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Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


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Loud roar update


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3 replies to this topic

#1 OFFLINE   CassidyB

CassidyB

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 142 posts
  • Region:U.S. Mississippi Valley
  • LocationBirmingham
  • Current Vehicle:2013 C-Max SEL

Posted 17 January 2018 - 04:09 PM

Took 3 weeks to get an appointment at Long Lewis Ford. They took my C-Max and gave me a rental 15 days ago. I called about a week ago to check on the status. Tech leaning towards transmission going bad. Received a call today from Long Lewis Ford Hoover, Alabama. They want the rental back. Their tech has the flu. It will probably be 2 weeks before they can get to my car again. Plus the tech still has two others on the rack ahead of mine. Supposedly my car is ok to continue driving.

They've had my car 2 weeks and the only thing they've done is a test drive and now they want the rental car back.


Currently on the with Ford Customer Service

Can't believe the largest volume Ford dealer in Alabama only has one hybrid tech.

Edited by CassidyB, 17 January 2018 - 04:20 PM.








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#2 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

  • C-MAX Hybrid Platinum Member
  • 3,606 posts
  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 17 January 2018 - 04:25 PM

That is amassing and disappointing that you have to wait. It would be nice if they would order the new trans now so you don't have to wait. :sad:

 

Paul



#3 OFFLINE   Zathrus

Zathrus

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 89 posts
  • Region:U.S. Great Lakes
  • LocationIllinois
  • My C-MAX's Year:2013
  • Current Vehicle:C-Max Hybrid

Posted 17 January 2018 - 11:21 PM

Don't get too discouraged. I experienced similar delays as you are when I had my transmission replaced under warranty 3 months ago. Took 3 weeks to get tranny, then another 2 weeks to install because lead hybrid tech got sick. They wanted an in-experienced tech to take over, but I told them I'd rather wait a bit longer to have experienced lead tech continue when he got well. It's worth the wait...you do not want an in-experienced tech doing this install. Car is now as quiet as the day I bought it new. 


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#4 OFFLINE   CassidyB

CassidyB

    C-Max Hybrid Member

  • C-MAX Hybrid Member
  • 142 posts
  • Region:U.S. Mississippi Valley
  • LocationBirmingham
  • Current Vehicle:2013 C-Max SEL

Posted 22 January 2018 - 08:07 PM

Met with the General Manager, kept my cool and now have the rental until the issue is resolved.

Tech states he hears two different noises coming from the car. That's all I know as of today.

On an odd note my service advisor said that He wanted to send me some information from Ford Motor Company via e-mail...
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