Alright, so I picked my car up from the service department a few days ago and all seems well. It was an interesting experience to say the least. When I first dropped it off I told the SA everything that was happening. I also mentioned that my vehicle wasn't going into EV mode about 60 mph and wondered if the 13B07 update needed to be applied. The SA looked up the vehicle's history (I had only owned it for 3 weeks prior to this point) and told me that the 13B07 update had already been completed. I enumerated the other problems I was having with it and also that the SYNC system needed updated. This is where things get kind of interesting. The same SA calls me back a few days later and explains to be that once there technician looked at the vehicle, he discovered that all the updates/installs the previous dealer had listed as having done, were NOT done at all. In fact, it took them a couple of days to update everything. They also said the 12V battery was bad and had to be replaced. They would not give me a list of codes, but I know they did update the SYNC and now my car will go into EV mode even at 70mph so I am assuming that a 13B07 was updated. As far as the other codes or problems, I still don't know but they attributed much of it to being a bad battery.