666

can you please PM me the ebay link for $35? thanks.

Laurel, glad that you finally received your check!

half a dozen calls is nothing. if you read my last thread, it took me more than 6 months and a LOT of calls in order to get my first check! did you send your info to Rachel yet? hope she can speed up the process for you and everyone.

just want to post an update. by making several phone call to ford, i finally got my check today. ps: for my own experiences of total 2 checks, my suggestion is do not waiting for ford call you back. you will have to keep on calling and follow up. Hopefully Rachel can help everyone out.

oh, btw, don't trust those people. after 6 weeks, they will NOT call you and your check will still missing. at least this was what happened last time!! what happened last time was, if ford really have the answer, they will be able to provide you a tracking number of the check, so you can trace it. if they cannot provide you a tracking number, which means they have NO idea and they were BSing you.

finally, you guys experienced what i have experienced.......but it was my last check! please read this thread: http://fordcmaxhybridforum.com/topic/3811-worst-customer-service-ever-in-ford-resolved/ i have all the above happened in my last check. i have to send all my sales contract, and made multiple calls with NO customer service from Ford! after more than 6months, there were still no resolution with ford. so eventually, i made a post here and i have to contact the ford support canada rep here in this forum for assistant in order to resolve the situation. but bad story just dont end easy..........you know what......it happens again! it happens again on my second check. i still did not receive my 2nd check yet. thanks ford customer service!

check this video out: http://www.carcarekiosk.com/video/2013_Ford_C-Max_Hybrid_SEL_2.0L_4_Cyl./air_filter_cabin/replace

thanks for confirming for canadian owner! i guess it is time again for me to contact fordserviceCA for assistant to get my 2nd check.

maybe Ashley can give us some info?

update: june 6, went to fedex and picked up my check. finally, after more than 6 months, i deposited my check to my acount! I want to thank fordserviceCA for communication to express this issue. Also thank you everyone here who helped me. Thank you Cmax forum!!!

update: got a call from ford today and got the tracking number. punched it in and found out that the check was shipped out on tuesday and tried to deliver to me yesterday but not successful. (which is some BS from fedex, and it always happen in my apartment building but it does not related to this thread so i am not commenting here). fortunately, it will stay in fedex for 5 business days before it shipped back to ford. so i called and scheduled to pick it up myself tomorrow. on the other hand, i am still NOT satisfy how NOT flexible ford is. in my own opinion, they are not customer service oriented. if the check shipped out on tuesday, why they don't call me tuesday or yesterday? why they have to call me today? is that because they "schedule" to call me today, so they HAVE to call me today? even though they shipped the check out on tuesday? and i missed it again yesterday? fortunately i can still pick it up within 5 business days. otherwise, the check will ship back to ford already because i missed it yesterday and the whole frustrated cycle will be going again.....

update: ford called and said there is no update yet. will call me back on june 5, 2014. they keep on pushing back the date. issue is yet to be resolved. still no solution. i hope fordserviceCA should talk to ford and give me some solution. maybe a tracking number of the check or something. it's been more than 6 months already.

update: ford said they gonna update me on may 28, no one call again. may 29, PM fordserviceCA again and ask for help. PM send

in my case, in my own opinion, ford should 1) contact me when the check bounce back to ford. they have my info and it has been bounce back more than once. not that difficult to make a phone call to confirm my shipping address or any info that they need 2) everytime i call back and ask, they have no idea what's going on. they don't even know the check has bounce back and just say they will ship it out again 3) seems like not enough training with the "good will check reimbursement" program. they will pass me from canada to US, from one person to the other, and different people gave me different stories. even though there are "notes" on my record.

PM send