The Jeaner

Hey, Maxy and other C-Maxers, Yes, the work done on my car was per CSP 13B12. In addition, though, after performing the work described in the CSP, the mechanic checked and found that there was still a drain on the 12V battery. Further investigation revealed a chafed wire in the rear hatch area, which he repaired. All covered under warranty. I will let you know if I have another dead battery; so far is good.

UPDATE concerning my 2013 C-Max SE dead battery: about a week ago, dealer performed the CSP I described in my earlier post . (BTW, I have 27,000 miles on my car, and other than having had this dead batt problem, I LOVE this car.). So far, so good. Hopefully this will resolve the issue.

Our 2013 C-Max has had dead battery problems, too. Today we went to our Ford Dealership and learned about Customer Satisfaction Program 13B12. A CSP is not the same as a recall, and it as an expiration date, in this case December 30, 2014. The issue that this CSP addresses is described as "On your vehicle, under certain conditions, an electronic module fails to transition to "sleep" state. Instead, the module status stays in "awake" mode and keeps other vehicle modules in "awake" mode. This can significantly increase the current drain on the battery, cause the 12-volt battery to discharge, and may prevent the engine from starting." It goes on to say that the Ford dealer will reprogram the Multifunction Display Computer to correct the battery discharge condition, and will check the condition of the 12 V battery, replacing if necessary.