MadManMoon Posted June 21, 2013 Report Share Posted June 21, 2013 Model: C-MAX Hybrid SEL (302A) Original Estimate: 6-8 weeks Current Estimate: Scheduled to Week (7/29/2013) Ordered at Dealer: 5/18/2013 Order Placed at Factory: 5/24/2013 VIN: 6/14/2013 Window Sticker Available: TBD Build Date: TBD Actual Delivery: TBD State: MD (dealer in VA) Quote Link to comment Share on other sites More sharing options...
MadManMoon Posted June 28, 2013 Report Share Posted June 28, 2013 (edited) Model: C-MAX Hybrid SEL (302A)Original Estimate: 6-8 weeksCurrent Estimate: Scheduled to Day (7/11/2013)Ordered at Dealer: 5/18/2013Order Placed at Factory: 5/24/2013VIN: 6/14/2013Window Sticker Available: 6/28/2013Build Date: 7/11/2013ETA: 7/29/2013Actual Delivery: TBDState: MD (dealer in VA) Edited June 28, 2013 by MadManMoon Quote Link to comment Share on other sites More sharing options...
ScubaDadMiami Posted June 28, 2013 Report Share Posted June 28, 2013 Start thinking August 1. If it comes earlier than that, you'll be happy. (It probably will arrive a little sooner, but you will be happier if you expect later.) Quote Link to comment Share on other sites More sharing options...
MadManMoon Posted June 28, 2013 Report Share Posted June 28, 2013 That's what I'm hoping - like I said in the other thread, I have the $750 brochure rebate that expires August 3, so any day before that would be fantastic. Dealer currently shows an ETA of July 29, so we'll see! Quote Link to comment Share on other sites More sharing options...
spyburn Posted June 28, 2013 Report Share Posted June 28, 2013 Model: C Max Hybrid SELOrdered: 4/30/2013Promised: 6-8 weeksVIN: Received VIN 5/16. Window sticker not yet available. RatsBuild Date: TBDActual Delivery: TBDState: TXBuild Date 6/17Arrived at dealer 6/28Waiting on window tint to pick up on 7/1/2013!!!!!!! ScubaDadMiami 1 Quote Link to comment Share on other sites More sharing options...
slampro Posted June 29, 2013 Report Share Posted June 29, 2013 I emailed the dealer yesterday asking if we have a vin for our Cmax that is scheduled to be built on 7/15. This is the response I got. " Hey Mark, The VIN is issued the day the vehicle is invoiced and built. The build date is still scheduled for 07.15 and nothing has changed since the last time I checked the order, everything seems to be moving along as scheduled. It is possible a VIN may be available as early as the 14th depending on what shift it is scheduled to be built during. But unless the production date is moved up, the VIN# won't be available before then. I will keep monitoring the order and advise you of any changes. If you don't hear from me it means nothing has changed. As soon as I get a VIN# for the unit, I will email it to you. Thanks and have a great weekend!" Quote Link to comment Share on other sites More sharing options...
MadManMoon Posted June 29, 2013 Report Share Posted June 29, 2013 "The VIN is issued the day the vehicle is invoiced and built." The input from many, many users here, including myself above, seem to contradict that particular statement. Might want to find someone else at that dealership that will help you. If you have a Twitter account, I've found that contacting the Ford Service account (@FordService) will yield you near-immediate results (the account is monitored Monday-Friday from 8AM to 8PM Eastern). You can send them a Direct Message (DM) if you don't want to broadcast your order number/VIN to all of Twitter. Just give them your order number and dealer code and they can look up the VIN for you. slampro 1 Quote Link to comment Share on other sites More sharing options...
slampro Posted June 29, 2013 Report Share Posted June 29, 2013 He is the sales manager at the dealer. I have told him in the past that I have been in contact with other people who have also ordered via this forum. I am going to send him an email telling him that I have seen information to the contrary. Not only on the Cmax forum, but other Ford model forums as well. Others seem to be able to get their vin numbers weeks before the build date. Quote Link to comment Share on other sites More sharing options...
slampro Posted July 1, 2013 Report Share Posted July 1, 2013 (edited) The input from many, many users here, including myself above, seem to contradict that particular statement. Might want to find someone else at that dealership that will help you. If you have a Twitter account, I've found that contacting the Ford Service account (@FordService) will yield you near-immediate results (the account is monitored Monday-Friday from 8AM to 8PM Eastern). You can send them a Direct Message (DM) if you don't want to broadcast your order number/VIN to all of Twitter. Just give them your order number and dealer code and they can look up the VIN for you. Thanks for the Twitter reminder. I read that somewhere else but I guess I forgot about it. I contacted them today and they said it has an eta to dealer of 8/15. Waiting to see if they have info on the vin. Thanks! Update : Got a second response from @Fordservice on twitter. They have given me a vin number. I have emailed the dealer (included the vin #) questioning his statement that the vin is issued on the day of build. Waiting for response. Edited July 1, 2013 by slampro MadManMoon 1 Quote Link to comment Share on other sites More sharing options...
