Ryan Holliday

This is torture.  Any Canadians receive their cheques/checks yet?   

Today, $725 CAD.   2014 C-Max Hybrid.

I was told that my car should arrive in the next day or two. I did open a case with Ford last week and they told me it was a rail car shortage. I mentioned that my dealer was told it was a stop ship. The Ford rep I talked to did not want to answer my question at all about whether there was a stop ship or not. The lack of information that flows from Ford to the dealer to their customers when a car is ordered is frustrating.

 

I had a delay in getting my car manufactured, no information why

My car shipped and then had a stop ship, no information why, no information on when it might be delivered

I completely agree, there is a serious lack of communication from Ford to the dealer.  My sales rep made every possible effort to give me every bit of information he could get regarding delivery of my 2014 C-Max.  Within the same minute he received any information from Ford, I had an e-mail in my inbox detailing that information and apologizing that there wasn't more.

There is no excuse in this day and age as to why I waited 3 months from date of order before receiving a build date.  If there was indeed no plan to build the vehicle for that long, there is no reason that Ford could not have reached out to me directly with a letter or something, at the very least apologizing for the delay.  It's not as if they didn't know they had the order.

I absolutely love this car, and I will give my dealership top marks across the board on the satistaction survey because everyone there did their best to keep me informed and smooth the bumps along the way.  However I am not impressed with Ford's customer service as a manufacturer so far.  If Domino's pizza can create the pizza tracker page where you can watch your $10 pizza go through the process from prep, to baking, boxing, and on the road to your door DOWN TO THE MINUTE, then why can Ford not provide even a rough delivery date for a $35 000 vehicle (not even within a month's accuracy) at time of purchase?  <end of rant>

I agree, but when I started this thread I miss recall under maintenance and I don't know how to move it. I guess I may need to start a new one. :)

 

Paul

It wouldn't be possible for you to move it yourself, a moderator would need to do it.

would be helpful to have this moved and pinned to the Recall forum to make it easy to locate.

Took delivery of my 2014 C-Max SEL today.   A long wait (4.5 months) but so worth it.  Many thanks to all that have posted tips & tricks on this vehicle around the forum; particularly with regard to getting the best mileage.  I am already getting 47 mpg easily on a 20 mile trip and it is only the first day so I know it should improve from there as I practice my technique.

PM sent to FordServiceCA.

Since a lot of the posts related to this have been buried in other generic topics, who out there is expecting to take delivery of a 2014 C-Max in the near future?

My SEL 302A - Blue Candy (options: panoramic roof and remote start) is scheduled to arrive at the dealer by March 21 (ordered November 12).  More than 4 months... finally in the home stretch!

Yes this is available under Exterior options when building and pricing the vehicle.

Ever since I had the software update installed last year, my Sync has run flawlessly.  What are the current problems that others are having?  

I'm sure like many software products these days, the main problem that people are having is that it is not an Apple product lol

Wow, that is a record breaker.  I had a really hard time waiting for eight weeks.  I don't know how you did it!  :hat_tip:

Oops, it was actually 3 months, not 4.  Still seems like forever though considering i was told to expect late January to early February.

Finally received a production date for my 2014 SEL.   March 10 production, delivery the following week.

Good thing I picked a vehicle worth waiting for because that will have been 3 months from order to delivery.

Still waiting on an ETA for my 2014.  Have been in touch with the dealership weekly but no further info.

Excited but would love to have a rough date estimate.

Congrats and welcome Ryan!!! Great color choice, I might add  :rockon: What option package did you get, if I may ask?

You should be able to read thru many of the important posts on the forum and be ready to hit the ground running  (in EV mode, of course) when your new ride arrives. 

 

Please ask any question you don't find the answer to. Sometimes the search feature leaves a lot to be desired.

 

This is a great group of people with tons of knowledge who are excited to help new C-MAX drivers get the most from their cars.

302A with sunroof. 

I have read many of the posts on the forum and did a TON of research before placing the order so I think I should be all set to go when it finally arrives.  Just got an e-mail yesterday from the dealership that the order has been placed and they are awaiting an official ETA which should come this week.

Ordered yesterday, delivery estimated 2 months or less.