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Road pattern caused strut failure at 55 MPH!


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9 replies to this topic

#1 OFFLINE   kyledamron

kyledamron

    C-Max Hybrid Member

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  • 117 posts
  • Region:U.S. Great Lakes
  • LocationOhio
  • My C-MAX's Year:2017
  • Current Vehicle:Energi Titanium

Posted 06 December 2018 - 03:03 PM

While driving to an appointment in Cleveland, I was driving on I-77 northbound on a section of pavement where it dips down between the various bits. Crossed the bridge and hear a loud bang, followed by vibration and rattling. It was one of the scariest moments of my life.

Stopped the car as soon as possible and turned around to go home after trying to find the issue. Took it to my dealer and they called within 30 minutes of me dropping it off. The right rear strut/shock snapped. It completely collapsed with no warning or anything. 

Was in contact with the DOT who said it is in the city so I have to file a claim with them.

 

$615 later and waiting to see if I'll be able to get it reimbursed.









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#2 OFFLINE   ptjones

ptjones

    C-Max Hybrid Member

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  • Region:U.S. Southern Atlantic
  • LocationNewnan, GA
  • My C-MAX's Year:2013
  • Current Vehicle:2013 C-MAX SEL

Posted 07 December 2018 - 11:17 AM

While driving to an appointment in Cleveland, I was driving on I-77 northbound on a section of pavement where it dips down between the various bits. Crossed the bridge and hear a loud bang, followed by vibration and rattling. It was one of the scariest moments of my life.

Stopped the car as soon as possible and turned around to go home after trying to find the issue. Took it to my dealer and they called within 30 minutes of me dropping it off. The right rear strut/shock snapped. It completely collapsed with no warning or anything. 

Was in contact with the DOT who said it is in the city so I have to file a claim with them.

 

$615 later and waiting to see if I'll be able to get it reimbursed.

How many miles do you have on your CMAX?

 

Paul



#3 OFFLINE   kyledamron

kyledamron

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  • Region:U.S. Great Lakes
  • LocationOhio
  • My C-MAX's Year:2017
  • Current Vehicle:Energi Titanium

Posted 07 December 2018 - 02:21 PM

79k



#4 OFFLINE   ptjones

ptjones

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  • Current Vehicle:2013 C-MAX SEL

Posted 07 December 2018 - 03:03 PM

No chance it would be covered under warranty?

 

Paul



#5 OFFLINE   kyledamron

kyledamron

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  • LocationOhio
  • My C-MAX's Year:2017
  • Current Vehicle:Energi Titanium

Posted 08 December 2018 - 09:38 AM

Which warranty? I'm not sure I'd have a warranty for struts?



#6 OFFLINE   ptjones

ptjones

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  • Current Vehicle:2013 C-MAX SEL

Posted 08 December 2018 - 11:52 AM

I couldn't find anything either.

 

Paul


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#7 OFFLINE   pianewman

pianewman

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  • Region:U.S. Southern Plains
  • LocationFort Worth, TX
  • My C-MAX's Year:2013
  • Current Vehicle:$16,000

Posted 21 December 2018 - 10:26 PM

"...right rear strut/shock snapped..." Did you see the damaged part? I can't imagine the piston rod snapped, thinking either the top or bottom attaching points broke. 

79k miles/5 years, in the "rust belt" makes me wonder if there was rust involved.

 

As for getting any municipality to pay for the repair: go for it, but you're probably wasting your time. 79k miles/5 years...



#8 OFFLINE   kyledamron

kyledamron

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Posted 22 December 2018 - 05:55 PM

You'd be correct. They said it split from the connecting point. And I've never had a rear strut replaced. Ever. On any of my cars. Several of them much older. And it wasn't rusty at all.

The only rust on my car are the door jambs and the things in the back wheel? Wheel hubs?



#9 OFFLINE   pianewman

pianewman

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Posted 22 December 2018 - 10:28 PM

Did you actually SEE the broken part? I can't wrap my head around any vehicle in the rust belt, 5 years, w/o rust in parts of the undercarriage. Usually pot-metal screws/bolts./clamps holding fuel/brake lines, etc, also weld points of shocks/struts. 

I'm not messing with you, just curious. 



#10 OFFLINE   kyledamron

kyledamron

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Posted 23 December 2018 - 06:36 AM

No, didn't see the broken part directly. They said that the strut broke from the mounting points.








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