MadManMoon Posted July 1, 2013 Report Share Posted July 1, 2013 I hate to say it, but it sounds like your dealer simply didn't want to be bothered. They have access to the same system the Ford Twitter folks do, and they easily could have produced that info. Wonder how the dealer will respond to your email?! Quote Link to comment Share on other sites More sharing options...
slampro Posted July 1, 2013 Report Share Posted July 1, 2013 (edited) Below is the email I sent him along with the response.... My email: "I don't quite understand. As you know I have been in contact with others that have ordered a Cmax. I know of two people who have ordered as much as 2 weeks after us. They both say they have a vin number issued, and an eta. Build dates one is the 11th, the other said theirs is scheduled for the same day as ours . I don't think they have any reason to be lying, nor do I think you are. Searching past posts from people who have ordered, going back to Jan. of this year, there are many posts of others having a vin 2 weeks or even more before the build. I have been to and visited many many forums for Ford cars. I have been on the FEH, F150, Ranger, Cmax and even Mustang owners forums. On those forums there are ordering/tracking threads. I don't understand why on all of those forums people are reporting getting a vin number as much as a month before the actual build. After talking with some of the other owners, they informed me about @Fordservice on Twitter. I Sent a private Twitter message to Fordservice. They have told me that my ETA to dealer is 8/15. They have also given me a vin number of xxxxxxxxxxxxxx. Ford could do a much better job at allowing customers to track their build. I can track a $10 book order from Amazon, much better and easier than a $30,000 car. " Response: "Mark, I completely understand your frustration in this matter. It is possible that they are checking directly with Ford the way you did. I cannot confirm the VIN# you have given me as of yet through my system as being yours, however if that is the information Ford gave you, I would have no reason to doubt it. Rest assured, everything I have told you in this process is the truth. I have no reason to be untruthful to you or anyone else. I can only provide you the information Ford provides the dealership. I believe it to be a bit premature for them to have already given you a dealer ETA, especially with the transit issues Ford is currently facing, however that information did come from them. I would not bet money on that ETA at this point before the unit is even produced. But then again, that is your choice. You can search the vehicle threads and obtain whatever information you wish. I will only give you information that comes to me through official Ford Motor Co. channels. I have sent an inquiry to Ford and forwarded them a copy of your email. As soon as they respond to my request, I will be in contact with you." Update: Got an email today 7/3. Dealer verified vin # . Edited July 3, 2013 by slampro Quote Link to comment Share on other sites More sharing options...
ScubaDadMiami Posted July 2, 2013 Report Share Posted July 2, 2013 I am willing to bet that you can go register on the Ford Owners Web Site, using that VIN. If that works, then it sounds like someone at your dealer doesn't know what he or she is doing. If that's the case, it is probably best to just let it go. You want to keep them working with you to conclude your purchase. No point in throwing it in the dealer's face. Quote Link to comment Share on other sites More sharing options...
slampro Posted July 2, 2013 Report Share Posted July 2, 2013 I am willing to bet that you can go register on the Ford Owners Web Site, using that VIN. If that works, then it sounds like someone at your dealer doesn't know what he or she is doing. If that's the case, it is probably best to just let it go. You want to keep them working with you to conclude your purchase. No point in throwing it in the dealer's face. I just signed up at that site using the vin. :happy feet: I am not really trying to throw anything in the sales managers face. I do however want them to know that I know what I am talking about though. I don't like it when I know someone gives me false information. I feel like some progress has been made today, no thanks to the dealer. Many thanks to this forum! :rockon: Quote Link to comment Share on other sites More sharing options...
slampro Posted July 3, 2013 Report Share Posted July 3, 2013 (edited) Model: C-MAX Hybrid SEL (303A)Estimated: 6-8 weeksOrdered at Dealer: 5/09/2013VIN: 7/01/2013Window Sticker Available: 7/12Build Date: Scheduled for 7/18Actual Delivery: ETA 8/15-TBDState: TX I checked for window sticker at 1am on 7/12. So I am guessing the system updated at midnight. Yeah for window sticker, one step closer. :happy feet: Edited July 12, 2013 by slampro Quote Link to comment Share on other sites More sharing options...
slampro Posted July 13, 2013 Report Share Posted July 13, 2013 I waited until after 5pm on the day the window sticker became available. After not hearing from the dealer, I have emailed him. I told him I was going to give him an update. ;) I told him the sticker is available, blend date is 7/18, and eta is 8/15. Quote Link to comment Share on other sites More sharing options...
