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Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


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Stop safely now


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41 replies to this topic

#1 OFFLINE   CassidyB

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Posted 04 February 2013 - 10:44 PM

Went to start my C-Max a few hours ago and was greeted with a red triangle and "stop safely now" message.. After 5 attempts, the car started and the message disappeared and hasn't popped back up. Owners manual points to an electrical component fault/failure. The manual doesn't say to take any type of action. Has anyone else experience this?

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Edited by CassidyB, 04 February 2013 - 10:52 PM.








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#2 OFFLINE   CassidyB

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Posted 05 February 2013 - 11:59 AM

The Dealer Service computer shows wiring issues going to my hybrid battery.. So my car is currently being torn apart.. According to them it's a safety issue.. A wreck could lead to first responders being zapped by the hybrid battery.

#3 OFFLINE   Laurel

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Posted 05 February 2013 - 12:07 PM

Cassidy that is a scary situation.  Thanks for posting so that we are aware.  I hope it is an easy fix.



#4 OFFLINE   RachelnLa

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Posted 05 February 2013 - 12:52 PM

Goodness! Hope it's fixed pronto.

#5 OFFLINE   CassidyB

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Posted 05 February 2013 - 02:15 PM

They did hook me up with a rental car.. You don't realize how much your driving habits have changed until you are stuck with a non hybrid. The "pulse and glide" method of driving really doesn't work well in a Jeep Compass.

#6 OFFLINE   RachelnLa

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Posted 05 February 2013 - 07:38 PM

The visual on that is funny. Your car apart, not do much. Sorry.

#7 OFFLINE   CassidyB

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Posted 05 February 2013 - 07:50 PM

Latest update... My local dealer is consulting Ford engineers via email, so who knows how long that will take. The dealer's diagnostic computer shows an issue but they can't find it. Whenever the issue pops up, the car will either not crank, shut down, or go into a limited operating capacity. My car issue has turned into an episode of the medical drama HOUSE. RachelnLa... Don't let my issue scare you about your upcoming arrival. I've had my C-Max since the middle of September.. So it's one of the early ones off the assembly line.. With any new product or redesign, things will pop up. When every thing works, the car is awesome..

#8 OFFLINE   CassidyB

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Posted 07 February 2013 - 05:04 PM

Waiting on some type of modulator that ensures that the hybrid battery discharges if I'm involved in a wreck.. No ETA on the part.. So a loaner 2011 Jeep Compass till the issue is resolved..

#9 OFFLINE   Laurel

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Posted 07 February 2013 - 06:18 PM

Thanks for the update as I have been waiting to see what they had to say.  A modulator eh?  Hope it comes in soon.



#10 OFFLINE   RachelnLa

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Posted 07 February 2013 - 07:37 PM

Oh lawdy. I hope this get fixed soon. I couldn't wait for build date. Didn't think it would ever get here. Now I am chomping at the bit for it to be on the train. Then at the dealer. And then in my pretty lil hands!

#11 OFFLINE   BBplays

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Posted 07 February 2013 - 09:45 PM

Went to start my C-Max a few hours ago and was greeted with a red triangle and "stop safely now" message.. After 5 attempts, the car started and the message disappeared and hasn't popped back up. Owners manual points to an electrical component fault/failure. The manual doesn't say to take any type of action. Has anyone else experience this?

Had same when my Max was 10days old....2 weeks later :nonono:  :rant: the backordered part (BCM..?) finally arrived from Ford.  No problems since :rockon: .

Wish I had the Jeep, my loaner was a 1/2 ton HD diesel truck!...12.8 mpg :rant2: !  I got it up to 14.1mpg over the 2 weeks! :happy feet:



#12 OFFLINE   CassidyB

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Posted 08 February 2013 - 01:07 PM

Would I buy a Jeep Compass? No, but I do like the ugly interior... I don't think you can scratch anything..... No status on the part.. So far the dealer service department experience has been good.. **For those of you debating a C-Max, don't let any of the issues you see on this forum stop you from buying one.. Even with the issues I've had, I would buy another one.. Unless I win the lottery, and then I would move up to a CTS-V wagon by Cadillac.

