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Radio won't turn off, change stations, or respond to volume

radio electric problems

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2 replies to this topic

#1 OFFLINE   vascoboy


    New Member

  • C-MAX Hybrid Member
  • 2 posts
  • Region:U.S. Pacific Coast
  • Locationsan francisco
  • My C-MAX's Year:2013
  • Current Vehicle:CMax hybrid

Posted 17 November 2017 - 09:36 PM

anyone else experience this? what a PIA

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#2 OFFLINE   C-MaxJaxon


    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 254 posts
  • Region:Decline
  • LocationUSA
  • Current Vehicle:2013 Ford C-Max SEL

Posted 17 November 2017 - 11:02 PM

A bunch of us had this problem a couple of weeks ago.




I also found someone here with the problem a couple days later.




It's curious that there would be multiple people with the same problem on or around the same day. :headscratch:


After my battery died a couple days later and I jump started it, the problem was gone. But I had the dealer do an APIM software update anyway. You may be able to fix it with a fuse pull or battery disconnect.

  • petemx5 likes this

#3 ONLINE   homestead


    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 515 posts
  • Region:Decline
  • LocationPacific Northwest
  • Current Vehicle:C-Max Hybrid SEL

Posted 01 May 2018 - 02:58 PM

Radio froze up this morning.  Pulled F79 the 15A blue fuse.

This is located under the glove box.  F79 is the lowest 15A fuse on the 3rd row.

Fixed my problem.  There are two plastic catches to squeeze and then remove the cover panel to gain access.

2nd time in 5 years this has happened.




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Edited by homestead, 01 May 2018 - 03:00 PM.

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