Raphael52

Yeah, I was thinking I might have bought a used pick-up truck...

Yes, I've added car rental to my insurance. Thanks for the link to Ashley.

44 days... Hard to believe, right? I'm not making this up.

The accident was considered my fault because I was making a left into the oncoming traffic (going to a strip mall). It was a legal turn but she was speeding (hard to prove says Geico) and not wearing a seat belt. I drove her route with my rental car the next day and there are 2 stop lights. Unless you put the pedal to the floor, you have to stop at that second light and then proceed. As someone put it to me (and I'm not making a dig here), in this part of Long Island (Glen Cove) "people either hit the gas or hit the break, HARD; make turns at your own risk." Someone at the repair shop offered that since the C-Max is a popular NYC Taxi, it's possible that the owners stockpiled all the struts (after this winter they'll need them given the shape of the roads).

Hello. On May 21st, 2013, my C-Max was hit by a speeding driver. I needed the rear strut replaced and it took 44 days for the part to arrive at the authorized Ford repair shop (and another 12 to install it and perform the necessary body work). I called the dealership where I bought the car and they confirmed that the part was on "backorder." Shame on me that I didn't have rental car coverage with Geico. If I had the insurance, Geico would have paid the first $1,500.00 dollars for the rental car. I was charged $2,925.00 for a 56 day rental on a Volkswaggon Jetta. The original total was $3,233.00 but the people at Enterprise took pity on me and lowered the bill. I've contacted Ford Consumer Affairs and Customer Service and was refused any compensation for having to rent a vehicle for so long while waiting for a part. I was told that as long as there wasn't a manufacturers' defect, it wasn't their problem. I LOVE this car (I'm 15 months into a 3 year lease) but I am not happy with the way I'm being treated in this situation. I'm writing to this group in hopes of getting some satisfaction (having Ford waive 4 lease payments sounds fair to me but I suppose I'm biased :) Thank you all for taking the time to read this post and have a great day.