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Foot activated liftgate - two kicks to open?


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52 replies to this topic

#21 OFFLINE   dtorres

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Posted 16 December 2012 - 11:35 AM

I think it's more related to an issue with the latch mechanism than with whether one or two kicks are required.  I have an SE model without the foot activated open/close option but with the power lift gate.  I open and close my liftgate using the button on the key and I've the same problem.  Sometimes after activating the button from the remote (it requires two presses) the liftgate unlocks and opens normally.  Other times is unlocks and pushes out just a little but does not lift up.  I then have to press the button on the key again (two times) and it opens.  Never a problem with closing only with opening.  So I assume the latch is some how binding up.









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#22 OFFLINE   zhackwyatt

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Posted 16 December 2012 - 07:39 PM

I solved it.  When you are just playing with it, it will unlock with one kick.  When you have your hands full, you need two kicks.

 

Seriously though, today was the first time that it required two kicks for me, and I did nothing different than I do when it requires 1 kick.

 

What about the angle the car is parked?  If it's parked downhill a little bit, maybe it's harder for it to open?



#23 OFFLINE   Jus-A-CMax

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Posted 16 December 2012 - 09:07 PM

Unfortunately, it doesn't.  To lock the car, you can either:

1.  Press the lock button on the fob, or

2.  Press the rubber "button" on the outside handle of either driver or passenger door.

 

Spot on. I tried that last night when I gave the keys to my wife to walk into a party and I went out to check the car. Pffffff.....c;mon Ford, this was one thing you could have stolen from the Jaguar XF when you owned it - a very nice to have and convenient feature. Lesson learnt. 

 

So yeah, I agree with the other posters: for locked car - 1 kick to unlock and then 1 more kick to open the gate. I can live with that now that I know whats going on. 

 

Someone start an FAQ for this car, please....


Edited by Jus-A-CMax, 16 December 2012 - 09:10 PM.


#24 OFFLINE   Jeff

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Posted 28 December 2012 - 08:44 AM

I have the "two kick" problem, too.  Sometimes the lift gate opens on the 1st attempt, sometimes not, and this does NOT depend on the doors being locked or unlocked.  My current theory is that this problem may be related to the difference in air pressure, inside the cabin versus outside the cabin.  I say this for two reasons: 1) I had a VW Bug a few years ago and experienced a similiar problem with the hatch.  VW told me that it was related air pressure differences and that there was not much they could do and 2) I have never seen the "two kick" problem if I open a window (thereby equalizing air pressures) before opening the lift gate with the kicking motion.  In any event, I am in contact with Ford Customer Care to see if there is a simple fix and if Ford has recognized this as a broader C-MAX problem.



#25 OFFLINE   Bob999

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Posted 28 December 2012 - 11:28 AM

I am skeptical of the differential pressure theory.  To have differential pressure between the inside of the car and the outside of the car while it is sitting in a stationary position all openings would have to be incredibly well sealed--to a degree that I don't believe exists for air intakes for the climate control system to name just one source.

 

However, a well sealed car can make closing a door difficult and a sell sealed car could provide a bit of resistance for that brief moment before air can rush in around the seals when opening a door (or hatchback) so I can see how a very well sealed car could contribute to this issue--particularly if the obstruction detection mechanism is overly sensitive.



#26 OFFLINE   valkraider

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Posted 28 December 2012 - 01:56 PM

I had the same deal with two VW new beetles. Cracking a window or opening a door would help the hatch shut reliably. If all the doors or windows were closed it would often not click th hatch shut correctly.

I bet the slight vacuum on the initial kick is causing the collision detection to kick in, and stop the opening. But the second kick works because the movement from the first attempt broke the seal.

#27 OFFLINE   BillJ

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Posted 22 January 2013 - 12:18 PM

Has anyone figured out a fix for this problem? I just got my car last week, and I have noticed the same problem:

1) car cold or having sit locked for some time- occasionally needs 2 kicks to open liftgate

2) car recently unlocked- opens with one kick

3) always closes with a single kick

 

Does this have anything to do with the gaskets being too sticky, the car being so well sealed, the latch needing adjustment, or the opening mechanism just not having enough power?



#28 OFFLINE   JohnTrigger

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Posted 22 January 2013 - 01:14 PM

Has anyone figured out a fix for this problem? I just got my car last week, and I have noticed the same problem:

1) car cold or having sit locked for some time- occasionally needs 2 kicks to open liftgate

2) car recently unlocked- opens with one kick

3) always closes with a single kick

 

Does this have anything to do with the gaskets being too sticky, the car being so well sealed, the latch needing adjustment, or the opening mechanism just not having enough power?

 

I experience the same as your 1-3 as well, basically.  Unfortunately, I am not sure anyone has figured out the cause, but probably one of the ones you list.  Who knows.


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#29 OFFLINE   Jeff

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Posted 21 February 2013 - 04:08 PM

Ford dealer told me today that Ford is working on a fix to the 2 kick problem.

#30 OFFLINE   Laurel

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Posted 21 February 2013 - 08:50 PM

I don't see that as a problem i.e.one kick if unlocked and two if locked.  Don't know why they need a fix.



