bckeywest

Update to dreaded C-Max "Dead squirrel" under the hood sound: Called ford national customer service ..they informed to go back to dealer ...I went to the dealer.. they listened to the noise and wrote up a notation on the work order as " No fix currently available from ford" The maintenance manager was great and said he has no way to help... ok ...I'm am currently back on hold with Ford national customer service and looking for more data, and an engineer to talk to ! I will paste this info and suggest everyone with this issue to please please call and at least let them know you want it fixed..or it will never be taken care of.....more to come..... PhoneDo you have a question about Ford, Mercury or Lincoln? Ford and Mercury United States1-800-392-3673 1-800-232-5952 (TDD for the Hearing Impaired) Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time Saturday, 9:00 a.m.- 5:30 p.m. Eastern Time Ford and Mercury Canada1-800-565-3673 Monday-Friday, 8:30 a.m.- 5:00 p.m. Local Time Lincoln United States1-800-521-4140 1-800-232-5952 (TDD for the Hearing Impaired) Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time Saturday, 9:00 a.m.- 5:30 p.m. Eastern Time Lincoln Canada1-800-565-3673 Monday-Friday, 8:30 a.m.- 5:00 p.m. Local Time

We bought our new C-Max Energi a few days ago and with 140 total miles on the vehicle we noticed "The Noise" as did our neighbor who owns a Prius ! Granted I did tell them that our C- Max was a Prius killer so without a doubt the "Game" is on ! ...I honestly thought an animal crawled in the engine compartment. I headed to the internet and this forum. So far I have called Ford customer support and they told me I had to go through the local dealer. I'll touch base and post findings as they progress ! until then ....we live with this ridiculous .EEERRREEEEEEGRRRRRRRRRRRGRRRRRRRRRRR ! : - )