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Class action lawsuit MyFordTouch

Class action lawsuit MFT

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9 replies to this topic

#1 OFFLINE   Catmobile

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Posted 24 December 2017 - 01:36 PM

Apologies if this topic has already been started. I have received notice that there is a class action suit against Ford for issues with MyFordTouch for vehicles bought before August 9, 2013. Has anyone else received this? If so, are you planning on staying in or opting out? MF T is pretty awful, I have never been able to get it to recognize my voice commands, for one thing. I know if we win the case the attorneys are paid out of the settlement or by Ford, but what if it goes Ford's way? For the record I have a 2013 that I love, but this is one thing about it that's been a source of frustration.







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#2 OFFLINE   homestead

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Posted 24 December 2017 - 02:48 PM

Haven't received it as yet.  Voice recognition works on ours about half the time.  Sometimes it is

humorous.  Wonder why cars after Aug 9 2013 are excluded?



#3 OFFLINE   Plus 3 Golfer

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Posted 24 December 2017 - 03:08 PM

Here's a link to my post several months ago.

 

"In the documents, Ford engineers fret about the system’s many flaws, calling it “unsaleable.” They describe a later update — cobbled together with the help of Microsoft engineers in the wake of very harsh reviews — as a “polished turd....

 

The 2012 update didn’t win many fans in the engineering department either. In addition to the “turd” comment, another engineer called it “lipstick on a pig.”

 

I haven't got a letter yet but why would you opt out and forgo a possible monetary settlement? IMO a settlement, if any, will be monetary. 

 

What if it goes Ford's way? They've basically stopped supporting Sync 2 now.  Don't expect any additional updates past V 3.10 (about 2 years old).  12M02 is a 5 year extended warranty on MFT Sync which (in my case will expire in 2 days) provides for "free" software installation by dealer of V 3.10.


Edited by Plus 3 Golfer, 24 December 2017 - 03:37 PM.


#4 OFFLINE   Plus 3 Golfer

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Posted 24 December 2017 - 08:27 PM

Haven't received it as yet.  Voice recognition works on ours about half the time.  Sometimes it is

humorous.  Wonder why cars after Aug 9 2013 are excluded?

It may be because Ford provided updates to MFT which "corrected" plantiffs issues after that build date and there were no other plantiffs with the issues / violations of law that the lawsuit alleges.  I believe CSP 12M02 was Ford's response to try to head off the class action suit. 

 

One can read the case filings here.  The "original complaint filling" is about 45 pages. The last ammended complaint is about 160 pages.  The MFT issues are virtually the same ones we discussed here 4-5 years ago.  
 



#5 OFFLINE   cr08

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Posted 24 December 2017 - 09:13 PM

Given what most class actions end up coming to on the consumer end (a very modest financial compensation at best) and the fact that MFT has been improved upon substantially in recent updates, I'm definitely not going to bother pursuing it. Maybe if they were able to get Ford to force an official upgrade to Sync 3 (I think I remember even some Ford engineers mentioning that Sync 2 hardware can potentially be updated to Sync 3 software albeit with some reduced functionality), It'd be worth it. But I highly doubt it and beyond that I think it's moot.

 

Yeah, early versions of MFT were shoddy at best but as of 3.6/3.8/3.10 it has been pretty painless and, at least for me, works as intended without issue. The voice recognition I think largely comes down to some people expecting it to better understand you like Siri or Google Assistant which can understand you if the verbiage isn't 100%. It has to be understood that at this stage the underlying voice recognition system in Sync is a good decade old going back to the original Sync 1. It's not going to be as intuitive as modern voice recognition systems. Understanding the proper verbiage which, by default, Sync will display possible commands on screen, will help tremendously. In all honesty I've had zero issues with the voice recognition when using the proper commands.


Edited by cr08, 24 December 2017 - 09:14 PM.


#6 OFFLINE   markd

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Posted 26 December 2017 - 07:23 PM

I just got a sync update this morning.

#7 OFFLINE   raadsel

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Posted 26 December 2017 - 10:18 PM

I just got a sync update this morning.

 

At the dealer or some other way? And which update?



#8 OFFLINE   markd

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Posted 27 December 2017 - 06:09 AM

In my garage, I have no idea what update.

#9 OFFLINE   fishead924

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Posted 29 December 2017 - 12:21 PM

When I received this notification, it was a real vindication that I'm not crazy, or alone, in my experiences with this glitchy POS. I'm one of those victims with a unit that'll stand a pretty good chance of malfunctioning if sitting in the sun when the temps are in the high 90's. No sound, non responsive touch screen, won't power up. Showed the dealer the various Youtube vids of this happening to others, gave them a printout of the thread on here where an owner had Ford engineers come down to his dealer and diagnose a faulty Audio Control Module as the culprit. Their response, "We can't justify spending hundreds of dollars without diagnosing it ourselves."

 

Well, I finally got the opportunity when it happened on a weekday (because invariably, it did this on a Sat when I was hours away) to drive the 25 mi to the dealer and prove it to them. Showed them what was happening, they agreed it was not my imagination, and then informed me that they had 2 other vehicles they were working on with similar entertainment system issues and I would have to leave it with them. I said "thanks, but no thanks. Because here's what's gonna happen. You're going to turn the car on, and it's going to be working fine." And to prove it, I turned the car off, opened and closed the driver's door, turned it back on and it was all back. Then the rep told me to call corporate and see what they could offer me, and their response was the same sing song I got from the dealer, "Oh no, we've never heard of this happening, there's no service bulletin or notification of this being an issue, go get this resolved at the dealer".

 

At that point, I told the young lady on the phone "Thanks for convincing me to never buy one of your vehicles ever again. If you're in charge of customer relations, you've just done a bang up job. Congratulations". Guess I'll just have to live with this occurring sometimes in the heat of the summer. Ha! Was I wrong.

 

New wrinkle, not temp dependent. This new bug has happened on three occasions, so far. Turn the car off, radio stays on, but the sound only comes out of the speaker on top of the unit. Sounds like one of those transistor radios from back in the day. The only fix at that point is to pop the fuse (and thanks, Ford, for not providing the tweezer tool to pluck that tiny little bastard out!) and reinstall. Radio stays off, back to normal. Now I just leave the panel cover off, and have needle nose pliers at the ready for the next incident.

 

For Ford to deny any problems with this system, yet give an extended warranty on it seems to be quite the contradiction. I guess I'll be happy to get whatever crumbs may come my way in the settlement, if there is one, and chalk it up to lesson learned. Too bad, because I really like this car, and would probably upgrade when the time comes, even though the fantastic mileage I get 7 months out of the year becomes a distant memory when the thermometer drops. Other than needing a front brake job long before the 50K mark, the car's never given me the kind of trouble that would make me regret the purchase. Well, other than the subject of this long winded rant.



#10 OFFLINE   joshg678

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Posted 31 December 2017 - 10:29 AM

I received one of these as well for my 13 escape we had. I’m planning on doing nothing and seeing what happens.






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