#13 OFFLINE   CassidyB

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Posted 08 February 2013 - 02:47 PM

Dang!!!! The part is on back order.. I did get to see my car minus everything behind the front seat.. I hope they can put it back together.

#14 OFFLINE   CNCGeek

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Posted 09 February 2013 - 04:21 PM

Some pics would be cool if they let you, would be interesting to see whats under the skin.  I also have an early build (October IIRC), so am crossing my fingers this is an isolated problem (yes I am selfish).

 

Since this was diagnosed as a faulty module, does that change anything with regard to the danger the problem could have posed to first responders which you mentioned earlier?



#15 OFFLINE   CassidyB

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Posted 11 February 2013 - 03:33 PM

No status on the part... All I know is that the module is part of the system that discharges the battery if you are involved in a wreck. My issues have supposedly been passed to a regional manager for quicker resolution/options. Could possibly be a Lemon Law type of situation. Sometimes the audio portion of MFT/SYNC will turn on at a high volume level. It's a random occurrence and it scares the he## when it happens. I'm not saying the C-Max is a lemon, just my particular car could be. I want the car fixed, to include my dashboard, MFT/SYNC, and possible AC issues. The AC froze up during a beach trip back in October..

#16 OFFLINE   Laurel

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Posted 11 February 2013 - 04:03 PM

Gee Cassidy this is all sounding dreadful!  I am losing confidence in Ford and the C-Max.  After all that has been reported on this forum concerning batteries and electrical issues, I would feel much better if Ford did a recall and checked over all of our cars.  I would be hard pressed to recommend one to a friend at this time even though we haven't had any trouble personally and I love my car.  Just started to get scared that it will leave me in the lurch somewhere.  Minimally Ford has to start talking to us about what is going on as they most certainly have employees reading this forum who know about the issues that are happening.



#17 OFFLINE   Jus-A-CMax

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Posted 11 February 2013 - 04:16 PM

Some pics would be cool if they let you, would be interesting to see whats under the skin.  I also have an early build (October IIRC), so am crossing my fingers this is an isolated problem (yes I am selfish).

 

Since this was diagnosed as a faulty module, does that change anything with regard to the danger the problem could have posed to first responders which you mentioned earlier?

 

CNC....dude - your car and my Max probably shared the same assembly line, October baby - so far, aside from MFT, no major issue at all  :) 

 

Cassidy - thanks for the update. Wow, this sounds like a major concern so thanks for posting it here and letting us all know.


Edited by Jus-A-CMax, 11 February 2013 - 04:17 PM.


#18 OFFLINE   CassidyB

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Posted 11 February 2013 - 04:30 PM

Laurel...If a friend or family member asked about buying a C-Max, I would tell them to go for it but maybe skip out on the MFT/SYNC package. I have a lot of confidence in the C-Max, that's why I want mine fixed or possibly replaced with another C-Max. A friend of mine is a finance manager for a Honda dealer and he said occasionally they will get a "bad" Honda and lemon laws come into play.. I doubt there is a manufacturer out there that can guarantee 100% quality assurance on 100% of their product line.. I don't think you will have any problems...
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#19 OFFLINE   Laurel

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Posted 11 February 2013 - 04:39 PM

Thanks for the positive words Cassidy. 



#20 OFFLINE   zhackwyatt

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Posted 11 February 2013 - 05:43 PM

As I said in a different post, "I would argue that their car, especially something like a C-Max, is the most complex item most people own and we expect it to be the most reliable item we own."

 

There are countless regulations from government, and they still have to make it fun to drive yet efficient, pleasant to look at but yet aerodynamic, safe but not too heavy.

 

Hundreds of thousands of parts coming from all over the world manufactured by different suppliers.  They have to figure out how to actually build these things in an efficient manner.

 

The engine has to be able to spin at 6000 rpm with millimeter tolerances without blowing up.  I don't know about the C-Max but the Chevy Volt has 10 million lines of code that has to work, (CMax can't be too far off.)

 

It has to work in 0 degree weather to 100 degrees.  Rain, sleet, and snow.

 

And it has to be affordable.

 

And the thousands that they do build must work for every kind of crazy person that gets in the thing and starts mashing all the buttons.

 

I'm surprised any car works at all :)


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