX's Year:2015
  • Current Vehicle:C-Max

Posted 15 March 2018 - 10:46 AM

I downloaded 3.8 and then 3.10 off the internet and installed it on my 2013 hybrid.

3.10 works fine for me for several months now.

The version I downloaded was missing the self diagnostics test.

I found a version online that has the self diagnostic test using voice control. You can activate it manually which is what I have to do because I installed the version without first, then I found the full version. It won't let me update it.



#26 OFFLINE   jestevens

jestevens

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 286 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • My C-MAX's Year:2013
  • Current Vehicle:C-MAX SEL Hybrid

Posted 15 March 2018 - 11:53 AM

It was always a struggle for me to download updates from the ford site, the last update I can't even remember how I got a copy of the file - I had to really finagle with owner.ford.com site  but did get a copy on a USB stick finally.  It took quite a while to update and did have some nice features but yes, it's Sync 2 - a system that Ford is no longer interested in supporting and if I were them I would have terminated the Microsoft contract with gusto.

 

They want you to buy the new car with Sync 3 - you all might be used to the software development world where it is possible to apply updates on a routine basis but this is a car vendor - computers used to be for the life of the car, under the hood.  They want to treat Sync 3 like any other new model year feature.

 

Apparently the Sync 3 update also involves newer, updated hardware with capacitive touch screen and more powerful CPU in the embedded computer.  There's at least one company I saw someone link to on here that sells retrofit kits, they aren't cheap.



#27 OFFLINE   homestead

homestead

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 499 posts
  • Region:Decline
  • LocationPacific Northwest
  • Current Vehicle:C-Max Hybrid SEL

Posted 15 March 2018 - 04:40 PM

I found a version online that has the self diagnostic test using voice control. You can activate it manually which is what I have to do because I installed the version without first, then I found the full version. It won't let me update it.

I think you can edit one of the files on the flash drive and force it to reload the same version of sync.


  • Redshift likes this

#28 OFFLINE   Redshift

Redshift

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 60 posts
  • Region:U.S. Pacific Coast
  • LocationTacoma, WA
  • My C-MAX's Year:2015
  • Current Vehicle:C-Max

Posted 16 March 2018 - 10:40 AM

I think you can edit one of the files on the flash drive and force it to reload the same version of sync.

I'll look into that. I saw that one of the files is different. I just don't want to brick my car :-) 


  • obob likes this

#29 OFFLINE   Zathrus

Zathrus

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 91 posts
  • Region:U.S. Great Lakes
  • LocationIllinois
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max Hybrid

Posted 16 April 2018 - 05:34 PM

Looks like Ford is indeed abandoning support for Sync 2 users. I received email today from Ford stating Vehicle Health Report for Sync 2 users will be discontinued effective August 1, 2018.  More info available here:

 

https://owner.ford.c...inued-faqs.html

 

Really bad move on Fords part. I'm pretty sure continuing this existing feature would not cost them much money. What will cost them money is people remembering Ford's poor support of Sync 2 when they decide to purchase their next vehicle (from someone other than Ford).


Edited by Zathrus, 16 April 2018 - 05:42 PM.


#30 OFFLINE   homestead

homestead

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 499 posts
  • Region:Decline
  • LocationPacific Northwest
  • Current Vehicle:C-Max Hybrid SEL

Posted 16 April 2018 - 07:19 PM

Here is copy of the email I got today from Ford.

 

We'd like to thank you for registering this email to receive complimentary Vehicle Health Reportsfor your 2013 Ford C-max. We hope that you have enjoyed this service that we've offered over the years to Owners of 2008 - 2016 Model Year FordSYNC®-equipped vehicles. Unfortunately, the necessary decision has been made to discontinue this service and we want to make sure that you're aware of how this impacts your receipt of the reports. Consistent with the Terms & Conditionsin the user agreement and starting August 1st, 2018, this change will result in the following:

  • Vehicle Health Information will no longer be sent through the mobile phone associated with this account
  • Vehicle Health Reports will no longer be sent to this Email
  • Vehicle Health Reports will no longer be available on the Ford Owner website

For more information regarding this change, including alternative ways to obtain Vehicle Health information, please review this Frequently Asked Questionspage on the Ford Owner site.