ScubaDadMiami Posted July 13, 2013 Report Share Posted July 13, 2013 I waited until after 5pm on the day the window sticker became available. After not hearing from the dealer, I have emailed him. I told him I was going to give him an update. ;) I told him the sticker is available, blend date is 7/18, and eta is 8/15.That's why we love this place! :thumbsup: Quote Link to comment Share on other sites More sharing options...
salsaguy Posted July 13, 2013 Report Share Posted July 13, 2013 I'm not sure why it's so important to prove to your dealer you have more info than they do. just as its not really that good to tell the techs you know more about an service issue than they do. it might be true but i guarantee they hate this. i also don't see what having your VIN does for the customer as its just a number. I'm sure dealers don't like customers having access to stuff or sites that shouldn't if they are normally only for dealer access. until the car arrives it does no good to harass them about your car.it gets there when it does. and you don't get it until they ddetail it anyways. dealers are busy trying to sell more cars not check on a number for you.i agree the mfgs SHOULD make it easier for customers to track their orders but they don't. I'm sure the minority of folks here on the forums are greatly outnumbered by those not in the know about these tracking methods and are happy just waiting till they get a call from their dealer. is it really that big a deal? Quote Link to comment Share on other sites More sharing options...
slampro Posted July 13, 2013 Report Share Posted July 13, 2013 It's not about showing up the dealer or what not. Over the past 20 years my family have bought about 20 cars or so, mostly Ford's, mostly brand new, mostly from this same dealer off the lot. This is the first time we have ordered. Matter of fact we just bought a used car off their lot a couple days ago for our daughter. I have spoken to the sales manager, and he understands. He agrees that Ford should do a better job allowing customers to follow their order. He thought it was funny(and kinda sad) that I could track it better than he could. He has told me that he would update me as soon as he got new info. I told him I would do the same. It is a good relationship, and the dealer is not showing any signs of being upset. Our service advisor loves that we are so informed about our car. I taught them more about the Escape hybrid(from a customer point of view) then they got from training. Quote Link to comment Share on other sites More sharing options...
MadManMoon Posted July 13, 2013 Report Share Posted July 13, 2013 I'll echo what slampro said. My ordering dealer, Sheehy Ford of Springfield, has been happy for me to get my updates from elsewhere, and agree that customers, especially those that order custom vehicles, should have better insight into their vehicle's status. I feel much better bugging the @FordService Twitter account more often, as that's what they're there for -- the dealer is trying to sell other cars to other people! My service dealership, Waldorf Ford, loves the fact that I know so much about the cars that I can point them to the proper TSB, or even to the relevant forums where the issue is described in detail. It makes my service writer's job easier, and it ultimately makes the tech's job easier! I guess, in the end, it depends on your dealer and their attitudes. I feel fortunate to have found both a selling dealer and a service dealer within a one-hour drive that I can trust. Quote Link to comment Share on other sites More sharing options...
Fiona Posted July 14, 2013 Report Share Posted July 14, 2013 (edited) Model: C-Max Hybrid SEL Date Ordered: Tuesday 6/11/13 Promised Delivery: 4 - 6 weeks Actual Delivery Date: 8/15/13 State:NJ I contacted the dealership owner/manager questioning the delay. That very same day I got a call from my salesman telling me my car was there. Coincidence? Either way, I love it! Edited October 24, 2013 by Fiona Quote Link to comment Share on other sites More sharing options...
ScubaDadMiami Posted July 14, 2013 Report Share Posted July 14, 2013 Congratulations! :) Fiona 1 Quote Link to comment Share on other sites More sharing options...
salsaguy Posted August 2, 2013 Report Share Posted August 2, 2013 (edited) this site might help you all out as it shows the expected time to get your car:http://www.donlen.com/mobile/?id=4294967439right now cmaxes are taking 10-12 weeks to be delivered if you order one!! Edited August 2, 2013 by salsaguy Quote Link to comment Share on other sites More sharing options...
MadManMoon Posted August 10, 2013 Report Share Posted August 10, 2013 Model: C-MAX Hybrid SEL (302A)Original Estimate: 6-8 weeksOrdered at Dealer: 5/18/2013Order Placed at Factory: 5/24/2013VIN Assigned: 6/14/2013Window Sticker Available: 6/28/2013Build Date: 7/11/2013ETA: 7/29/2013Actual Arrival at Dealer: 8/6/2013State: MD (dealer in VA) Figured I'd update this one last time as another data point for those who are anxiously awaiting their orders and want some idea of what it took! Quote Link to comment Share on other sites More sharing options...
salsaguy Posted August 10, 2013 Report Share Posted August 10, 2013 (edited) i checked a site and it said 10-12 weeks for the cmax right now. hope that's not the case. cutie75 and i are getting closer to being able to get ours..... Edited August 10, 2013 by salsaguy Quote Link to comment Share on other sites More sharing options...
slampro Posted August 10, 2013 Report Share Posted August 10, 2013 (edited) I ordered May 9th. Today is August 10. When I count the weeks I get 13. Hmmmm 13 weeks to deliver a '13 car, if I see one more 13 I might get a bit spooked. Edited August 10, 2013 by slampro Quote Link to comment Share on other sites More sharing options...
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