Thank you bad decision, and all of the contributors to this post. My 2013 C-Max was plagued by this problem multiple times since I've owned it. After spending approx. $2K replacing the radio, several batteries, and diagnostic fees, when my radio died again yesterday, I was at my wits end and was ready to take whatever another car dealer would give me on a trade-in. But I found this post, pulled the 79 fuse, ordered myself a portable car charger, and feeling like I won the lottery!!! It's posts like this that really emphasize the value of information sharing on the internet.