#31 OFFLINE   Adair

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Posted 21 February 2013 - 08:59 PM

Mine is random.....sometimes works perfectly with one click, sometimes it takes 2. It seems to make no difference if the car is locked or unlocked, warm or cold, recently locked/unlocked or not.



#32 OFFLINE   locot

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Posted 21 February 2013 - 10:06 PM

It is designed to work with just one kick. Two kicks is due to too much force detected on the liftgate(due to a tight/sticky seal or overly sensitive obstruction detector). It should open with just one kick.

What's happening is
- one kick opens latch and door try's to open(albeit minutely)
- sensor detects resistance and it immediately stops. ( hence why it doesn't move).
- second kick continues the opening movement.

I also wonder when the car is locked that the gate lifts too soon before the unlocking mechanism finishes opening. . Hence it not opening when car is locked.

Report problem to dealer/ford so that a TSB can be released.

Edited by locot, 21 February 2013 - 10:28 PM.


#33 OFFLINE   TxWally

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Posted 15 March 2013 - 08:29 AM

Unfortunately, it doesn't.  To lock the car, you can either:

2.  Press the rubber "button" on the outside handle of either driver or passenger door.

FYI no need to press. you can just pass your hand close to it . 



#34 OFFLINE   doodlebug

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Posted 24 March 2013 - 08:28 PM

Third way to lock up is to set the interior lock  before closing the door.  The rubber button on the outside seems to have lost its sensitivity and seldom works for me. Also, just squeezing the exterior liftgate handle will unlock and raise the liftgate.



#35 OFFLINE   JohnTrigger

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Posted 25 March 2013 - 07:17 PM

I had the CMax in for the check engine light and asked them to investigate the occasional two kick issue on the liftgate.  They researched it and responded to my complaint with "found engineering is working on a fix to address this issue, and in the meantime they are suggesting to use the key fob".    So, hopefully Ford is working on a fix to this issue.  It doesn't bother me THAT much, but it would be nice for it to work (perfectly) as designed.



#36 OFFLINE   zhackwyatt

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Posted 25 March 2013 - 09:13 PM

I had the CMax in for the check engine light and asked them to investigate the occasional two kick issue on the liftgate.  They researched it and responded to my complaint with "found engineering is working on a fix to address this issue, and in the meantime they are suggesting to use the key fob".    So, hopefully Ford is working on a fix to this issue.  It doesn't bother me THAT much, but it would be nice for it to work (perfectly) as designed.
Word on the street is that there is a software update in the works for this.

#37 OFFLINE   Jus-A-CMax

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Posted 26 March 2013 - 02:35 AM

Word on the street is that there is a software update in the works for this.

There is...as my meeting with the Ford engineers in Irvine, they told me that the sensor is actually asleep which is why its one kick, 2 kick...not opening today dear, kinda day  ;) 

 

I have this as an open issue with Galpin Ford as well.


Edited by Jus-A-CMax, 26 March 2013 - 02:36 AM.


#38 OFFLINE   leenanj

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Posted 26 March 2013 - 10:06 AM

The two kicks to open the rear hatch was one of my little annoyances with my C-Max.

Whether it was locked or unlocked it usually took two stabs to open.

This was a simple adjustment that I performed the second day I owned the C-Max and now always open with one kick.

The two rubber bumpers on the underside of the rear hatch are adjusted all the way out from the factory and need to be adjusted in.

To gain access to the adjusting screws the plastic caps have to be removed.

I slid a putty knife under one side and they popped right off.

Next loosen the screw (star bit) and slide the bumper back half way, about 1/4 inch should do it.

Now when the hatch opens you here the motor release the lock and it rises, no more pop and stall.

 

 

Update on this post:

I think I spoke to soon, the wife says it still takes two kicks when its locked to open the rear hatch.

Since the C-Max is her main drive I thought it was fixed. Looks to be something other

than an adjustment.


Edited by leenanj, 26 March 2013 - 12:25 PM.


#39 OFFLINE   Edsel

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Posted 26 March 2013 - 10:25 AM

The two kicks to open the rear hatch was one of my little annoyances with my C-Max.

Whether it was locked or unlocked it usually took two stabs to open.

This was a simple adjustment that I performed the second day I owned the C-Max and now always open with one kick.

The two rubber bumpers on the underside of the rear hatch are adjusted all the way out from the factory and need to be adjusted in.

To gain access to the adjusting screws the plastic caps have to be removed.

I slid a putty knife under one side and they popped right off.

Next loosen the screw (star bit) and slide the bumper back half way, about 1/4 inch should do it.

Now when the hatch opens you here the motor release the lock and it rises, no more pop and stall.

Brilliant idea.  My rear hatch is slightly higher on the drivers side anyway.  Going to try this when I get home this evening.



#40 OFFLINE   fishead924

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Posted 06 April 2013 - 02:35 PM

I was at the dealer yesterday picking up my plates, and wouldn't you know it, every time the salesman tried it with doors locked the damned thing opened on the first try. Got back home and it takes me two kicks when locked.  :banghead:








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