Just took my 2013 in for recall on instrument cluster, 15000 mile oil change (purchased new May 2013), and to report odd smell when heater on and running on engine. It took the dealer, working with Ford engineers, 1 1/2 days to figure out the problem. From what I understand, the coolant line runs through the manifold, and it was leaking. I am pleased they diagnosed the problem, but here is the issue; it is estimated to take 3 days to get the replacement part, then a day to put the car back together. So... I took my c-max in on Tuesday December 3rd and do not expect it back before Tuesday December 9th. I called Ford customer service to find out about expediting the part source process, but was told it takes at least 4 days for them to arrive at a resolution. This is no way to run a company. As soon as the car is back, I'm trading it for a Prius V. Loved the C-max, but do not love the service, or lack thereof. Anybody out there with part source issue stories?
