spkehl Posted August 13, 2013 Report Share Posted August 13, 2013 I just had my car in for the headliner recall. I asked them to install the MFT updates since mine was still at 3.13. They refused saying they can only apply updates when their computer system tells them they can. They said those updates weren't showing up under my VIN number. Has anyone out there had the same problem with their dealer or know of a way to get the updates made available from Ford? Thanks Stephen Quote Link to comment Share on other sites More sharing options...
mtb9153 Posted August 13, 2013 Report Share Posted August 13, 2013 I just had my car in for the headliner recall. I asked them to install the MFT updates since mine was still at 3.13. They refused saying they can only apply updates when their computer system tells them they can. They said those updates weren't showing up under my VIN number. Has anyone out there had the same problem with their dealer or know of a way to get the updates made available from Ford? Thanks StephenStephen sounds like a weird dealership, never heard of such a thing. But I can understand from their perspective if it doesn't show on the records then they can't get paid for the work through the factory unless you pay for it. ;) Quote Link to comment Share on other sites More sharing options...
spkehl Posted August 13, 2013 Author Report Share Posted August 13, 2013 They won't even let me pay for it..... Quote Link to comment Share on other sites More sharing options...
slampro Posted August 13, 2013 Report Share Posted August 13, 2013 Enter your vin # here http://www.etis.ford.com/ Click vehicle and enter vin. It will show you updates for your car. Also check your Sync account, and it will tell you about the Sync update. Is there another dealer nearby that you can call? Quote Link to comment Share on other sites More sharing options...
obob Posted August 13, 2013 Report Share Posted August 13, 2013 (edited) I think Ford software is a bit clunky or the service guys are a bit clunky. My dealer twice told me the calibration and headliner was not reported as available and until I told him it was via the web, the site mentioned below, he did not find that it was OK to do. But when I told him it shows up on etis and told him the numbers of the updates that it reads out, he said oh yea there it is. Now if it doesn't come up on etis, then there might be another problem. Is it possible that the update was already done when you came in to do something else ? Enter your vin # here http://www.etis.ford.com/ Click vehicle and enter vin. It will show you updates for your car. Also check your Sync account, and it will tell you about the Sync update. Is there another dealer nearby that you can call? Edited August 13, 2013 by obob Quote Link to comment Share on other sites More sharing options...
Bill-N Posted August 13, 2013 Report Share Posted August 13, 2013 Enter your vin # here http://www.etis.ford.com/ Click vehicle and enter vin. It will show you updates for your car. Also check your Sync account, and it will tell you about the Sync update. Is there another dealer nearby that you can call? Then print out the page and take it with you. Quote Link to comment Share on other sites More sharing options...
mtb9153 Posted August 13, 2013 Report Share Posted August 13, 2013 They won't even let me pay for it.....Very weird a dealer refusing $$$ Quote Link to comment Share on other sites More sharing options...
spkehl Posted August 13, 2013 Author Report Share Posted August 13, 2013 I think Ford software is a bit clunky or the service guys are a bit clunky. My dealer twice told me the calibration and headliner was not reported as available and until I told him it was via the web, the site mentioned below, he did not find that it was OK to do. But when I told him it shows up on etis and told him the numbers of the updates that it reads out, he said oh yea there it is. Now if it doesn't come up on etis, then there might be another problem. Is it possible that the update was already done when you came in to do something else ?It hasn't been done since I still have the A3 navigation SD card and syncmyride.com says the current version is 3.13. It is not showing up on etis when they enter my vin. I asked if they could see if the update had already been marked as applied and he said no. They have no way of knowing. Quote Link to comment Share on other sites More sharing options...
armoredsaint Posted August 13, 2013 Report Share Posted August 13, 2013 find a new dealer, the first one i went to was incompetent - sad fact is i wasn't surprised. Quote Link to comment Share on other sites More sharing options...
Jus-A-CMax Posted August 14, 2013 Report Share Posted August 14, 2013 Hey, sometimes etis is a wee bit slow. Mine showed nothing. Take it to a reputable and BIG dealer, I never have Galpin refuse anything and they even took the time to trace my GPS module issue for 3 days eventually replacing the module - for that I had no problem dropping the boyz some nice beers :) Quote Link to comment Share on other sites More sharing options...
Testdriver Posted August 14, 2013 Report Share Posted August 14, 2013 The MFT update does not appear on Etis for me, but it does on support.ford.com. There are downloads and instructions for you to self in stall, but it does require a 2 GB+ USB memory stick. Quote Link to comment Share on other sites More sharing options...
Noah Harbinger Posted August 14, 2013 Report Share Posted August 14, 2013 Very weird a dealer refusing $$$ Maybe offer beer instead? Quote Link to comment Share on other sites More sharing options...
ceemax71 Posted August 14, 2013 Report Share Posted August 14, 2013 The MFT update does not appear on Etis for me, but it does on support.ford.com. There are downloads and instructions for you to self in stall, but it does require a 2 GB+ USB memory stick.Beware that if you are still on MFT 3.13, the dealer will need to update the PCM module to the latest calibration before MFT can be updated to version 3.51 or 3.62. See this link. mtcmax 1 Quote Link to comment Share on other sites More sharing options...
Wingrider01 Posted August 15, 2013 Report Share Posted August 15, 2013 The MFT update does not appear on Etis for me, but it does on support.ford.com. There are downloads and instructions for you to self in stall, but it does require a 2 GB+ USB memory stick. the 3.6 is a end user installed update so it does not show up on ETIS, 3.5.1 is a dealer installed update so it will show up on ETIS. 3.5.1 is required to installed 3.6 Quote Link to comment Share on other sites More sharing options...
spkehl Posted August 15, 2013 Author Report Share Posted August 15, 2013 the 3.6 is a end user installed update so it does not show up on ETIS, 3.5.1 is a dealer installed update so it will show up on ETIS. 3.5.1 is required to installed 3.6 Currently 3.5.1 does not show up on ETIS for my car. I bought the car used from the dealer, so I do not know the service history. I don't know if it has ever shown up on ETIS for my car or if was not applied properly and marked completed. The dealer said there is no way to tell. I guess I am stuck until another update comes up on ETIS. Quote Link to comment Share on other sites More sharing options...
