Hi everyone. I've owned cars for a lot of years and this is a first for me. On Tuesday my wife and I went to vote and when she went to shut the driver's side door of her C-Max, the lock portion of the handle popped out and fell on the ground. Then when she went to open the door the handle pulled away in her hand! We drove immediately to our dealer who diagnosed the problem as a broken retainer bracket (or similar technical term). We were quoted $600 for the repair.
I appealed to Ford for a goodwill repair but was denied. The car is a MY 2013 and was bought certified pre-owned in 2015; just ticked over 50,000 miles. Any guidance on my options would be appreciated - is this a common issue and is the repair DIY-able? Can I appeal Ford's decision? Is it related to the latch recall that's out there? I haven't come up with much through search on either point.