2018 C-max radio issue

[Quistrat]

Hi all, I’m experiencing an issue on a 2018 C Max radio. 8” single CD player. the problem happened gradually. First the radio would completely shut down but would start working again after the car was shut down for a bit. This started happening more rapidly for a couple of weeks, then the radio stopped working completely. Now the radio will not power up at all. I’ve removed the radio and tested the power, it appears as if I have power to the radio but still nothing at the radio. Has anyone experienced this issue? Any thoughts on what the issue could be? Could this be a sync issue? I cannot master reset the radio as it will not power on. Thanks

[theasset]

I realize this is an ancient(ish) topic and you might have already fixed this (or sold the car!) by now, but I wanted to suggest swapping out the fuse(es) for the radio, while also checking to see if the existing one(s) are seated properly etc. This sounds a lot like an issue I had with a previous car where general use had caused the fuses for the radio to shake loose.. at first the perfomance was sporadic, then it stopped working altogether, much like your own issue. I was able to simply reseat the fuses and I was up and running again.