eostrike

$515 is highway robbery.

In this thread I have mentioned what Ford pays and what the owner pays. Basically the owner will purchase the modem upgrade kit (~$330.00 plus tax) and Ford will install it free of charge as long as your vehicle is one that qualifies for this recall.

That is a bummer. It looks like 2013 is not included in this recall.

I had taken my car back to Ford 3 days after the installation of the 4G modem. At noonish I looked at the app and I had the activate button and the recall notice in the Ford Pass app was now gone. Ford Dealership said they had not done anything with the vehicle when it started working. So, either they did miss a step and are not fessing up to it, or Ford support may have fixed it on their end as I had an open ticket with the Ford Pass support team or maybe it just took 72 hours for everything on Ford's end to synchronize. Mine has been working fine since then but I do not know what really fixed it.

All this means is your car will be sitting in the back lot until they get to it. I was in and out in 3 hours and this included an oil change. The update is fairly easy, remove one module and antenna and plug the new one and reroute the new antenna and then do some type of programming in the car. You will most likely not get a loaner as this is not a typical recall. Ford is doing all of us a favor by putting it in for free as long as we purchase the parts. It is not the fault of Ford that the phone carriers are shutting down 3G next year.

From what RobertT was quoted in Canada that translates to $370.78 US Dollar. That is still pretty pricy if it does not include taxes. Mine out the door here in California was $350.00 taxes included.

The maximum charge level in Ford Pass unfortunately does not do anything with the CMAX. As cr08 mentioned it will probably not work. I have had my maximum charge level set at 100% and it started at 20 mile charge and after a few days of driving my vehicle I am back down to 14 miles per charge based on my driving habits. Maybe if you lower it from 100% it will charge less but keeping at 100% does not fully charge it as these cars are designed for adaptive charging. I am not sure why Ford would have a feature in the Ford Pass app that does not work with our cars. They should have the app set up where it knows each vehicles capabilities and only shows those options that are available. The Ford Pass app continues to work just fine with the exception of the value charge times.

Thanks for this info. Mine had every possible option for the 2017 Energi C-Max so if dual climate was an option I am sure I have it. Can't say I ever used it though as I generally drive alone :-).

Thanks for sharing your screen shot. Yours most likely shows to use Ford Pass as the 3.4 update is for 4G users even though you are still on 3G. My point was that they should have updated it in the vehicles software to reflect that Ford Pass should be used rather than MFM which no longer works with 4G. Not a big deal just should have corrected when doing what ever programing to the vehicle they may have done. Change of topic - Does the climate setting work on your screen after you updated to the unofficial 3.4 version?

The dealer did tell me that they had to program something in the vehicle to make the 4G work. If they are going to make an update they need to do it 100%. I am just listing out what I have noticed. Yes I am on version 3.0. I was going to update to the unofficial version 3.4 about a month ago, already have Cyanlabs built on my USB stick but did not want to do it before the 4G upgrade in the event something did not work. Now that I have the 4G update I will wait to hear from others if they had success updating to 3.4 after installing the 4G modem.

With value charges erroring out it does in fact add them to the vehicle. It would not allow me to change them in the app if I wanted to make changes. I even tried to delete the value charge times from the app but it will not successfully delete them. So I went to the vehicle to delete the value charge time which I set from the app and it does not let you delete from the vehicles screen. It tells you on the screen to use the My Ford Mobile app to manage profiles however you can no longer use this app once migrated to 4G. Ford will need to work out all these bugs for sure in future updates. In my opinion they pushed this update before having it fully tested.

When I got home from the dealer yesterday and turned off my vehicle it said my next charge will be 20 miles. I was pleased with that as I have been averaging 12 to 14 miles on each charge for some time now as this vehicles charging system is adaptive and learns your driving habits and charges to a little over what it predicts you will be using on your next drive. When I woke up this morning the vehicle did in fact charge to 20-mile range. I went to the market and back and it showed that my next charge will now be 18 miles which it was when completed. I was hoping that they removed this adaptive learning because in the Ford Pass app you can tell it a percentage that you want to charge the vehicle from 50% to 100% in 5% increments. I do not think My Ford Mobile app had the ability to select a charge percentage. I will not know if this is the case or not until I have had a few more charges. I suspect that nothing has changed with the adaptive learning and that maybe mine charged to 20-mile range after they reprogrammed the cars computer when installing the new modem as my driving history may have been erased. For me I am unable to set up any preferred charge times as it keeps erroring out. In the update bulletin it does state that for the Ford Focus Electric owners only this will not work until Summer 2022. Maybe this applies to CMAX as well. Their GPS locator for when trying to set up my preferred charge times thinks I am parked at my neighbors house. Hopefully this gets resolved with the update for the preferred charge times in the next 6 months. My Ford Mobile app always showed me parked at the correct address. The Ford Pass app seems to be more responsive and opens and refreshes much faster than it ever did with the My Ford Mobile app. After all the hoopla I had been through with this upgrade I am pleased with the results so far. There are a few hiccups but with anything new this will get ironed out in due time. I have included two pictures of the preferred charge times, one that shows it erroring out and the other showing that we can now select the charge percentage. I might be wrong, but I do not think that was an option with the previous app. I can no longer access that APP to verify.

I only asked above as the dealer told me that they had only one 4G upgrade a week before mine and it was also a CMAX. Thought it may have been you since you paid for your earlier than I did. Let us know how your upgrade turns out when you get some time after the install has completed.

Last update pertaining to my 4G upgrade: As mentioned on an earlier post I had dropped my car back at Ford yesterday morning. They were not going to be able to look into it till today, Tuesday. This morning I opened up the Ford Pass app and it was still not working. At noon today I opened it again and it was not showing the Activate Vehicle button and the recall in the upper left corner of the app for the 3G to 4G was now gone, meaning the upgrade was complete. I then called the dealer to see if they were working on my car. The service advisor had advised me that the car was in the techs bay but he has not touched the car yet. He mentioned that they contacted their Ford support to see what can be done. While sitting at my house the service advisor went to my car and I performed the activate from home, he saw a confirmation prompt on my Navigation screen and accepted it. We then tried the remote features and they are now working. So, either if really took from Saturday afternoon until Tuesday afternoon for the Ford system to realize my car was not on 3G anymore, or the email that the ford tech sent to their help desk maybe fixed it, or I had a ticket created with Ford support yesterday however they said it would take up to 5 days to hear back. Not really sure how it started but everything is functioning properly now three days later. For me this upgrade did not go as planned but in the end I can call this complete. I have included a few new screen shots. I would highly suggest that anyone who upgrades to the 4G perform the Ford Pass activation before leaving the dealership. Lastly, cr08 was correct and this 4G upgrade does not included any Wi-Fi Hotspot (not really necessary) nor any other paid services.

Pretty much the app will allow you to lock/unlock and remote start your vehicle. For me I have never used these features. It should also show you your charge times and let you know when the charge is complete. These are features that I do use. The 4G modem in current vehicles have Wi-Fi hotspot I believe and with a monthly cost. I would never pay for this feature when I can tether my phones to my tablets or laptop. I can not comment if this 4G update will give this feature as an option or if it was left out. There are other paid features I believe, none I can comment on and none that I personally would pay for as a monthly service.