Bill-N Posted August 15, 2013 Report Share Posted August 15, 2013 Currently 3.5.1 does not show up on ETIS for my car. I bought the car used from the dealer, so I do not know the service history. I don't know if it has ever shown up on ETIS for my car or if was not applied properly and marked completed. The dealer said there is no way to tell. I guess I am stuck until another update comes up on ETIS. ETIS will show uninstalled fixes (iirc). Check syncmyride.com for installed fixes. Look in "show update history" or some such. Quote Link to comment Share on other sites More sharing options...
salsaguy Posted August 15, 2013 Report Share Posted August 15, 2013 didn't they add the power flow car diagram on the big screen in 3.5.1 ??if so you can tell that way. would be nice to have a menu option to get tothe" About MFT" info, like you would be able to check version number on your software on your home PC. Quote Link to comment Share on other sites More sharing options...
spkehl Posted August 15, 2013 Author Report Share Posted August 15, 2013 syncmyride.com shows the only version my car has had is Gen2 - V3.1.3. Quote Link to comment Share on other sites More sharing options...
Laurel Posted August 15, 2013 Report Share Posted August 15, 2013 Spkehl you might want to email a Ford customer service person. I haven't done any updates on our SEL yet (waiting for October servicing to do everything), but I did have trouble with our dealership over them saying none of the updates were showing on their computer. They were quite curt and unhelpful saying I would get a letter notifying me and they could do nothing until then. I emailed Ford Canada including my VIN and explained the situation to them. Someone wrote back saying my car was due for all the updates (just as I thought) and if I had anymore trouble to have the dealership contact him and he left contact info. In the mean time I did get two letters for the MFT 3.5.1 and the hands free lift gate upgrade. However, about two weeks ago I stopped in to ask the dealership whether they had any info about doing the fuel economy upgrade on my car. I think my VIN got flagged or something as they rattled off all the upgrades including the power train one and were very forth coming. This was totally different from their usual answers to my questions. So I did have the impression that emailing Ford Canada lit a fire under their butts. Worth trying the same thing only using the US Ford site. Quote Link to comment Share on other sites More sharing options...
spkehl Posted August 15, 2013 Author Report Share Posted August 15, 2013 Spkehl you might want to email a Ford customer service person. Laurel, thanks for the response. I did message Ford last night through their website. Please keep your fingers crossed for me that Ford fixes the problem. Quote Link to comment Share on other sites More sharing options...
spkehl Posted August 15, 2013 Author Report Share Posted August 15, 2013 Does anyone ever get the feeling Ford doesn't have a clue what is going on? I received the following emails within minutes of each other: #1: Stephen,Thank you for your email in regards to your software update. Your vehicle shows that the Gen 2 3.1.3 has been installed successfully. This is the latest update available for this 2013 C-Max with MyFordTouch.We do apologize for the inconvenience. If you are unable to confirm the update on the Sync My Ride website, you may run a Vehicle Health Report from within the vehicle. The Vehicle Health Report will confirm that the update has been successfully installed. If you have any further questions or concern’s you can contact us at 1-800-392-3673 option 1 then option 3. We are open Monday through Saturday - 8:30AM - 9:00PM EST and Sunday - 10:30AM - 7:30PM EST. Sincerely, KellenFord Motor CompanySYNC Support Center***************************************************************************************#2 Ford Motor Company P.O. Box 1904 Dearborn, MI 48121 SXXXXX KEHL XXXXXXXXXXXXXXXXXX WOODWAY, TX 76712 Your Vehicle Identification Number: XXXXXXXXXXXXXXXXXXXXRE: Enhancements to support.ford.com and MyFord Touch® Software Dear SXXXXXXX KEHL, At the Ford Motor Company, we’re constantly striving to go further – in everything from design and engineering to the ongoing enhancement of vehicle technologies. It is in this spirit that we are pleased to announce our latest MyFord Touch® software version 3.6 (v3.6). With v3.6, we have taken steps to enhance and improve system performance and phone connectivity. This software update will be available in August. Please contact your dealer to schedule installation. We also recently launched an all new website at www.support.ford.com. This cutting-edge resource provides a one-stop shop to get questions answered, watch how-to videos, manage your SYNC®account and a whole lot more. Online content can be accessed from all your devices (computer, tablet and phone). To be notified of future software updates, log in or register at support.ford.com to access your SYNC®owner account, then click on your name to set up your Owner Profile Information in “Account Settings.” Future software updates will also be available for download by using a USB drive. Email #2 does give me hope that they may at sometime this month upgrade my car Stephen Quote Link to comment Share on other sites More sharing options...
Laurel Posted August 15, 2013 Report Share Posted August 15, 2013 I'm not impressed. But I have not been impressed whenever I have asked our dealership questions. There is more information on this forum than I have ever received at the dealership. I think it is only once that I have walked away from the dealership and not felt pissed off. I am not sure how Ford can keep tabs on their dealerships and make sure they don't mar Ford's reputation further. spkehl 1 Quote Link to comment Share on other sites More sharing options...
spkehl Posted August 17, 2013 Author Report Share Posted August 17, 2013 After talking to Ford twice, I now have a notice to take my car to take my car to the dealer for an upgrade to 3.6! Quote Link to comment Share on other sites More sharing options...
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