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Road pattern caused strut failure at 55 MPH!


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While driving to an appointment in Cleveland, I was driving on I-77 northbound on a section of pavement where it dips down between the various bits. Crossed the bridge and hear a loud bang, followed by vibration and rattling. It was one of the scariest moments of my life.

Stopped the car as soon as possible and turned around to go home after trying to find the issue. Took it to my dealer and they called within 30 minutes of me dropping it off. The right rear strut/shock snapped. It completely collapsed with no warning or anything. 

Was in contact with the DOT who said it is in the city so I have to file a claim with them.

 

$615 later and waiting to see if I'll be able to get it reimbursed.

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While driving to an appointment in Cleveland, I was driving on I-77 northbound on a section of pavement where it dips down between the various bits. Crossed the bridge and hear a loud bang, followed by vibration and rattling. It was one of the scariest moments of my life.

 

Stopped the car as soon as possible and turned around to go home after trying to find the issue. Took it to my dealer and they called within 30 minutes of me dropping it off. The right rear strut/shock snapped. It completely collapsed with no warning or anything. 

 

Was in contact with the DOT who said it is in the city so I have to file a claim with them.

 

$615 later and waiting to see if I'll be able to get it reimbursed.

How many miles do you have on your CMAX?

 

Paul

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  • 2 weeks later...

"...right rear strut/shock snapped..." Did you see the damaged part? I can't imagine the piston rod snapped, thinking either the top or bottom attaching points broke. 

79k miles/5 years, in the "rust belt" makes me wonder if there was rust involved.

 

As for getting any municipality to pay for the repair: go for it, but you're probably wasting your time. 79k miles/5 years...

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