Again, we appreciate you taking advantage of this complimentary service that we've brought to Ford Owners over the years and want you to know that you can still take advantage of the many technology features available in your vehicle. If you are not already aware of these features, click hereand select the Year, Make, and Model of your vehicle to find out what options are available.

Thank you for being a member of our Ford family and we look forward to our next opportunity to serve you!



#31 OFFLINE   obob

obob

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 709 posts
  • Region:Decline
  • LocationUS
  • My C-MAX's Year:2013
  • Current Vehicle:C-MAX SE

Posted 16 April 2018 - 07:44 PM

Never knew about this.  Is it worth doing ?

 

https://owner.ford.c...-with-sync.html



#32 OFFLINE   howie411

howie411

    New Member

  • C-MAX Hybrid Member
  • 14 posts
  • Region:U.S. Northeast
  • LocationNOVA
  • My C-MAX's Year:2013
  • Current Vehicle:C-MAX

Posted 16 April 2018 - 08:16 PM

My wife got the email for her 2013 CMAX (purchased in 2014) and I got it also for my 2014 FFH (purchased in 2014).  What a slap in the face to remove a feature for cars we haven't even owned for 4 years.



#33 OFFLINE   Plus 3 Golfer

Plus 3 Golfer

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 2,019 posts
  • Region:Decline
  • Location"Valley of the Sun" - AZ
  • My C-MAX's Year:2013
  • Current Vehicle:2013

Posted 16 April 2018 - 09:49 PM

I never saw a value to the VHR.  It seemed to me it was of more value to Ford / dealers as I'd always get reminders that it was time your my oil change and so forth. So, I quit running it years ago.


Edited by Plus 3 Golfer, 16 April 2018 - 09:50 PM.

  • Bill-N, obob and jdbob like this

#34 OFFLINE   Zathrus

Zathrus

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 91 posts
  • Region:U.S. Great Lakes
  • LocationIllinois
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max Hybrid

Posted 16 April 2018 - 10:44 PM

Agree the VHR report was not very detailed.

 

However, the VHR was a quick way to display the Oil Life Monitor (% of life remaining before oil change) for those of us who do not want to mess with OBDII monitors. I assume the OLM feature is unique to Ford. Does anyone know which (if any) OBDII monitors read and display Ford's OLM status?

 

Who knows...maybe Ford will be eliminating the OLM feature as well?


Edited by Zathrus, 17 April 2018 - 07:48 AM.

  • obob likes this

#35 OFFLINE   rjam

rjam

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 196 posts
  • Region:U.S. Pacific Coast
  • LocationUsa
  • My C-MAX's Year:2015
  • Current Vehicle:CMAX SEL

Posted 19 April 2018 - 09:26 PM

Did not know CMAX showed oil life left on any screen. I do run the VHR. Where can I see this info?
Thank you

#36 OFFLINE   cr08

cr08

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 58 posts
  • Region:U.S. Great Lakes
  • LocationColumbus, Ohio
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max E

Posted 20 April 2018 - 10:00 AM

As a 2013 Energi user, I'm also curious about this. Never seen OLM info in my VHR reports and they aren't displayed anywhere else in the vehicle other than retrieving via OBD port.



#37 OFFLINE   Zathrus

Zathrus

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 91 posts
  • Region:U.S. Great Lakes
  • LocationIllinois
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max Hybrid

Posted 20 April 2018 - 08:05 PM

Did not know CMAX showed oil life left on any screen. I do run the VHR. Where can I see this info?
Thank you

   

To my knowledge, Oil Life Remaining does not appear on any in car screen/menu.

 

If your vehicle is registered on Ford Owners site (https://owner.ford.com), and you run VHR, you receive an email summary of VHR which contains Oil Life Remaining. (Note: Per post 29 above, VHR feature is being discontinued effective August 1, 2018)

Attached Files

  • Attached File  OLM.JPG   65.7KB   0 downloads

Edited by Zathrus, 20 April 2018 - 08:08 PM.


#38 OFFLINE   cr08

cr08

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 58 posts
  • Region:U.S. Great Lakes
  • LocationColumbus, Ohio
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max E

Posted 21 April 2018 - 12:30 PM

Interesting. This is all I get on my Energi. If I open up any of the panes it is just the boilerplate over explanation of the systems. Again, a 2013 model.

Attached Files

  • Attached File  VHR.PNG   100.49KB   0 downloads







Custom Search




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy TERMS OF SERVICE ·